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Duplicate troops sent on Liberation

Duplicate troops sent on Liberation

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Dec 12, 2017, 20:0912/12/17
12/12/17
1

Duplicate troops sent on Liberation


Please can you assist me with recovering some lost troops due to a bug in the game. 

Sent out troops to liberate a base and a duplicate set of troops were sent at the exact same time in error.

I had not realised about the duplication until I received the report back.

Please see picture evidence of this below.


https://prnt.sc/hmmf7x

https://prnt.sc/hmmfsv

https://prnt.sc/hmmg32

https://prnt.sc/hmmhiz

https://prnt.sc/hmmhym   


I would like for the duplicated troops to be added back to my account.

Any assistance you can give me in this is greatly appreciated.

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Comments
4
Comments
Agent PavelTechnical Support
Dec 13, 2017, 09:4812/13/17
07/02/15
4523

Hello, Commander!

The troops tracking system works as intended in the game and is bug-free. The duplicated troops can be sent after a double click on Send button. Unfortunately, the units cannot be reimbursed in this case. 

Please, do not hurry when sending troops and if press Send button, wait until the request is processed on the game server. Also you can track your troops at the Command HQ, In transit tab and cancel a duplicated squad of troops if they were sent by mistake.

Dec 13, 2017, 18:5012/13/17
12/12/17
1
No I don’t think so I try click twice a few times and it only sends once like always your not interested  thanks for your time 
Dec 14, 2017, 07:1712/14/17
Dec 14, 2017, 07:18(edited)
06/13/15
1411

I also think that you clicked the send button a few times.

Normally your units were visible on your tracking list. For us to think this is a bug, it is necessary that several people have also had this problem.