This topic is closed

There is no support ,made a support ticket 7 days ago ,still no reply,

23 Replies
Mal
5 May, 2017, 12:10 AM UTC
Why would I spend more money ,
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Alyona Kolomiitseva
Community Manager
5 May, 2017, 8:22 AM UTC
Hi! Please give me your ticket ID :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Mal
5 May, 2017, 2:23 PM UTC
8 days still no replay
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Mal
5 May, 2017, 2:26 PM UTC
Where do I find  the ticket id
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Mal
5 May, 2017, 3:26 PM UTC
Sent another support ticket  still don't see ticket id
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Mal
5 May, 2017, 8:46 PM UTC
Still no reply
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Mal
5 May, 2017, 10:53 PM UTC
Still waiting  I spent way too much on this game,can't even get  an answer on a support tick
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wittygamer
Moderator
6 May, 2017, 12:01 AM UTC

MAL;


The ticket number should be in your 'my account' after you submit the ticket.  Just a reminder though, the forum moderators are not the support team and so we are simply trying to help you the best we can..



-Wittygamer LINE = wittygamer / Discord = Wittygamer#2625 / Marshall (BLD) / Forum Moderator SI:MW / Feel free to contact me with questions!
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Mal
6 May, 2017, 5:21 PM UTC
8 days still no reply
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Mal
6 May, 2017, 5:26 PM UTC
My support ticket. Shows 2 tickets ,no number on them
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wittygamer
Moderator
6 May, 2017, 7:25 PM UTC

Mal said:


My support ticket. Shows 2 tickets ,no number on them

What status does your ticket show?   what was the original issue, possibly it is something we can answer for you?



-Wittygamer LINE = wittygamer / Discord = Wittygamer#2625 / Marshall (BLD) / Forum Moderator SI:MW / Feel free to contact me with questions!
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Mal
6 May, 2017, 10:46 PM UTC
No suppo
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Mal
6 May, 2017, 10:47 PM UTC
There's no status
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wittygamer
Moderator
8 May, 2017, 9:32 AM UTC

There is three statuses, 'Open', 'Awaiting your reply' and 'solved'..  


However what is your issue and maybe we can help on the forum?


-Wittygamer LINE = wittygamer / Discord = Wittygamer#2625 / Marshall (BLD) / Forum Moderator SI:MW / Feel free to contact me with questions!
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Alyona Kolomiitseva
Community Manager
8 May, 2017, 9:54 AM UTC
Mal said:

My support ticket. Shows 2 tickets ,no number on them
Hi! We reaceive a lot of tickets daily. Sometimes it takes more than 2 days to investigate your issue. Please be patient and wait for the reply.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Ve4nik
10 May, 2017, 7:58 AM UTC

Guys, for you information.

Take in mind that If you have opened ticket, posting new one won't accelerate your request. It will only put all your requests to the end of waiting list.

So be patient and wait for the answer.

Ve4nik в игре ник мой, пишите Stormfall: RoB (-334 -668) // Soldiers Inc MW (-1234 567)
UTC +3:00
Sparhawk122
11 May, 2017, 12:57 AM UTC

Couple weeks wait here :/



Carpe Diem
UTC +8:00
Alina Bright
Community Manager
11 May, 2017, 11:54 AM UTC
Commanders, can you please specify if you got reply from Support team? 
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Sparhawk122
12 May, 2017, 8:56 PM UTC

Eugenia Misura said:


Commanders, can you please specify if you got reply from Support team? 

I submitted 3 tickets. Said reply within 60 hours. 


No reply. 



Carpe Diem
UTC +8:00
Alina Bright
Community Manager
15 May, 2017, 9:59 AM UTC

Sparhawk122 said:


Eugenia Misura said:


Commanders, can you please specify if you got reply from Support team? 

I submitted 3 tickets. Said reply within 60 hours. 


No reply. 



Please check your Spam folder and let me know the result. 


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