CC points events not being credited

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CC points events not being credited

Moderators for Sparta: War of Empires

Moderators wanted!

Vengence

Aug 14, 2020, 14:3508/14/20

01/15/17

CC points events not being credited

Sadly yet again I feel disappointed and obliged to report Plarium game coding errors:

After CC started, I built and immediately boosted 50 scouts to get scout build credit in CC - result - zero (0) credited (see screenshot)
I have been running auto conquest since start of CC.
Last batch reports 209 battles eg 209 warriors defeated
Yet screenshot taken after above, shows just 51 defeated warriors credited in total.

I have cleared cache and refreshed. I am running game in:

"Microsoft Edge is up to date.

Version 84.0.522.59 (Official build) (64-bit)"

This type of bug not only robs myself and my COA of points but destroys any trust we as players have in Plarium. If we cannot rely on getting the rewards for the challenges Plarium sets it not only causes angst but completely undermines the whole game experience.

What other points am I not being credited for?

Please:

Fix your code
credit the points and rewards that should have been credited to my account
compensate me for my time and distress in having to experience this crap and having to report it

Ares

Extremly un-Glorious Valley

2130 -254

Comments

morteeee

Aug 14, 2020, 19:5308/14/20

11/05/15

1211

try it on chrome and see if you get the same error

Vengence

Aug 14, 2020, 20:3608/14/20

01/15/17

Hi Morteee

I run 3 cities.

1 on app

1 on chrome

1 on edge

The city I have this error on is Ares running on on Edge

Switching Ares to chrome does not fix the error.

rgds

Ares

NancyAdmin

Aug 17, 2020, 11:4808/17/20

Aug 17, 2020, 11:49(edited)

07/09/19

1874

Ares, I'm sorry to hear that you faced this situation. it may take some time for the total amount of points to refresh. A delay of up to 30 seconds or a bit longer is possible. Perhaps you checked the total amount of points after reloading the game? Has it changed?

Vengence

Aug 29, 2020, 10:5008/29/20

01/15/17

Hi Nancy

No the 50 scouts were never credited

I feel you need to learn to trust your customers who have been playing this game ever day for years.

We are very familiar with game lag and the need to wait and to refresh dozens of times each day so that the game will work.

NancyAdmin

Aug 31, 2020, 13:0708/31/20

07/09/19

1874

Ares said:

Hi Nancy
No the 50 scouts were never credited
I feel you need to learn to trust your customers who have been playing this game ever day for years.
We are very familiar with game lag and the need to wait and to refresh dozens of times each day so that the game will work.

Ares, if you face such an issue again, I suggest submitting a ticket to our technical support department immediately with the request to check the system logs in this case. It would be great if you could attach screenshots and specify the exact time in UTC when this situation happened.

Grim_Reaper

Sep 18, 2020, 17:0909/18/20

12/02/17

I have been active in game the last 5 hours and at a check a few minutes ago was showing as being credited with just 280 points.

Just the single action of running the auto conquest feature alone for 5 hours would have earned me 10's of thousands of points by now, not to mention all my other activity.

The Plarium are obviously having issues with CC points accrual - given the core prominence of this event it is just so disappointing that after all of these years you cannot design code that works correctly.

I have raised a support request per the post above but given the dis-interest and no compensatory action Ares received, I am not holding my breath.

And yes I refreshed game shortly after CC started

agesofman

Sep 18, 2020, 17:1309/18/20

10/12/16

I was about to post a similar story, I have exactly the same issue

Given Plariums lack of genuine support, I am not even going to waste my time anymore with detailing the error, its a waste of my time

NancyAdmin

Sep 22, 2020, 12:3709/22/20

Oct 27, 2020, 15:38(edited)

07/09/19

1874

Archons, a delay in points update is possible due to the high load on the server during the Coalition Conflict tournament. Our support team will be able to look into this issue in more detail.

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If we cannot rely on getting the rewards for the challenges Plarium sets it not only causes angst but completely undermines the whole game experience.</p><p>What other points am I not being credited for?</p><p>Please:</p><p><ul><li>Fix your code</li><li>credit the points and rewards that should have been credited to my account</li><li>compensate me for my time and distress in having to experience this crap and having to report it</li></ul><br></p><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=cacc8135-fe70-4772-b410-52d3107818c1\"><br></p><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=caccf77f-679e-4974-8fbc-c22cbcb40c7f\"><br><br><p>Ares</p><p>Extremly un-Glorious Valley </p><p>2130 -254</p>","createdDate":"1597415700000","folderId":"127","id":"202080","authorId":"1391828","authorRegistered":"1484523038737","authorName":"Vengence","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/13.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"829","commentsCount":"8","likesCount":"0","authorCommentsCount":"46","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/sparta-war-of-empires/127_bug-reports/202080_cc-points-events-not-being-credited/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/752242/","commentUrl":"/forum/en/comment/topic_803351/"},"strings":{"userRole":"","userId":"752242","contentDraftJs":"","contentHtml":"try it on chrome and see if you get the same error","userRegistered":"1446752083933","userCommentsCount":"1211","userName":"morteeee","createdDate":"1597434834583","editedDate":"0","id":"803351","entityId":"202080","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/avatars/23.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"803351","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1391828/","commentUrl":"/forum/en/comment/topic_803357/"},"strings":{"userRole":"","userId":"1391828","contentDraftJs":"","contentHtml":"<p>Hi Morteee</p><p>I run 3 cities. </p><p>1 on app</p><p>1 on chrome</p><p>1 on edge</p><p>The city I have this error on is Ares running on on Edge</p><p>Switching Ares to chrome does not fix the error.</p><p><br></p><p>rgds </p><p>Ares</p><br>","userRegistered":"1484523038737","userCommentsCount":"46","userName":"Vengence","createdDate":"1597437380107","editedDate":"0","id":"803357","entityId":"202080","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"803357","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8463016/","commentUrl":"/forum/en/comment/topic_803756/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"","contentHtml":"<p>Ares, I'm sorry to hear that you faced this situation. it may take some time for the total amount of points to refresh. A delay of up to 30 seconds or a bit longer is possible. Perhaps you checked the total amount of points after reloading the game? Has it changed? </p>","userRegistered":"1562666947827","userCommentsCount":"1874","userName":"Nancy","createdDate":"1597664898143","editedDate":"1597664952043","id":"803756","entityId":"202080","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"true","compositeId":"803756","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1391828/","commentUrl":"/forum/en/comment/topic_805911/"},"strings":{"userRole":"","userId":"1391828","contentDraftJs":"","contentHtml":"<p>Hi Nancy</p><p>No the 50 scouts were never credited</p><p>I feel you need to learn to trust your customers who have been playing this game ever day for years.</p><p>We are very familiar with game lag and the need to wait and to refresh dozens of times each day so that the game will work.</p><p><br></p>","userRegistered":"1484523038737","userCommentsCount":"46","userName":"Vengence","createdDate":"1598698222077","editedDate":"0","id":"805911","entityId":"202080","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"805911","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8463016/","commentUrl":"/forum/en/comment/topic_806392/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Ares said:</div><br><blockquote><p>Hi Nancy</p><p>No the 50 scouts were never credited</p><p>I feel you need to learn to trust your customers who have been playing this game ever day for years.</p><p>We are very familiar with game lag and the need to wait and to refresh dozens of times each day so that the game will work.</p><p><br></p></blockquote>Ares, if you face such an issue again, I suggest submitting a ticket to our technical support department immediately with the request to check the system logs in this case. It would be great if you could attach screenshots and specify the exact time in UTC when this situation happened. ","userRegistered":"1562666947827","userCommentsCount":"1874","userName":"Nancy","createdDate":"1598879236933","editedDate":"0","id":"806392","entityId":"202080","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"806392","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1835270/","commentUrl":"/forum/en/comment/topic_810260/"},"strings":{"userRole":"","userId":"1835270","contentDraftJs":"","contentHtml":"<br><p>I have been active in game the last 5 hours and at a check a few minutes ago was showing as being credited with just 280 points.</p><p>Just the single action of running the auto conquest feature alone for 5 hours would have earned me 10's of thousands of points by now, not to mention all my other activity.</p><br><p><span style=\"font-weight: bold;\">The Plarium are obviously having issues with CC points accrual - given the core prominence of this event it is just so disappointing that after all of these years you cannot design code that works correctly.</span></p><p>I have raised a support request per the post above but given the dis-interest and no compensatory action Ares received, I am not holding my breath.<br><br>And yes I refreshed game shortly after CC started</p><br>","userRegistered":"1512235560420","userCommentsCount":"61","userName":"Grim_Reaper","createdDate":"1600448962610","editedDate":"0","id":"810260","entityId":"202080","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/hustle-castle/avatars/hc04.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"810260","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1299774/","commentUrl":"/forum/en/comment/topic_810262/"},"strings":{"userRole":"","userId":"1299774","contentDraftJs":"","contentHtml":"<p>I was about to post a similar story, I have exactly the same issue</p>Given Plariums lack of genuine support, I am not even going to waste my time anymore with detailing the error, its a waste of my time","userRegistered":"1476302670687","userCommentsCount":"99","userName":"agesofman","createdDate":"1600449205243","editedDate":"0","id":"810262","entityId":"202080","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"810262","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8463016/","commentUrl":"/forum/en/comment/topic_811807/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"{\"blocks\":[{\"key\":\"81qon\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"e2prq\",\"text\":\"Archons, a delay in points update is possible due to the high load on the server during the Coalition Conflict tournament. 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You cannot post comments.","title":"CC points events not being credited","authorRole":"","contentDraftJs":"","contentHtml":"<p>Sadly yet again I feel disappointed and obliged to report Plarium game coding errors:</p><ol><li>After CC started, I built and immediately boosted 50 scouts to get scout build credit in CC - result - zero (0) credited (see screenshot)</li><li>I have been running auto conquest since start of CC.<br>Last batch reports 209 battles eg 209 warriors defeated<br>Yet screenshot taken after above, shows just 51 defeated warriors credited in total.</li></ol><p>I have cleared cache and refreshed. I am running game in:</p><p>\"Microsoft Edge is up to date.\r</p><p>Version 84.0.522.59 (Official build) (64-bit)\"</p><br><p>This type of bug not only robs myself and my COA of points but destroys any trust we as players have in Plarium. If we cannot rely on getting the rewards for the challenges Plarium sets it not only causes angst but completely undermines the whole game experience.</p><p>What other points am I not being credited for?</p><p>Please:</p><p><ul><li>Fix your code</li><li>credit the points and rewards that should have been credited to my account</li><li>compensate me for my time and distress in having to experience this crap and having to report it</li></ul><br></p><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=cacc8135-fe70-4772-b410-52d3107818c1\"><br></p><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=caccf77f-679e-4974-8fbc-c22cbcb40c7f\"><br><br><p>Ares</p><p>Extremly un-Glorious Valley </p><p>2130 -254</p>","createdDate":"1597415700000","folderId":"127","id":"202080","authorId":"1391828","authorRegistered":"1484523038737","authorName":"Vengence","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/13.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"829","commentsCount":"8","likesCount":"0","authorCommentsCount":"46","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/sparta-war-of-empires/127_bug-reports/202080_cc-points-events-not-being-credited/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/752242/","commentUrl":"/forum/en/comment/topic_803351/"},"strings":{"userRole":"","userId":"752242","contentDraftJs":"","contentHtml":"try it on chrome and see if you get the same error","userRegistered":"1446752083933","userCommentsCount":"1211","userName":"morteeee","createdDate":"1597434834583","editedDate":"0","id":"803351","entityId":"202080","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/avatars/23.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"803351","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1391828/","commentUrl":"/forum/en/comment/topic_803357/"},"strings":{"userRole":"","userId":"1391828","contentDraftJs":"","contentHtml":"<p>Hi Morteee</p><p>I run 3 cities. </p><p>1 on app</p><p>1 on chrome</p><p>1 on edge</p><p>The city I have this error on is Ares running on on Edge</p><p>Switching Ares to chrome does not fix the error.</p><p><br></p><p>rgds </p><p>Ares</p><br>","userRegistered":"1484523038737","userCommentsCount":"46","userName":"Vengence","createdDate":"1597437380107","editedDate":"0","id":"803357","entityId":"202080","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"803357","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8463016/","commentUrl":"/forum/en/comment/topic_803756/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"","contentHtml":"<p>Ares, I'm sorry to hear that you faced this situation. it may take some time for the total amount of points to refresh. A delay of up to 30 seconds or a bit longer is possible. Perhaps you checked the total amount of points after reloading the game? Has it changed? </p>","userRegistered":"1562666947827","userCommentsCount":"1874","userName":"Nancy","createdDate":"1597664898143","editedDate":"1597664952043","id":"803756","entityId":"202080","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"true","compositeId":"803756","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1391828/","commentUrl":"/forum/en/comment/topic_805911/"},"strings":{"userRole":"","userId":"1391828","contentDraftJs":"","contentHtml":"<p>Hi Nancy</p><p>No the 50 scouts were never credited</p><p>I feel you need to learn to trust your customers who have been playing this game ever day for years.</p><p>We are very familiar with game lag and the need to wait and to refresh dozens of times each day so that the game will work.</p><p><br></p>","userRegistered":"1484523038737","userCommentsCount":"46","userName":"Vengence","createdDate":"1598698222077","editedDate":"0","id":"805911","entityId":"202080","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"805911","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8463016/","commentUrl":"/forum/en/comment/topic_806392/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Ares said:</div><br><blockquote><p>Hi Nancy</p><p>No the 50 scouts were never credited</p><p>I feel you need to learn to trust your customers who have been playing this game ever day for years.</p><p>We are very familiar with game lag and the need to wait and to refresh dozens of times each day so that the game will work.</p><p><br></p></blockquote>Ares, if you face such an issue again, I suggest submitting a ticket to our technical support department immediately with the request to check the system logs in this case. It would be great if you could attach screenshots and specify the exact time in UTC when this situation happened. ","userRegistered":"1562666947827","userCommentsCount":"1874","userName":"Nancy","createdDate":"1598879236933","editedDate":"0","id":"806392","entityId":"202080","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"806392","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1835270/","commentUrl":"/forum/en/comment/topic_810260/"},"strings":{"userRole":"","userId":"1835270","contentDraftJs":"","contentHtml":"<br><p>I have been active in game the last 5 hours and at a check a few minutes ago was showing as being credited with just 280 points.</p><p>Just the single action of running the auto conquest feature alone for 5 hours would have earned me 10's of thousands of points by now, not to mention all my other activity.</p><br><p><span style=\"font-weight: bold;\">The Plarium are obviously having issues with CC points accrual - given the core prominence of this event it is just so disappointing that after all of these years you cannot design code that works correctly.</span></p><p>I have raised a support request per the post above but given the dis-interest and no compensatory action Ares received, I am not holding my breath.<br><br>And yes I refreshed game shortly after CC started</p><br>","userRegistered":"1512235560420","userCommentsCount":"61","userName":"Grim_Reaper","createdDate":"1600448962610","editedDate":"0","id":"810260","entityId":"202080","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/hustle-castle/avatars/hc04.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"810260","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1299774/","commentUrl":"/forum/en/comment/topic_810262/"},"strings":{"userRole":"","userId":"1299774","contentDraftJs":"","contentHtml":"<p>I was about to post a similar story, I have exactly the same issue</p>Given Plariums lack of genuine support, I am not even going to waste my time anymore with detailing the error, its a waste of my time","userRegistered":"1476302670687","userCommentsCount":"99","userName":"agesofman","createdDate":"1600449205243","editedDate":"0","id":"810262","entityId":"202080","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"810262","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8463016/","commentUrl":"/forum/en/comment/topic_811807/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"{\"blocks\":[{\"key\":\"81qon\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"e2prq\",\"text\":\"Archons, a delay in points update is possible due to the high load on the server during the Coalition Conflict tournament. 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