APP does not uninstall cleanly - failed update hosed me.

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APP does not uninstall cleanly - failed update hosed me.

Moderators for Sparta: War of Empires

Moderators wanted!

Ranger Rick

Sep 6, 2019, 16:0709/06/19

11/11/17

APP does not uninstall cleanly - failed update hosed me.

Your latest update to the Plarium app failed on my desktop, and now the app won't load. Seeing as the app was dead, I uninstalled it thinking I would just download a new copy and reload the app. But No! Your app does not uninstall correctly, so now when I try an install, the app loader says I already have the app and stops. Of course, if I try to launch it, it fails miserably.

Is there any way to completely uninstall the app so I can start fresh?

Ranger Rick

Comments

Agent RomaTechnical Support

Sep 22, 2019, 08:1209/22/19

05/10/19

399

Hello Rick,

Please try reinstalling the application by following these steps:

- open the command line with the Win + R key combination;

- enter the control panel, go to Uninstall programs and uninstall Plarium App;

- press Win + R, enter Regedit, then open the following path: HKEY_CURRENT_USER \ HKEY_CURRENT_USER \ Software \;

- delete both folders - Plarium and PlariumPlayInstaller;

- in the same registry editor, press Ctrl + F (keyboard shortcut for a quick search), type Plarium in the pop-up window and delete all the items associated with the name;

- after deleting all folders and files that consist plarium, reinstall the application from the official site plarium.com.

If these steps did not help you, please send us information about your operating system (RMB on My Computer -> Properties).

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Of course, if I try to launch it, it fails miserably.\r</p>\r\r<p>Is there any way to completely uninstall the app so I can start fresh?\r</p>\r\r<p>Ranger Rick</p>","createdDate":"1567786020000","folderId":"127","id":"152905","authorId":"1815640","authorRegistered":"1510429335427","authorName":"Ranger Rick","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/12.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"953","commentsCount":"1","likesCount":"0","authorCommentsCount":"6","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/sparta-war-of-empires/127_bug-reports/152905_app-does-not-uninstall-cleanly---failed-update-hosed-me-/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/8331846/","commentUrl":"/forum/en/comment/topic_679004/"},"strings":{"userRole":"Technical Support","userId":"8331846","contentDraftJs":"","contentHtml":"<p>Hello Rick,</p><br><p>Please try reinstalling the application by following these steps:</p><br><p>- open the command line with the Win + R key combination;</p><p>- enter the control panel, go to Uninstall programs and uninstall Plarium App;</p><p>- press Win + R, enter Regedit, then open the following path: HKEY_CURRENT_USER \\ HKEY_CURRENT_USER \\ Software \\;</p><p>- delete both folders - Plarium and PlariumPlayInstaller;</p><p>- in the same registry editor, press Ctrl + F (keyboard shortcut for a quick search), type Plarium in the pop-up window and delete all the items associated with the name;</p><p>- after deleting all folders and files that consist plarium, reinstall the application from the official site plarium.com.</p><br><p>If these steps did not help you, please send us information about your operating system (RMB on My Computer -> Properties).</p>","userRegistered":"1557475139953","userCommentsCount":"399","userName":"Agent Roma","createdDate":"1569139927707","editedDate":"0","id":"679004","entityId":"152905","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"679004","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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