Missing Mailbox Items

217 Replies
User
1 October, 2019, 10:35 PM UTC

Greetings all,


There doesn't appear to be a place in the Technical Issues forum for this issue, so I am posting here in hopes this message will be routed in the right direction:

While farming dungeons during the recent events, my mailbox appears to have filled up and starting overwriting *purchased* items (arena token refills, double xp days, etc.) that had months left before expiration.

There were at least 20 paid items, those that I pull from regularly, removed, and along with others that I do not track regularly.

I've attempted to start a support ticket, but none of the categories appear appropriate for this issue, and those I have attempted to submit to are labeled as "no-reply categories" in the automated responses.

Thank you!

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Moderator
2 October, 2019, 1:43 PM UTC

hello OP


Sorry you've had to face this issue. I have dealt with a similar issue before. i will try my best to ehlp you.


can you let me know your in game iD and give me all the details you can about your issue (items lost/ date lost)
The Executioner's face is always well hidden.
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User
5 October, 2019, 12:44 PM UTC

Hello, I would like to bring up an issue with receiving a reward for the artifact event the other day i hit the 490 milestone as i was going for the x50xp brews i put alot of effort into the event for that reward and i didnt receive it before logging off i was at 527pts but when i re-logged near the end of the event i was set back to 450ish. I hope that you are able to resolve this for me! Kind regards.

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User
9 October, 2019, 12:11 AM UTC

New player rewards

Play for 7 days to get an Epic support champion 

Days 6/7

October 8, 2019 at 7:00 PM Hello I am missing the item for day 6 

Player ID: um23368382 | 22972873

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User
9 October, 2019, 7:47 PM UTC

New player rewards


Play for 7 days to get an Epic support champion 


Days 6/7


October 8, 2019 at 7:00 PM Hello I am missing the item for day 6 


Player ID: um23368382 | 22972873



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User
10 October, 2019, 2:00 AM UTC

I also had my mailbox items go missing. For items I bought through the store. I put in a ticket, but get back a reply that states this company doesn’t give compensation on a case by case basis. What does that mean? That since it’s one person and not a group I will not have my items reinstated or my money returned? 

sline
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Boo
User
14 October, 2019, 12:05 PM UTC

Yesterday was the fourth such occurrance .  I even have the receipt from yesterdays issue.  However,  I have received the same message for the previous three. No response on this one yet.  Maybe because I might have put it in as a tech issue. 


Played id 21296592. 


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Boo
User
14 October, 2019, 3:02 PM UTC

Ok this is getting ridiculous.  You just had another special on superior potions which I purchased. The purchase went thru and I saw them in my inbox. When I chose the collect they e,tied my inbox. I went into the tavern to ascend a character but there were no potions from the purchase. What is going on???  


Played I'd. 21296592


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User
14 October, 2019, 11:25 PM UTC
Hey, I used a link code from one of your promotional ads from youtubers and I don’t have the Champion light bringer or the other stuff that was said to be given out
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1
User
15 October, 2019, 8:11 AM UTC
Arena reward. I saw the message with arena reward, but the game is closed and when i logged again, is no message and no rewards. Ver. 1.11.3, ID um3687727/3628595, server Production1. I play with BlueStacks on my PC.
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1
User
16 October, 2019, 8:56 PM UTC
Campaign reward, 3x legendary books for finishing Hard mode. There was pop up, but books didnt appear in inventory.


um17699243 | 17435407

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2
User
18 October, 2019, 10:10 PM UTC

I bought a Reward pack to hit level 20 i país for it and never get anny stuf.

I want my Money back or the items on the package.

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User
19 October, 2019, 7:06 AM UTC

Hey


I just finished part 3/5 from the brutal Campagn, and i didnt get the 3 Skillbooks.

Can you help me ?

Greetings

Isxicht


Player ID:   um23081003 | 22691414




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1
User
23 October, 2019, 2:45 PM UTC
I earned 2 blue ancient shards and when i went to summon them they werent there can i please get them back
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User
26 October, 2019, 2:10 AM UTC

Hi. I just started yesterday and had the day one login reward equipped. I guess I maybe sacrificed that item with one of the champions. Guess I’m just looking to see if I can get some pity for being a noob and get that item “the vampiric boots” set piece, restored. 


Thanks



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User
28 October, 2019, 10:22 AM UTC
Same thing happened to me. Pretty bummed first time getting gold 4
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User
28 October, 2019, 4:31 PM UTC

Same happens when summoning a champion via portal. I see the character specs but it is not visible in the  champions list. Reading the other entries I'll wait to in invest real money before my support request is answered.

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User
31 October, 2019, 4:26 PM UTC

I have had the same issue as the person at the top of this list with overloading mailbox items that I paid for disappearing as I was grinding hard in the current Halloween fusion event - had nearly 2K gems, 30+ arena tokens, Double XP days, Brews, Keys, etc all with nearly 3 months until expiration and they just disappeared! Please help return those multitude of items I purchased and did not get to use! Thank you.

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User
31 October, 2019, 7:48 PM UTC
Hello. Just wanted to bring to the attention how I grinded out for suwai firstborn but never received her in my inventory. Says I accepted and she being the last piece I need for the be fusion champ. Very discouraged at this moment. 
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1
User
3 November, 2019, 10:25 AM UTC
I had similar issue, I recieved hero but it disappeared.  I opened a ticket but to no avail.  I’m new to game and don’t mind spending a few dollars but it seems like there are a lot of issues with things disappearing.  Because she disappeared I can’t finish the hero challenge, and I invested a lot of time and $ into this.  How do we go about getting help on this situation?  I’m 2week old player but if I can’t get help on this issue o won’t invest anymore time or $$ into this product.  Please help??
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