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Ultimate loading and lagging troubleshoot

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Technical Support
13 June, 2018, 8:50 AM UTC

Here are a few reasons for loading and lagging issues:

1. The device may be overloaded if too many applications are running. Please close all launched Apps and restart the game.

2. Your internet connection may not be running optimally, or your bandwidth may be overloaded.

To solve this issue, go to your device’s Settings and switch off the Wi-Fi connection. Wait a few minutes, then turn it back on.

If the issue persists, contact our Support Team and specify in your report the following data:


  • Device model;
  • Internet connection you use (e.g. Wi-Fi or 3G wireless Internet).
  • Your in-game nickname.
  • Screenshot of the error.

Support agents do not reply to private messages, they only use it for requesting additional information. | Агенты службы поддержки не отвечают на личные сообщения, а только используют их для запроса дополнительной информации.
UTC +3:00
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