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Can’t log on

Can’t log on

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Oct 19, 2023, 15:2410/19/23
03/19/20
384

Can’t log on

Is there an issue with the app I haven't been able to log in since 7 am this morning 

Views
17
Comments
7
Comments
dthorne04Moderator
Oct 19, 2023, 18:0310/19/23
12/30/20
5080

moved to loading issues

Could you describe your issue a little more, maybe with a screenshot? 

Oct 19, 2023, 19:0910/19/23
03/19/20
384

Yeah it keeps saying it's my internet connection but I link to everything and get in here just fine 

Oct 19, 2023, 19:1010/19/23
03/19/20
384

I can't get support to load either 

i


Oct 19, 2023, 20:0910/19/23
03/19/20
384

If I can't get on soon I'm going to lose my primal Shard I can't collect in the path event and stuff in the spider termemt it's very frustrating 

dthorne04Moderator
Oct 19, 2023, 22:3410/19/23
12/30/20
5080
frankieray2102

If I can't get on soon I'm going to lose my primal Shard I can't collect in the path event and stuff in the spider termemt it's very frustrating 

are you having the issue on mobile, or just plarium play on your computer?

if it's just plarium play on your computer, are you able to try a different wifi connection, or try a VPN?


i

Here's a list of common fixes for the problem you're (likely) dealing with. Hopefully this works out for you. :)

Oct 20, 2023, 00:1310/20/23
03/19/20
384

on my phone it finally started working again thank god 

dthorne04Moderator
Oct 21, 2023, 03:0310/21/23
12/30/20
5080
frankieray2102

on my phone it finally started working again thank god 

Glad to hear, hopefully everything is working fine for you on Plarium Play now, too.