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Purchase of 7 Day Executive Activator does not credit the 1,000 Exec points to my total

Purchase of 7 Day Executive Activator does not credit the 1,000 Exec points to my total

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Sep 15, 2018, 20:2609/15/18
01/04/17
2

Purchase of 7 Day Executive Activator does not credit the 1,000 Exec points to my total

LarryH  (2125,1946) playing Highlands server on plarium.com

Purchased Executive Activator for 7 days for 1,500 diamonds - there should be 1,000 exec points credited on the purchase.

However, none have been credited over the last few reloads of the game in my brower.

The Exec points before the purchase were 17,868 and has not increased by the 1,000 that it should with this purchase.


I made the purchase at 1551L (my local time) on 9/15/18.


I have purchased these Executive Activators for 7 days a number of times in the past, few months and never noticed if the 1,000 exec points were credited or not. 


Thanks for your assistance,

LarryH (2125,1946) playing Highlands server on Plarium.com

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Comments
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Comments
Agent PavelTechnical Support
Sep 16, 2018, 14:5909/16/18
07/02/15
4523

Hello, Commander!

Could you please clarify this situation? If you purchase the activator, you receive only the activator. The points can be purchased apart. 

Sep 16, 2018, 16:5309/16/18
01/04/17
2

I did a screen shot of the Executive Activator panel selection that shows that it comes with 1,000 Executive Points, before I purchased it:


https://postimg.cc/image/payp0mwvh/

Sep 18, 2018, 03:3909/18/18
01/04/17
2

I just went to the Black Market purchase of Executive Activator for 7 days and it now shows 5,000 executive points to be credited with the purchase:


https://postimg.cc/dLMdwvSZ

Agent PavelTechnical Support
Sep 20, 2018, 13:5309/20/18
07/02/15
4523

ldhoney3 said:


I just went to the Black Market purchase of Executive Activator for 7 days and it now shows 5,000 executive points to be credited with the purchase:


https://postimg.cc/dLMdwvSZ

This is a visual issue. The activator's icon is replaced by the points icon. This issue has already been reported to the devs.

Please check the name and the description of the item before purchasing it. They state that you receive only the Activator.