Need for a 24hour assistance with regards to financial issues

18 Replies
Gamied
1 April, 2016, 3:32 PM UTC

i recently bought some diamonds via my bank account and the game saved my banking details and as a result someone gain access to it and used my remaining funds for in-game purposes, i receive a text message from the bank saying "money out-R106 from savings account ref plariumCY Nicosia CYCY" this happen thrice in a span of a few minutes so either a player hack my account and bought 3*$10 packs or plarium debited my account for no reason, personally i hope its the latter as then they can just reimburse me and i will be on my mere way.


i pm john black and Alyona Kolomiitseva as i needed assistance asap because if there is someone with access to my account then i need to freeze my account till it is sorted but i haven't received an reply as yet and to be fair maybe they not online at the moment hence my suggestion and i know that is why support is there but here is the thing with support it isn't very user friendly and i didnt know where to go so i resorted to contacting John Black

i hoped i can be helped with my bank issue as i really like this game and would hate to not be able to buy diamonds because i fear i might be hack so please help me out

Gamied
UTC +2:00
Gamied
1 April, 2016, 6:42 PM UTC

just an update i was assured by John Black that ur details is secure and that support will look into my issue so i am hopeful it can be resolved 


will keep u guys up to date 
Gamied
UTC +2:00
Gamied
1 April, 2016, 10:40 PM UTC

i tried the link choose relevant topic or issue filled out the form or ticket press send and i am told every time i missed a required space but everything is filled in already please help the money taken from my account was to buy a discounted diamond package and use the diamonds on the 75% revive units but now it seems i will miss my chance.

 this is a screen shot of my ticket after i filled it out but before i pressed send

http://prntscr.com/amzr96

 this is a screen shot after i press send

http://prntscr.com/amzt9n

Gamied
UTC +2:00
Gamied
2 April, 2016, 10:45 AM UTC

anyone please help as i was told to contact support but if i try it says "One of the required field(s) is empty" but all fields are filled out so please help i have been trying for two days no with no luck

Gamied
UTC +2:00
Alyona Kolomiitseva
Community Manager
4 April, 2016, 9:27 AM UTC

Greetings. Looks like the error occurs because you've entered the wrong ID. 

Also I'm glad to know that you've already resolved this issue and contacted our Support Team.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Gamied
5 April, 2016, 12:59 AM UTC
my problem was sorted, i found my bank was the culprit and they corrected the error, i would like to thank support assistance and patience, thanks guys
Gamied
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Alyona Kolomiitseva
Community Manager
5 April, 2016, 8:17 AM UTC
Thank you for your kind words. I am glad that we resolved your issue 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Bill
8 April, 2016, 3:14 PM UTC
I have found that for the last couple of months every diamond purchase I make has been charged for twice. Once to my debit card and then again on my credit card. I have contacted the credit card company twice. The first time they took the money back for the fraudulent charge then Plarium showed me with negative  diamonds. In other words I only paid once that time but I paid for 0 diamonds with my debit card for $49.99.  Now here we go again. I contacted my credit card company and asked them not to accept any more charges from Plarium and this morning I paid another 39.60 for a negative 9,000 plus diamonds. Plarium,  the credit card company says they have started a fraud investigation. You will be paying back every penny you have overcharged me.
W. D. George
UTC +0:00
Gamied
8 April, 2016, 7:02 PM UTC

Bill said:


I have found that for the last couple of months every diamond purchase I make has been charged for twice. Once to my debit card and then again on my credit card. I have contacted the credit card company twice. The first time they took the money back for the fraudulent charge then Plarium showed me with negative  diamonds. In other words I only paid once that time but I paid for 0 diamonds with my debit card for $49.99.  Now here we go again. I contacted my credit card company and asked them not to accept any more charges from Plarium and this morning I paid another 39.60 for a negative 9,000 plus diamonds. Plarium,  the credit card company says they have started a fraud investigation. You will be paying back every penny you have overcharged me.

Hi Bill

I am sorry to hear about ur problem and hope it is resolved soon as in my case so good luck. i spoke to someone by the name of Anne who assisted me and i found her to be very helpful and polite, after my encounter with support i found them to always try their best in assisting players and to ensure it never happen again but it is a computer program so issues do arise, anyway good luck
Gamied
UTC +2:00
Bill
8 April, 2016, 7:44 PM UTC

I just bought another 39.60 package. When I went to the next payment page I check marked my Visa debit card but then when I went to the debit card information page my mastercard credit card information was there and it took the payment within a second. So was the payment charged to my visa debit or mastercard credit or both?

W. D. George
UTC +0:00
Gamied
8 April, 2016, 10:52 PM UTC
bill i dont think anyone one the forum will be able to assist u, u have to contact support and they will answer all ur questions, good luck
Gamied
UTC +2:00
RobertShatz
Moderator
9 April, 2016, 4:48 PM UTC
Bill said:

I have found that for the last couple of months every diamond purchase I make has been charged for twice. Once to my debit card and then again on my credit card. I have contacted the credit card company twice. The first time they took the money back for the fraudulent charge then Plarium showed me with negative  diamonds. In other words I only paid once that time but I paid for 0 diamonds with my debit card for $49.99.  Now here we go again. I contacted my credit card company and asked them not to accept any more charges from Plarium and this morning I paid another 39.60 for a negative 9,000 plus diamonds. Plarium,  the credit card company says they have started a fraud investigation. You will be paying back every penny you have overcharged me.
Commander...Please contact Support...explain this to them in detail...They will investigate on this end and see if there was a problem..or possibly explain what happened..They will be happy to assist you in what ever ways they can
Robert Shatz
UTC +0:00
Kallisi
2 May, 2016, 1:10 AM UTC
Hope you got it worked out Bill do like I and always use a prepaid card no issues that at least I never had any, and also I wont to say I hear alot complaining about support but I think they do an alright job they have alway took the time to help me in any issue I brought to the and they were nice in dong i know its there job but think for a second if you were support could you imagne all the tickets you would half to go threw so everybody cut support a break 
UTC +0:00
pheniave
2 May, 2016, 9:45 AM UTC
Kallisi said:

Hope you got it worked out Bill do like I and always use a prepaid card no issues that at least I never had any, and also I wont to say I hear alot complaining about support but I think they do an alright job they have alway took the time to help me in any issue I brought to the and they were nice in dong i know its there job but think for a second if you were support could you imagne all the tickets you would half to go threw so everybody cut support a break 
i agree btw kallisi we at Pride Of the Fallen looking for good new members and u seems like a level head player so if u interested contact our CEO fyi we only 4months old but already ranked 97 which i think is cool
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Alyona Kolomiitseva
Community Manager
5 May, 2016, 10:50 AM UTC
Robert is right. Dear players, we are unable to resolve any payment issues on Forum. So please, always contact our Support Team with any difficulties. They will gladly help you.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Sionso
9 May, 2016, 12:39 AM UTC

I cannot buy special offers with my Pay Pal account it sends me to:

https://billing.x-plarium.com/PaymentsView/adyen-pay-result/soldiers-inc/?authResult=REFUSED&merchantReference=3f1c28d4-439d-48c4-93df-1fde332cff11&merchantSig=m61ZWzEQ%2BN38%2BQQRn2o0Kjcbo1Xsbqb85liYlE4uqyI%3D&paymentMethod=paypal&pspReference=4814627542534457&shopperLocale=en_US&skinCode=S9LgpWrX


Please help (moderators or managers)

S.S
UTC +11:00
RobertShatz
Moderator
10 May, 2016, 1:57 AM UTC
Sionso said:

I cannot buy special offers with my Pay Pal account it sends me to:

https://billing.x-plarium.com/PaymentsView/adyen-pay-result/soldiers-inc/?authResult=REFUSED&merchantReference=3f1c28d4-439d-48c4-93df-1fde332cff11&merchantSig=m61ZWzEQ%2BN38%2BQQRn2o0Kjcbo1Xsbqb85liYlE4uqyI%3D&paymentMethod=paypal&pspReference=4814627542534457&shopperLocale=en_US&skinCode=S9LgpWrX


Please help (moderators or managers)

Commander...Please go directly to SUPPORT...They will look into this for you...Support has the technology at their level to access your game and see if there is a problem..Support will be glad to assist you .
Robert Shatz
UTC +0:00
Mark928Cherry
8 March, 2017, 10:53 PM UTC
What is the contact for support?
UTC +8:00
Alyona Kolomiitseva
Community Manager
9 March, 2017, 11:51 AM UTC

Mark928Cherry said:


What is the contact for support?

https://plariumsupport.zendesk.com/hc/en-us/requests/new here it is :)

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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