Вопрос к админам. Игра перестала стартовать.

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Вопрос к админам. Игра перестала стартовать.

Nov 20, 2020, 22:2911/20/20

09/28/20

Вопрос к админам. Игра перестала стартовать.

Уважаемые господа. Игра перестала стартовать, т.е. PlariumPlay стартует, а при нажатии на начать игру появляется картинка, но не начинается загрузка игры. Попытки переинсталировать не работают. Файл для деинсталяции pp_log.txt на компе не находится. При запуске PlariumPlaySetup сообщается, что программа уже инсталирована. При нажатии на кнопку "старт" все зависает.

Comments

Camrad_Ivan

Nov 21, 2020, 03:5511/21/20

10/07/19

Потверждаю и жду решения модераторов.

Плариум плей запусается, после запускается рейд. Появялется картинка с вурлимом и сохатым и все. Полоса загрузки не появляется, игра не грузится.

Пробовал переустаналивать рейд , дважды, не помогло.

eccehomo

Nov 21, 2020, 13:1111/21/20

09/28/20

на всякий случай оставляю для ответа мейл: [email protected]

Ситуация произошла за одну ночь, с тех пор ничего не изменилось. Можно ли переинсталлировать игру с сохранением аккаунта?

Clavik

Nov 21, 2020, 15:2511/21/20

Nov 21, 2020, 15:26(edited)

01/10/20

Потверждаю такая же проблема Win 10 последняя сборка лицензия.

Андрей Колобов

Nov 22, 2020, 03:1811/22/20

10/25/20

такая же проблема

zver

Nov 22, 2020, 05:1111/22/20

02/29/20

Тоже самое,что делать вообщем ?!

Acid

Nov 22, 2020, 05:1811/22/20

11/14/20

Такая же проблема!!!!!!!!!!!!

zver

Nov 22, 2020, 14:2611/22/20

02/29/20

я не понимаю ,сколько нам нужно ждать ответа ?

w.a.s.p.

Nov 23, 2020, 12:3911/23/20

03/20/20

присоединяюсь - когда ответят?, а лучше - исправят😠

Юрас

Nov 23, 2020, 19:0311/23/20

10/28/20

судя по тому что картинка так и висит , ничего не исправленно

IIp9HuK2

Nov 24, 2020, 11:0511/24/20

10/20/20

Тоже самое случилось 2 дня назад и до сих ничего не решено, написал в тп и файл им выслал, жду ответа

libi_meni

Nov 24, 2020, 11:5311/24/20

11/23/19

Такой же случай

Angry LadyModerator

Nov 24, 2020, 16:0711/24/20

01/17/19

864

Привет,

Вы можете обратить в ТП на сайте, или зайти к нам в Дискорд - инструкции есть в разделе "баг-репорты" и "known-bugs"

https://discord.gg/UaTw7sjX

eccehomo

Nov 26, 2020, 17:1511/26/20

09/28/20

я не очень понимаю, где и у кого спрашивать. Зарегистировался на дискорд, но не нахожу указанные вами темы. Честно говоря, не хочу тратить часы на разбирательство. Проще махнуть рукой и забыть.

Сталкер

Nov 27, 2020, 07:0611/27/20

06/03/20

Я уж думал что только у меня такая проблема.... когда уже исправят?

Vindicta

Nov 28, 2020, 15:0411/28/20

11/15/20

напишите, если решили проблемму и как? все так же

Кремень

Nov 29, 2020, 05:3211/29/20

10/07/18

та же проблема-вчера с утра ещё играл-после обеда и до этого времени нет шкалы загрузки-в тп отправлял-жду ответа

TheNetherBot

Nov 29, 2020, 08:4211/29/20

11/23/20

https://discord.com/channels/532196192051003443/598994737294213121/779658431263014923

Вкладочка known-bugs, там описано что делать, сам столкнулся с этой проблемой сегодня утром.

P.S

Заходите в дискорд при наличии каких-либо проблем с игрой, если вы не нашли решения своей проблемы - пишите в тех. поддержку

eccehomo

Nov 30, 2020, 22:5311/30/20

09/28/20

к сожалению, не могу нормально войти в дискорд. Во всяком случае не нахожу там нужной вкладки.

не могли бы вы в эту ветку скопировать указания? Заранее благодарен

Angry LadyModerator

Nov 30, 2020, 22:5911/30/20

01/17/19

864

Я приложила ссылку прямо на ветку дискорда. Плюс, в игре существует техническая поддержка - обратиться в нее можно и через сайт:

https://plariumsupport.zendesk.com/hc/ru/articles/115000744629-%D0%A3%D0%BD%D0%B8%D0%B2%D0%B5%D1%80%D1%81%D0%B0%D0%BB%D1%8C%D0%BD%D1%8B%D0%B5-%D1%81%D0%BE%D0%B2%D0%B5%D1%82%D1%8B-%D0%BF%D0%BE-%D0%B7%D0%B0%D0%B3%D1%80%D1%83%D0%B7%D0%BA%D0%B5-%D0%B8%D0%B3%D1%80%D1%8B

GreenKnightCommunity Manager

Dec 9, 2020, 10:2312/09/20

Dec 9, 2020, 12:27(edited)

04/06/20

406

Чат перенесен в раздел "Игровые обсуждения".

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