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Purchased package not showing

1 Reply
30 June, 2019, 2:16 PM UTC

I jut purchased a package but it is not showing in my drachma levels.  I reloaded the page but still the same.  What happened? Server 2

12712612   x16 y56

It has now been 4 days and no reply.  Your care meter is obviously broken. 
UTC +0:00
Technical Support
4 July, 2019, 2:45 PM UTC

Hello Missy,

The issue could be in the type of purchase. For example, Retention packs are not being credited right away but are divided into rewards that you can collect with time.

Nevertheless, please note that payment issues are handled individually. Please contact our Support team in the appropriate payment category.

This topic will be closed.

Support agents do not reply to private messages, they only use it for requesting additional information | Агенты службы поддержки не отвечают на личные сообщения, а только используют их для запроса дополнительной информации.
UTC +3:00
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