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Strela AlphaCharacter
Oct 23, 2017, 16:0510/23/17
09/29/16
1

Support Delays

Maintenance is being performed on our Support Tool.

If you are expecting a response from our Support Team, please leave a Comment on the forum.

Due to the ongoing maintenance work, we may not be able to answer your questions directly. If you have asked a question and are yet to receive a response, or if you need to ask a question in the near future, our official forum is the place to do so.

- Plarium Team



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Comments
Oct 23, 2017, 16:2710/23/17
04/07/17
3

Hello

I have closed the game without register id, now i can’t get access to the game (base).

What can i do please?
Oct 23, 2017, 18:5810/23/17
02/15/17
13
I need to know how can avoid to lose my ration as I have lots of troops over 13 k so what should I do or build to get more troops without lose ration 
Gregory HillModerator
Oct 24, 2017, 14:0210/24/17
Oct 24, 2017, 14:02(edited)
05/30/14
400

Punisher 82 said:


Hello

I have closed the game without register id, now i can’t get access to the game (base).

What can i do please?

The account if unregistered, utilizing Google, Facebook or Plarium ID.. can only be accessed then utilizing the same device.  If you had started another base, or an update occurred.. currently I am not sure of any way to recover the base.  Unless a CM sees this and knows of a solution, I would attempt to access the game however you did previously.. and register it one way or another :)


I do hope you can recover it..  



Gregory HillModerator
Oct 24, 2017, 14:0810/24/17
05/30/14
400

Tamer abed said:


I need to know how can avoid to lose my ration as I have lots of troops over 13 k so what should I do or build to get more troops without lose ration 

There is a few different techs to upgrade, and buildings.  Obviously upgrading your Drop Zones will increase your rations production, now the other building would be the Control Tower.. This building reduces "Consumption" or how much they "eat" lol had to make that play.


Next under Tech.. their is the tech tree "Economy" .. this as well then has 'ration consumption (mech)' and all other classes of units.  Raising this tech will make it to where they use less rations.


I think a lot of players playing for awhile live in the negative rations.  This is part of the strategy.  You do not lose units when you hit zero, therefore use any raided rations quick before they are wasted :)


Hope this helps..



Oct 25, 2017, 14:0810/25/17
03/01/16
5810
Punisher 82 said:

Hello

I have closed the game without register id, now i can’t get access to the game (base).

What can i do please?
Hello, my Lord! Please contact our Help Center via direct link
Oct 25, 2017, 20:1610/25/17
10/24/17
3

2 days ago I had to uninstall the app. When i reinstalled it, I couldn't connect to Google to log in. I wasn't able to create a Plarium account on my mobile device so Google was the only way I was connected. Now my account is lost. I had bought a few packs, was level 43, and now I can't access it at all. I created a new account just to submit a ticket and was able to create a Plarium ID on a different device. However, your support is still having issues so I can't see any chat dialogue. This morning I looked and now it says my ticket is resolved but I don't see how. Please help. Thank you. 

Gregory HillModerator
Oct 26, 2017, 13:5610/26/17
05/30/14
400

I'm being advised if you open the ticket via a internet browser the support center is working.


After opening a ticket a lot of the communication is via e-mail.  Please check the email account including the junk folder to see if a response to your ticket is there.. and then let me know.  Thanks.



Oct 26, 2017, 14:5310/26/17
03/01/16
5810
Artemisia said:

2 days ago I had to uninstall the app. When i reinstalled it, I couldn't connect to Google to log in. I wasn't able to create a Plarium account on my mobile device so Google was the only way I was connected. Now my account is lost. I had bought a few packs, was level 43, and now I can't access it at all. I created a new account just to submit a ticket and was able to create a Plarium ID on a different device. However, your support is still having issues so I can't see any chat dialogue. This morning I looked and now it says my ticket is resolved but I don't see how. Please help. Thank you. 

Hello! Please contact Help Center
Oct 26, 2017, 14:5410/26/17
03/01/16
5810

Also, Commander! The issue was fixed and Help Center works as before. 

Thank you for your patience. 

Oct 26, 2017, 16:2510/26/17
04/30/17
1
In the mecenery facility a lot of time i don't get nor rewards , no gold nor xp points.
Gregory HillModerator
Oct 26, 2017, 21:3710/26/17
05/30/14
400

I don't have much experience with the mercernary facility, however I'm confused by your forum post.  Gold should be being use while in that facility.. it's is gained in certain tournaments, events or in premium packs.



Oct 27, 2017, 09:4710/27/17
03/01/16
5810
yoss said:

In the mecenery facility a lot of time i don't get nor rewards , no gold nor xp points.
Hello, Commander! I need more detils of your issue. 
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