If I can't get on soon I'm going to lose my primal Shard I can't collect in the path event and stuff in the spider termemt it's very frustrating
are you having the issue on mobile, or just plarium play on your computer?
if it's just plarium play on your computer, are you able to try a different wifi connection, or try a VPN?
Here's a list of common fixes for the problem you're (likely) dealing with. Hopefully this works out for you. :)