50 defence and offence enhancer gone imediatly should be 7 days

3 Replies
User
2 December, 2017, 8:32 AM UTC

Hi, 50% defence and offence enhancer gone imediatly (should be 7 days) after I activated also 20% offence enhancer. 

Can you fix this, perhaps I can get this bonus back (I paid for it)

Also my combine has -10% Rations HQ Technological bonus but it seems that I get 10% less production of rations.


Thanky you for your answers. Hope you can help me, expecialy now when all this tournaments are happening.

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Technical Support
2 December, 2017, 10:06 AM UTC

Hi, please note that there is a pop-up message informing that two items with the same characteristics cannot be activated at the same time in the game. If a player clicks "Yes" in this pop-up current active item is replaced by the newly activated item.


Regarding rations issue, it depends on the food consumption and in order to calculate all the bonuses I need to see the full picture. 

Support agents do not reply to private messages, they only use it for requesting additional information. | Агенты службы поддержки не отвечают на личные сообщения, а только используют их для запроса дополнительной информации.
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User
2 December, 2017, 11:08 AM UTC

Hi, thank you for your answer.

Belive me or not, there wasn't such message. 

So I'm not entitled to refund? Hope you can find a way for me :)

About the other question, what kind of data do you need.


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Technical Support
4 December, 2017, 10:18 AM UTC

gojcus said:


Hi, thank you for your answer.

Belive me or not, there wasn't such message. 

So I'm not entitled to refund? Hope you can find a way for me :)

About the other question, what kind of data do you need.


Unfortunately, the item cannot be refunded, since it has been lost within the regular gameplay.

As for the Rations. Please submit a new topic regarding this issue and describe it in accordance with this instruction
Support agents do not reply to private messages, they only use it for requesting additional information. | Агенты службы поддержки не отвечают на личные сообщения, а только используют их для запроса дополнительной информации.
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