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Unable to Sign In - Planarium Play

Unable to Sign In - Planarium Play

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Feb 22, 2020, 07:1602/22/20
02/20/20
0

Unable to Sign In - Planarium Play

I've been attempting to use Planarium Play to play Raid, as a second account for about 4 days now, every day I've uninstalled and reinstalled the entire client, I'm on an HP Envy Laptop connected to WiFi. Every single time I've received this error.


CONNECTION ERROR

Server Connection Failed

Check your internet connection and try again. If you continue to experience this error, please restart the game. 

With the option to relog, or get support (which was absolutely 0 help)

SignInCmd [ CmdException "t" ; SignIn "e" . 19278 "h" Response "s" Executing "a". False ]

[ WebException "w":ReceiveFailure ]

[ IOException ]

[ v1.13.0 um4255947 | 0 s03 22-2-20 7:11:11 UTC (device) ]


Does anybody have any idea what any of this means, or how to fix it? Raid works great on my iPhone 6s on the same WiFi network. 

Views
793
Comments
7
Comments
Feb 22, 2020, 17:1402/22/20
02/22/20
1

I'm having the same issue.


Feb 23, 2020, 00:0002/23/20
11/11/19
1
Same issue here
Feb 23, 2020, 09:2302/23/20
12/20/19
2

same issue. experiencing it on my PC(s) when i login throgh plarium play. used to experience it when I tried to enter the arena. i have submitted a ticket. they told me to delete the game content and re-install. now i have it when i load the game. no response and no solution. i think i will have 30 multibattles while i watch my poor phone battery slowly die. 



Feb 24, 2020, 15:1802/24/20
02/24/20
3
I have the exact same issue on my Iphone after linking the plarium ID.. Please fix this ! I'm a new player spend some money and this is not what I expect... 
Feb 24, 2020, 15:2002/24/20
04/12/19
2
Same issue for me just started today on mobile. How do I fix this!?! Can’t log in the game from anywhere 
Apr 7, 2020, 12:1104/07/20
03/29/20
2

Same here.  Was fine until this past Monday.  Having issues on my android when on WiFi and cell data.  


May 22, 2023, 09:1805/22/23
12/16/21
1

Same issue here. Was fine till 2 days ago now I can't play with any connection or any devic

i

e.