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Once More Time

Once More Time

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Apr 27, 2019, 00:2604/27/19
08/02/15
2

Once More Time

 Once again the troops I BUNKERED were out on my base & I was Nuked! I WILL NOT LET THIS GO....

This happened about ten months ago and I am still trying to get you to refund my loss, Now it happens again? This time I will not just keep asking you to do what is right AND does not actually cost YOU the way it cost me to lose all this due to your issue!

And do NOT tell me there is no issue as you did last year... I (and others) know better


YES I AM MAD

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Comments
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Comments
Agent HelgaTechnical Support
Apr 30, 2019, 17:2704/30/19
05/13/15
1258

Hi! 

I understand that you are mad. Still, there is no bug in the game that would make the units leave the Bunker. 

It is sometimes possible for this issue to come up after pushing the “Send“ button as the requested information must be transferred to a server and return back. Naturally, this procedure takes some time and its success depends on various technical factors. However, for different reasons such as a slow internet connection, problems with available free RAM on your device, etc., this procedure can sometimes be aborted and your request processed incorrectly.

Plarium does not take responsibility for any losses attributable to problems with a player's system (i.e. device, internet connection, etc.) or with any system owned by a third party. For a further explanation of our Refund Policy, please view the following URL: https://plarium.com/en/refund-policy/

May 3, 2019, 19:3805/03/19
08/02/15
2

I verified that they were in my bunker!

I am not the only one that has had this issue & I proved it last year, But of course it is "Not a bug" OR "your responsibility"

Thx for nothing... I guess I join the other players you have cheated
Sep 4, 2021, 02:4109/04/21
08/02/15
2

I was out of the game due to illnes and just downloaded Palerium Play and the base I have now is not the base I was playing. I would like it back Please, but have no idea how to do that.

AnastasiaCommunity Manager
Sep 8, 2021, 14:1809/08/21
04/05/21
306

Probably you logged into the wrong account or chosen the wrong server. Please get acquainted with the following article.

Feel free to contact me in case of any questions.