Missing energy from accomplishments

60 Replies
User
1 November, 2019, 11:31 PM UTC
Not receiving Energy from making weekly and Monthly Checkpoints.
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Moderator
2 November, 2019, 12:44 AM UTC

Hey Hey


Sorry to hear, can you please log a ticket and private message me your UM 00000 |00000 number, I'll have the support team check it out.


Many thanks and good luck.
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User
25 November, 2019, 1:55 PM UTC
Güncellemeden sonra savaş sırasında hatalar oluşuyor ve bir sürü enerji boşa gitti paralar gemler gitti kontrol edip iade ederseniz sevinirim
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User
25 November, 2019, 5:48 PM UTC

hello, 2x I entered the dungeon and there was an error, the game was interrupted and I lost energy, please correct the error and return the energy, thank you for your answer

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User
28 November, 2019, 3:15 PM UTC
All my Thanksgiving gifts are not there I moved them from my inbox and THERE NOT THERE WTF.....
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User
13 December, 2019, 9:34 PM UTC
After equipping rare support type champions with level 4 or higher life artifacts. I’m not receiving the credit for them in missions. 
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User
23 December, 2019, 8:53 PM UTC

Hello, please help, I did not get my rewards from Arena Ending Tier. 

I did see the reward screen, with the horizontal list of rewards, so happy to get them and nothing after i clicked on the screen and went to mailbox... nothing. 

I'm so disappointed, a invested a lot of time and money and to get screwed so bad ... pff. .. 

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User
23 December, 2019, 8:54 PM UTC
P.S.. : I dont even want to think about the server problems making me lose connection during battles sometimes even clan boss battles ... I demand at least what I lost today in my arena rewards :(
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User
26 December, 2019, 1:15 AM UTC

Please help I haven't received multiple rewards in my missions if you guys could check into this for me I would appreciate it. 

Thank you 
Chris kay
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User
28 December, 2019, 10:54 AM UTC
Hey. I just ranked up a Champ from 5 to 6 stars and made 42 levels and got 0 points in the  hampion training event...
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User
28 December, 2019, 12:59 PM UTC
I have noticed the missing champion rank event points. I should have around 800 points, but when I checked, I only got 150. I tried reloading the game and got some more levels, but didn't get any more points
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User
28 December, 2019, 1:01 PM UTC
Same for me
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User
28 December, 2019, 1:18 PM UTC
Just noticed there is a daily cap of 150 points. It shows to the right just above the grid of rewards. Pretty lame that it doesn't say anywhere else, I would have saved my ready-to-rank 4 star food for another time
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User
28 December, 2019, 2:23 PM UTC
Oh wow, just saw that too. Why would they give 300 points for 6* upgrades if they only grant 150 a day... ich just wasted like 900 points....
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User
29 December, 2019, 8:25 PM UTC
Hello, here the same problem, the champion training event doesn’t give the points for upgrading or levelling up.  Can somebody please look into it.  I’m also missing a lot of points now
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User
29 December, 2019, 9:42 PM UTC

To whom it many concern, my bf and I both have worked really hard to level and rank characters in this champion training event and have only gotten 300 pts. He has ranked two fours to fives and leveled them to 28+ and I have ranked several characters from four to five and from three to four. Please don't let this ticket be a dead ticket that never gets looked into and nothing done about it. I spend way too much money and time/energy to get screwed like this. I expect a certain level of professionalism when dealing with a company and this does not meet that level. I see in the forums that there are a lot of people who have lost confidence in this game and the people who run it and I hope to not be another. I would like my rewards for work done given. Please contact me asap in game or by email/text to resolve this issue. If any further information is needed please let me know asap as I would like to have this resolved as soon as possible. User id um11445053 | 11276466 and um22123166\21760089 

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User
1 January, 2020, 3:05 PM UTC

The game Didn't give me the rewards for the mission i complete  it asked me to get 15 eq from the dragon lvl 15 and then 2 other mission after that also didn't give me the rewards the energy n coin went missing !

 sad
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User
17 January, 2020, 1:45 AM UTC
I have been playing for a while have spent quite a some of real money playing I should have enough points to have completed the champion training event fully but several times the game hasn't given me credit I upgraded 5 champions from rank 4 to 5 and 2 champions from 5 to 6 and received no points for any of it i have e logged about 150 individual level ups with no awards it's like it picks and chooses when i get the rewards and dosent credit me all the points
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User
17 January, 2020, 9:07 PM UTC

Not getting credit for leveling up event


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User
19 January, 2020, 2:36 PM UTC
Champion training tournament my number seem to have Frozen at 1762
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