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Glitch

1 Reply
PW680
8 July, 2017, 8:51 AM UTC
I purchased diamond bundle discount: Heavywave bundle, O never got it. Almost an hour. I tries opening the game amd it could not load. Please help. Advice. I lost my diamonds.
UTC +10:00
wittygamer
Moderator
8 July, 2017, 1:24 PM UTC

PW680


Im sorry to hear of your troubles.  One thing to check is to ensure the transaction went through, you should of got a receipt in your email.  If that did occur and you sure the transaction went through unfortunately at the forum level there is not much else we can do.  We do not have the access to look in to records or your account.  However the support team would be more then willing to look in to the issue for you and fix this error for you or provide explanation.


If you need to open a ticket with them here is a direct link  https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new



Topic was moved to Bug Reports (was in Tutorials)

-wittygamer
UTC -5:00
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