Update on the matter please.

Hi Plarium THANKS A LOT FOR NOT REPLYING IN TIME

OUR PLAYERS LEFT THE GAME BECAUSE OF BEING UNABLE TO DOWNLOAD THE PLARIUM PLAY

Hello, Ghost! What matter are you talking about? 🙂

Hello, GUNGUN! I'm sorry about any delays. If anyone is not able to download the app, please give them this link to our Support. Our agents will be glad to help. Cheers! 

Asking if the issue, as per original post, was resolved? 

Since I don't know the details, it's hard to say, I'm afraid. Can you log in?

Alina,

I've been having a issue regaining access to my main (original) account, including the e-mail address linked to that specific Plarium account - Can't access the e-mail account so can't reset the password...  

I have reported it to support and submitted all the relavent information - a total of three times, each time to a different consultant.  I believe the proof of ownership has been sorted and I have submitted a 'new e-mail address' that will be linked to the Plarium ID.  Now I wait for further instructions.  

The original ticket was submitted end of December 2020.  

Hi! I'm sorry to hear it's taking so much time. Could you please share your ticket ID with me? Thanks in advance!

Alina,

I sent the through the last information they requested a couple days ago regarding purchases I made through that specific account but haven't heard back yet.  I would really appreciate it if you can look into it.  Listed the ticket numbers - not sure why it changed...

2589201

2690361

Sorry for the late reply.

Thank you Alina

Thanks, I'll ask our Support agents to check your tickets. Cheers!

a strange error happened to me today in the plarium app, the game did not open the 2 window to load

what I did to solve it: uninstalled the plarium app and deleted the folder I had in C: \ Users \ STARS TEAM \ AppData \ Local "Plarium"

after that I installed the plarium application again at: C: \ Program Files 

after that the game loaded normally.

https://prnt.sc/zx6212

the process called "trayPP" 32bits "did not appear to me before doing this procedure of change the installation location of the plarium play application.

hope that will solve your problem,this has solved my problem.

Have Fun !

Stars.

hi, This is not my original user name but same account becuase I NEVER reeiceved an email at all today, My email is gustaveux@yahoo.com which I have not receieved, My original one that I go by is General Gustavo, I do not know my FB ID or the game ID, can someone help me with this. Been playing for 7 years and never had any issues until today. Cannot login into my accound and have not received an email at gustaveux@yahoo.com.

Thanks

GUsatbo

Hello, Gustavo! Could you please elaborate here? What exactly is wrong? Why can't you log in? What happens when you try to log into the game? Thanks in advance for any info you can provide! 

can't login again

Hello, Commander! Does it persist? If yes, please let me know what exactly is happening when you try launching the game? Thanks in advance!

Alina, trust your well.

Just to bring you up to speed - I reported that I somehow managed to lose access to my original account late 2020.  I origanally thought I might have been hacked but it's possible that I might have changed the e-mail address, and password. Well long and short I kind of lost interest playing the game for some time after that.  I recently started playing again June 2022 but to be honest, just not the same without the account I lost.  I tried to recover the account through Plarium back in 2020 with no success - I sent through the information Plarium required, purchase dates, purchase amounts, other accounts I had, and a bunch of other details the requested but haven't received any response after that - that said, I would like to try one last time.  Please advise me on the best way forward to start the process again.

Surely there must be a way of Plarium being able to confirm that this account belongs to me - please help.

https://prnt.sc/nDZwKZXaEcJQ

I submitted a new ticket  4392020

Hoping for the best

Thanks Commander. I am sure Alina will check the status ot that specific ticketnumber. 

Alina .........