The famous ZHG !

5 Replies
Bill Almorra
Moderator
7 November, 2017, 2:46 PM UTC

It looks boring and it's long but please read


Hello everyone, It is the 7th of November 2017 and I sent a request to the plarium assistance yesterday :


"Hello !

My message is about the ZHG. I read in help desk articles that Plarium did not deal with problems with the ZHG as it was sure of its operation.
I got my last big win on a level 140. I got multiple big wins several times a week and even several times a day. My problem is that it's been 3 months since I refund my bank ZHG constantly and that I get NOTHING. You will surely tell me that a HUGE gain is preparing but sincerely ... I think it will be the same as the previous one.

Thank you to answering without making a copy paste of your answer to a player saying the same thing as me.

Good day to you."


Here is the answer I got :

"Hello !

As you know, ZHG Locations are an ordinary part of the game. In other words, it's an interactive gaming process, between the player and the game, linked to other regular mechanics of the game such as raids, global tournaments, player interactions in their Associations, resource exchange or daily quests. Our support team deals with the claims of the players related to the possibility of technical problems that would have a negative influence on the game and its balance. Taking into account your recent rewards, you have certainly come to the conclusion that the Reward System was not synchronized to your losses. In this regard, we must affirm that ZHG Locations belong to game mechanics under constant control by our team of developers. The mechanics of the ZHG Locations are thoroughly tested by our QA team at all stages. We exclude any possibility of irregularities and breakdowns in their operation. Your case does not fall into the categories of problems that are dealt with by our specialists. That's why we encourage you to visit our forum and discuss tactics and strategies with our players."


Thank you for this constructive response but it's a copy and paste from the help desk, quick but useless. It seems to me that there have been changes in the ZHG recently, but I've been playing for a while now and I'm not at my first win in this activities. Today I feel like I'm wasting my time.


I believe that the latest changes to the ZHG are simply being abused.

A lost battle is a battle that is believed to be lost
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Sergey Kryvorotchenko
Community Manager
7 November, 2017, 3:56 PM UTC

Hello, Sir! 

1. You know sometimes our Support guys get thousands of similar requests during the day. That's why some of their answers could be a little "robotic". Unfortunately, our Support specialists are not robots so they can't investigate an enormous number of requests at the same time. 

2. As for your case, no changes have been done in the mechanics. We would definitely inform players if such changes had been done.

3. As the level of your Locations grows, it takes more time and effort to receive a really big reward. That's why you should be more patient and pay attention to details when you hit ZHG Locations.  

4. The main purpose of Locations is a conversation of the Units. Your loses and your reward always will be approximately equal. On one period of time, you can see that you got fewer Units than expected, but on the other time, you can see a significant plus in the received Reward. 

5. Also, I don't suggest you attack different levels of the ZHG. Try to attack the same levels. By the way, to get profit from the ZHG, send the weak units to the battles to exchange them for stronger troops. 

I wish you good luck with ZHG, Commander!


Plarium Community Manager Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Plarium_Support
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Bill Almorra
Moderator
7 November, 2017, 6:52 PM UTC

I know the system of ZHG, but this is the first time in 3 years that it happens to me.

Thanks, I hope to get something soon.

A lost battle is a battle that is believed to be lost
UTC +1:00
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Sergey Kryvorotchenko
Community Manager
9 November, 2017, 2:39 PM UTC
Bill0Almorra said:

I know the system of ZHG, but this is the first time in 3 years that it happens to me.

Thanks, I hope to get something soon.

Things happen, Sir. There is no reason for alarm. Don't worry, all the lost Units were counted to your S&D progress. Your great reward will find you sooner or later. 
Plarium Community Manager Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Plarium_Support
UTC +2:00
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Bill Almorra
Moderator
9 November, 2017, 4:51 PM UTC
Finally something ! It is to believe that you just reactivate my bank ZHG ... lol ... but I know that no ... huh ?
In short, thank you for your answers. 
A lost battle is a battle that is believed to be lost
UTC +1:00
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Sergey Kryvorotchenko
Community Manager
14 November, 2017, 8:07 AM UTC
Bill Almorra said:

Finally something ! It is to believe that you just reactivate my bank ZHG ... lol ... but I know that no ... huh ?
In short, thank you for your answers. 
And thanks for your understanding, Sir
Plarium Community Manager Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Plarium_Support
UTC +2:00
0
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