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I just bought 2 packages and none of it is in my account

I just bought 2 packages and none of it is in my account

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Feb 22, 2020, 17:0302/22/20
09/12/18
0

I just bought 2 packages and none of it is in my account

I just bought two 49 dollar packages that were supposed to have 12X500 desighns each plus time. The game congratulated me for my purchases so I know the credit card went through but the desighns were not put into my account or the time or diamonds. 
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NancyAdmin
Feb 26, 2020, 15:1302/26/20
07/09/19
1874
eng said:

I just bought two 49 dollar packages that were supposed to have 12X500 desighns each plus time. The game congratulated me for my purchases so I know the credit card went through but the desighns were not put into my account or the time or diamonds. 
Hello, please contact the support department via the game (Settings -> Guide -> Support-> Open a ticket) and specify the issue you faced in more detail such as your in-game ID, server# you are on, the date of purchase. 
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