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my units out of bunker

1 Reply
User
30 December, 2017, 5:58 PM UTC

so for the 5th time , i send my unites to bunker , then 😡😡😡when i came back i found it out of bunker

so i have to check twice every time when i log off to make sure they r n the bunker

20 minutes ago some one occupied my base , & somehow my off troops get out of the bunker , & i lost t all

& while i m writing this post another attack from the same player & this time both off & def units was out of the bunker

so please tell me when i restore units how come they get out of bunker

please some one answer me

i m on bad land -1634; -1369

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Technical Support
2 January, 2018, 10:49 AM UTC

Hello, Commander!

I can assure you that troops cannot leave your Bunker in case they were successfully secured. All actions in the game are made only after the appropriate commands which are sent by the player. This is why if your troops reach the Bunker, then they can leave it only if you recall them manually.

However, the troops can be sent into the Bunker and not reach it due to an unstable internet connection. In this case, the command is not delivered to the game server and your troops remain in your Base. 

Unfortunately, the troops cannot be reimbursed in this case since they were lost within the regular gameplay. Please, always double check whether your troops have arrived in the Bunker before logging off the game.

Since the issue has not been classified as a bug, the topic will be closed. 

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