upgrade sketches missing from upgrade pack

2 Replies
User
7 July, 2019, 1:26 PM UTC

Bought £5.9 city upgrade pack today with 800 upgrade sketches.

Upgrade sketches not credited to my account.

(have checked market)


MrCrackpot.


UTC +1:00
0
Community Manager
10 July, 2019, 12:07 PM UTC

MrCrackpot said:


Bought £5.9 city upgrade pack today with 800 upgrade sketches.

Upgrade sketches not credited to my account.

(have checked market)


MrCrackpot.


Hello! 


We're sorry that you haven't received your purchase. 


Could you please let me know your server, coordinates and platform you're playing on (Facebook, Plarium.com, etc.)? I will need this info to check your case.


Thanks in advance!

UTC +3:00
0
User
17 July, 2019, 4:16 AM UTC

Hi Alina,

I emailed customer support and they pointed out that looked as though I'd accidentally clicked on a similar package with less upgrade sketches in it and that this other package was credited in full to my account.

Thanks for looking into it,

Mr Crackpot



UTC +1:00
1
6673323 users registered; 102676 topics; 454176 posts; our newest member:лео