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MultiAccount goes really big sizes. Time to think and make something about this cheats Plarium team.

95 Replies
Sizz
9 April, 2017, 3:33 AM UTC
How bout those who never use Google Play?  Like your idea tho. 
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Lurker
9 April, 2017, 4:53 PM UTC

Sizz said:


How bout those who never use Google Play?  Like your idea tho. 

Thanks. I'm not sure what other sources or ways there are to play apart from Google play, Apple store or emulators on pc.

Apple does the same as Google,  maybe even better, uses one unique registered ID per iphone/ipad. Especially when payment is involved.

Emulators are originally workarounds for if you don't have the device. I guess they could be a loophole where IP address is important but the processing power needed to run it let alone multiples is a lot making it laggy and nt worth it. Far easier to just play desktop version, soldiers inc not mobile warfare.
ILA - Ilaria - ENC - Enclave
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Sparhawk122
9 April, 2017, 10:53 PM UTC

People are quitting this game in droves. 


Well done Plarium. 


Oh. Thanks for the awful weekend packs that had nothing in them. There is no incentive with this game. Unbalanced gameplay and overpriced microtransactions that are cheaper for others.



Carpe Diem
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Alina Bright
Community Manager
10 April, 2017, 11:24 AM UTC

Jrebel2414 said:


Ive spent 9000 dollars on this game. Brought this issue to plarium almost two months ago. Never heard back after multiple emails and tickets 

Commander, all reports are investigated. However, our Support team don't send the reply back because the results of investigation are non-disclosable.

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Alina Bright
Community Manager
10 April, 2017, 11:33 AM UTC

benjaminberry75 said:


Two issues, one it's their responsibility to ensure they police their policy..They haven't made any concious attempt as JRs complaint still has that multi acct farm still active.... They are advertising same packages, at different prices to different players, punishing active players, wich is anti trust worthy in the USA.  Get SS and emails, as they will try to hide this, and a class action suit can formally be filed and formal complaint filed with Google.  This is worse than gambling and legally can be refunded in such a suit


Hello, Commander!


Let me answer you on these two issues. 


1. We ask players to report suspicious accounts to our Support team so that we can check them. We investigating all the complaints and take appropriate measures to such accounts. Also, we're woking on automatisation on this process on our end. I understand that it's very frustrating when some players play against the rules and it's sad for us to realize this also. However, some players do this so the best thing we can do it to work with such violations as soon as our players report them. 


2. As for the Offers, you know that we have regular Bank Offers and Special Offers with bonuses.

Special Offers appear according to a set algorithm which is constantly evolving. Several departments work on the development of that algorithm and they rely on analytics data, marketing research and other information they receive through their research channels. Players can receive different Offers and use them according to their interests.

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Alina Bright
Community Manager
10 April, 2017, 11:42 AM UTC

Lurker said:


Eugenia Misura said:


Commanders, it's true that it's not allowed to create alternative accounts according to our Policies. However, some players do violate the rules, that's why we ask players to report suspicious accounts to our Support team so they can take appropriate measures. Цe would really appreaciate your cooperation at this point.

Moreover, at the moment we're working on algorythm, which can prevent such violations in general.

I for one am glad that there is an algorithm  fix on the way, though it will take time. I know it's no easy task to trawl through  thousands upon thousands lines of code, change or add something and it works straight away.

Can I suggest that the developers not take a look at it from fix the IP dilemma but fix the link with Google play instead to be a one to one relationship, so that one account whether registered or guest ID  is associated with one Google account. Which would mean no matter the device (tablet/smartphone) as long as it is attached to that google account when they load the game they see the same soldiers inc account even if they log in  or out of game on guest ID  it remembers which ID went with which google account. And you could give a little warning that the account is open on another device before forcing one of them to close. Obviously once the guest ID is registered then that's what they see.

Luckily Google has done most of work and forced android phones to have one primary default  account so even if they link more than one to that device switching between them is not so easy. I'm not sure if this is same for Apple devices. 

I think  this should get rid of the multiple account  problem at least temporarily,  because people are people  if they want a hack they will get one, even if they search online for it and find one or if they learn how to hack via youtube then try their luck on this game or if they decide they have the time to get multiple devices with different accounts then I say good luck to you. 

Hi, Lurker! Thank you for your understanding and for sharing your feedback and support in this matter. I will pass your idea to our developers for further analyze, maybe they'll use it at some point.

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Revenger
11 April, 2017, 10:34 AM UTC

Next ugly multi account against your policy. 

Where you sleep Plarium. 

Want immediate ban him.

1. Терран [SSR] x:671; y:256

2. Терран 1 [SSR] x:668; y:251

3. Терран 2 [SSR] x:666; y:255

4. Терран 3 [SSR] x:667; y:253

5. Тер 4 [SSR] x:663; y:253

I am victim of game violation in LoW alliance attack made from SSR, MVD last week and other clans with multiaccount cheating. 

Want lost troops restoration at this cheater attack against your main rules. 

Your obligation is to administrate your own servers and give players fair play environment.



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Revenger
11 April, 2017, 10:54 AM UTC

Next ugly multi account against your policy. Where you sleep Plarium. Want immediate ban him.


1. Фадей 1 SSR x:694; y:270

2. Фадей 2 SSR x:697; y:270

3. Фадей Посадский x:695; y:266

4. ФАДЕЙ 4 SSR x:694; y:268


I am victim of game violation in LoW alliance attack made from SSR, MVD last week and other clans with multiaccount cheating. 

Want lost troops restoration at this cheater attack against your main rules. 

Your obligation is to administrate your own servers and give players fair play environment.


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Revenger
11 April, 2017, 11:14 AM UTC

Next ugly multi account against your policy. Where you sleep Plarium. Want immediate ban him.


1. Татарин116 [RU_] x:663; y:318

2. Таtаr2 [RU_] x:660; y:319

3. Татар ин x:660; y:318

4. Татарьi x:661; y:317

5. Ттттт116 x:659; y:316


I am victim of game violation in LoW alliance attack made from SSR, MVD last week and other clans with multiaccount cheating. 

Want lost troops restoration at this cheater attack against your main rules. 

Your obligation is to administrate your own servers and give players fair play environment.

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Revenger
11 April, 2017, 11:38 AM UTC

Coordinates of the violator (X: ;Y: ): x:-230; y:-635

Next ugly multi account against your policy. Where you sleep Plarium. Want immediate ban him.


1. xenk [MVD] x:-230; y:-634

2. xenk-2 [MVD] x:-228; y:-638

3. xenky [MVD] x:-228; y:-636

4. xenko [MVD] x:-232; y:-639

5. xenkok [MVD] x:-231; y:-639

6. xenkik [MVD] x:-228; y:-657


I am victim of game violation in LoW alliance attack made from SSR, MVD last week and other clans with multiaccount cheating. 

Want lost troops restoration at this cheater attack against your main rules. 

Your obligation is to administrate your own servers and give players fair play environment.

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Revenger
11 April, 2017, 11:51 AM UTC

Coordinates of the violator (X: ;Y: ): x:-241; y:-632

Next ugly multi account against your policy. Where you sleep Plarium. Want immediate ban him.


1. Леха связист x:-241; y:-632

2. Леха связист 2 x:-244; y:-631

3. ЛС 3 x:-239; y:-632

4. ЛС 4 x:-242; y:-631


I am victim of game violation in LoW alliance attack made from SSR, MVD last week and other clans with multiaccount cheating. 

Want lost troops restoration at this cheater attack against your main rules. 

Your obligation is to administrate your own servers and give players fair play environment.

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Sparhawk122
12 April, 2017, 2:43 AM UTC

A lot of these alt accounts are so obvious that it is surprising they are not deactivated sooner. 



Carpe Diem
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Revenger
13 April, 2017, 10:15 AM UTC

Next ugly multi account against your policy. Where you sleep Plarium admins. Your obligation is to administrate your own game server and give players fair play environent. Want immediate ban him.


1. Я-первьi! x:1151; y:1151

2. Я-второй! x:1150; y:1151

3. Я-третий! x:1151; y:1150

4. Я-четвертьй! x:1150; y:1150

5. Я-пятьiй! x:1149; y:1150

6. Я-шестой! x:1151; y:1149


I am victim of game violation in LoW alliance attack made from SSR, MVD last week and other clans with multiaccount cheating. 

Want lost troops restoration at this cheater attack against your main rules. 

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Revenger
13 April, 2017, 10:30 AM UTC

Next ugly multi account against your policy. Where you sleep Plarium admins. Want immediate ban him.

1. Nerpa_a x:454; y:226

2. Nerpa_B x:447; y:220

3. Nerpa_C x:459; y:215

4. Nerpa_D x:365; y:1020

5. Nerpa_E x:450; y:987

I am victim of game violation in LoW alliance attack made from SSR, MVD last week and other clans with multiaccount cheating. 

Want lost troops restoration at this cheater attack against your main rules. 

Your obligation is to administrate your own servers and give players fair play environment.

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Alina Bright
Community Manager
14 April, 2017, 11:01 AM UTC
Commanders, thank you for reporting these accounts. While we're working on a better way to track the violators, it would be very helpful if you could report such accounts to our Support team. Thank you for cooperation. 
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Revenger
17 April, 2017, 1:54 PM UTC

Thats my 28 support ticket for main rule violation. Didnt saw any progress, any fix.

Common guys - do your job administrating game. So many cheater multi account players. How you expect normal players to buy packs and build army. 

Do you think we all fair players are morons, to spare real money when game is not fixed and mults build and OPs beat mass troops and attack with this cheats?

Next Ugly multi account:

1. Geronimo1 [B3B] x:-465; y:94

2. Geronimo2 [B3B] x:-464; y:94

3. Geronimo3 [B3B] x:-463; y:94

4. Geronimo4 [B3B] x:-462; y:94

5. Geronimo5 [B3B] x:-461; y:94

6. Geronimo6 [B3B] x:-460; y:94

7. Geronimo7 [B3B] x:-459; y:94

8. Geronimo8 [B3B] x:-458; y:94

9. Geronimo9 [B3B] x:-457; y:94

10. Geronimo10 [B3B] x:-456; y:94

11. Geronimo11 [A_F] x:-464; y:95

12. Geronimo12 x:-463; y:95

13. Geronimo13 [B3B] x:-462; y:95

Fix your game, apply your rules.

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Alina Bright
Community Manager
18 April, 2017, 9:30 AM UTC
Hi! Thank you for reporting these accounts. 
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Mandalay
21 April, 2017, 9:12 AM UTC

What a joke you are Plarium. You do nothing like Nero, fiddle whilst the game burns. You have had many reports on cheating, particularly by MVD, but you have chosen to do nothing.

I feel sorry for players that have spent money, I was one but Apple have given me full refund.

Everyone who has spent money, report to Apple or Google and ask for refund, maybe then Plarium might act
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Sparhawk122
21 April, 2017, 9:17 AM UTC

Why is it only Russian alliances attack with 300k marines and 100k grenadiers with their attacks? AND ONLY RUSSIAN ALLIANCES. Because obvious exploiters. Edit: And you devs do nothing. Is there a connection?





Carpe Diem
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Alina Bright
Community Manager
21 April, 2017, 1:25 PM UTC

Actually, Plarium is Israeli company with many offices around the world. 


Commander, as I mentioned, we're working on an algorythm for such violations. Please report these accounts to our Support team so we can check them. 

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