Slider erroneously reset when purchasing units

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Slider erroneously reset when purchasing units

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Victoria Rushlow

Sep 6, 2018, 01:3309/06/18

09/06/18

Slider erroneously reset when purchasing units

Hello,

I was playing Soldiers Inc on the Badlands server. At 06/09/18 01:59 UTC+1 I made a purchase of 1 "A13 Reilly IFV".

I carefully made sure that the slider was set at 1 unit only & the diamond purhase amount was correct.

However when I clicked 'purchase', the slider must have reset to full & much to my dismay, it appears I have now purchased 48 of these units! I do not want to purchase 48, I want to only purchase 1.

This is definitely a game bug where the sliders refresh when another event happens in the game. It's not the first time this has happened.

Please can you undo the purchase & restore my diamonds.

Many Thanks.

Comments

Agent PavelTechnical Support

Sep 6, 2018, 11:2209/06/18

07/02/15

4523

Hello, Commander! I have contacted you via private messages. Please check it and specify the requested data.

Also, please make sure the purchased units are in your Bunker. So that I could withdraw them.

Victoria Rushlow

Sep 6, 2018, 15:5409/06/18

09/06/18

Hello Pavel,

I have provided the information you require in a reply to your private message.

I can confirm my units are in the bunker as requested.

Many thanks, Victoria

Agent PavelTechnical Support

Sep 9, 2018, 11:4009/09/18

07/02/15

4523

Victoria said:

Hello Pavel,
I have provided the information you require in a reply to your private message.
I can confirm my units are in the bunker as requested.
Many thanks, Victoria

I have removed the units from your Base and refunded the Diamonds spent.

Victoria Rushlow

Sep 10, 2018, 01:4809/10/18

09/06/18

Hello Pavel,

Thank you for doing that. I am very pleased with the support you have provided me. Hope you have a good day :-)

The topic is locked. You cannot post comments.

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It's not the first time this has happened.<br></p><p>Please can you undo the purchase & restore my diamonds.</p><p>Many Thanks.</p>","createdDate":"1536197580000","folderId":"115","id":"109167","authorId":"3931975","authorRegistered":"1536196968620","authorName":"Victoria Rushlow","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/41576953.jpeg?v=1608081604"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1355","commentsCount":"4","likesCount":"0","authorCommentsCount":"2","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/soldiers-inc/115_bug-reports/109167_slider-erroneously-reset-when-purchasing-units/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_514007/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p style=\"text-align: left;\">Hello, Commander! I have contacted you via private messages. Please check it and specify the requested data.</p><p style=\"text-align: left;\">Also, please make sure the purchased units are in your Bunker. 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I am very pleased with the support you have provided me. Hope you have a good day :-)<br>","userRegistered":"1536196968620","userCommentsCount":"2","userName":"Victoria Rushlow","createdDate":"1536544112337","editedDate":"0","id":"514724","entityId":"109167","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/41576953.jpeg?v=1608081604"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"514724","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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It's not the first time this has happened.<br></p><p>Please can you undo the purchase & restore my diamonds.</p><p>Many Thanks.</p>","createdDate":"1536197580000","folderId":"115","id":"109167","authorId":"3931975","authorRegistered":"1536196968620","authorName":"Victoria Rushlow","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/41576953.jpeg?v=1608081604"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1355","commentsCount":"4","likesCount":"0","authorCommentsCount":"2","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/soldiers-inc/115_bug-reports/109167_slider-erroneously-reset-when-purchasing-units/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_514007/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p style=\"text-align: left;\">Hello, Commander! I have contacted you via private messages. Please check it and specify the requested data.</p><p style=\"text-align: left;\">Also, please make sure the purchased units are in your Bunker. So that I could withdraw them. </p>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1536232957483","editedDate":"0","id":"514007","entityId":"109167","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"514007","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/3931975/","commentUrl":"/forum/en/comment/topic_514094/"},"strings":{"userRole":"","userId":"3931975","contentDraftJs":"","contentHtml":"<p>Hello Pavel,</p><p>I have provided the information you require in a reply to your private message.</p><p>I can confirm my units are in the bunker as requested.</p>Many thanks, Victoria<br> ","userRegistered":"1536196968620","userCommentsCount":"2","userName":"Victoria Rushlow","createdDate":"1536249273410","editedDate":"0","id":"514094","entityId":"109167","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/41576953.jpeg?v=1608081604"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"514094","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_514602/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Victoria said:</div><br><blockquote><p>Hello Pavel,</p><p>I have provided the information you require in a reply to your private message.</p><p>I can confirm my units are in the bunker as requested.</p>Many thanks, Victoria<br> </blockquote>I have removed the units from your Base and refunded the Diamonds spent. ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1536493203943","editedDate":"0","id":"514602","entityId":"109167","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"514602","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/3931975/","commentUrl":"/forum/en/comment/topic_514724/"},"strings":{"userRole":"","userId":"3931975","contentDraftJs":"","contentHtml":"<p>Hello Pavel,</p>Thank you for doing that. I am very pleased with the support you have provided me. Hope you have a good day :-)<br>","userRegistered":"1536196968620","userCommentsCount":"2","userName":"Victoria Rushlow","createdDate":"1536544112337","editedDate":"0","id":"514724","entityId":"109167","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/41576953.jpeg?v=1608081604"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"514724","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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