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[FIX] Game freezing on loading screen and not proceeding to load (PC)

[FIX] Game freezing on loading screen and not proceeding to load (PC)

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minigunner47Moderator
Dec 3, 2020, 08:1212/03/20
12/24/19
71

[FIX] Game freezing on loading screen and not proceeding to load (PC)

At the moment, numbers of users are experiencing issues with Plarium Play client. Namely, game freezes on a loading screen at the very start of it, without even showing the loading bar.


This is the possible solution:

Delete the folder C:\Users\USERNAME\AppData\LocalLow\Plarium\Raid_Shadow Legends 

The folder AppData is hidden by default so make sure to check the option to see hidden files and folders.



If you are affected by the loading issue, please let me know in this thread stating whether this worked for you or not. Thanks

Views
237
Comments
39
Comments
Dec 3, 2020, 13:5312/03/20
08/02/20
4

That actually worked, thank you. 

Dec 3, 2020, 21:5112/03/20
11/21/20
1

Im stuck at "starting services".  Tried the fix.  didn't work for me.  I may try reinstalling but im on super crappy internet so idk.  7Mb/1Mb   :(

Dec 3, 2020, 23:1512/03/20
02/26/20
1

Same here, trying to reinstall the game again

Dec 8, 2020, 22:0812/08/20
01/05/16
3

Sorry didn't work for me

Dec 9, 2020, 01:0512/09/20
03/15/20
1

after this update it was very bad it is not entering the game and when it enters crashes on android and on the pc hopefully they fix it because i play every day and invest in that game 

Dec 10, 2020, 05:3712/10/20
06/07/20
2

Did not work for me. Guess it is time to stop auto pay and quit the game...

Dec 14, 2020, 22:1912/14/20
01/05/16
3

Running Play in compatibility mode for Windows 8 solved the problem for me

Dec 15, 2020, 15:1012/15/20
01/05/16
3

Today I got this message from Zendesk support and the solution worked:

Please follow these steps:
1. Uninstall Plarium Play from your PC/Mac
Note:
If you're a macOS user, you'll also need to clean out the
"/Users/USERNAME/Public/PlariumPlay" folder manually. USERNAME refers to
your macOS user name.
2. Download and install the latest version of the installer here https://plarium.com/en/plarium-play/
3. Open Plarium Play
4. Log in to your account
5. Install the game
6. Delete the files in the flash_wrapper folder: https://i.imgur.com/jWw8Z9H.png (not the folder itself, but all the files in it)
7. Launch the game in Plarium PlayThis should help! Please let me know the result.

Vadym 

Dec 28, 2020, 20:0612/28/20
04/04/20
3

i try to log on and it keeps telling me Application folder:

C:/Users/user-hp/AppData/Local/Plarium/PlariumPlay/StandAloneApps/raid/228

There should be 'Raid_Data'

folder next to the executable

Dec 28, 2020, 22:2512/28/20
04/04/20
3

i have Uninstall Plarium Play  reinstall it still not let me on

Dec 29, 2020, 07:2012/29/20
04/04/20
3

i've tried everthing that it has said on the comments but nothing is working it still keeps saying Application folder:

C:/Users/user-hp/AppData/Local/Plarium/PlariumPlay/StandAloneApps/raid/228

There should be 'Raid_Data'

folder next to the executable  i can still play the other games 

Jan 3, 2021, 11:2401/03/21
06/23/19
8

not work

Jan 3, 2021, 11:3601/03/21
06/23/19
8

delete ,reinstal  and not working ,stucks to authenticating

Jan 3, 2021, 11:3901/03/21
09/08/20
11

no dice . I deleted the folder and started the plarium client again. launched the game and it took for ever. but came back with the re-login screen . Authenticating takes for ever so I guess something wrong with the ldap query ?

Jan 3, 2021, 11:4501/03/21
07/31/20
1

didn't work for me 

Jan 3, 2021, 11:4801/03/21
04/15/20
2

SAME HERE STUCK BY AUTHENTICATING.

Jan 3, 2021, 11:5001/03/21
09/02/20
2

no way to login. Please fix it !!

Jan 3, 2021, 11:5701/03/21
Jan 3, 2021, 11:59(edited)
03/19/20
3

Nice Tip to delete the Game. Nothing Helps since 2 Hours. New Year new bugs ? To earn Money you should fix it Remembers me to the y2k Bug. Panic for 1999 to 2000 change, but now 2021 8-))


Jan 3, 2021, 12:0001/03/21
04/15/20
2

It didn't work for me.

Jan 3, 2021, 12:0101/03/21
12/29/20
1

not work