Exactly the same here, except it was my main acccount. I have spent hundreds and hundreds of dollars building it up.. and now they have taken it away... WTF could they be investigating. I'm no hacker.. THey need to go investigate some of those content creators. 

i

Yep, that'ts the error message I'm seeing. Not sure what it would be for. I don't spam, I don't talk to anyone so I didn't say something innapropriate, I didn't try buying or selling my account or anything. I'm a bit upset about it because I did put a lot of time into gettng that account to where it is today. If they don't get this resolved I'm done with this game and anything that this company puts out until the end of time. 

I received the same ban reason this morning on my main. By any chance did you guys receive a takeover from a certain content creator?

I sent support a ticket about 12 hours ago, nothing but an automated reply. Even if they unban me, after the mess with CvC I'm very hesitant to support Plarium again in the future. 

No I didn't  have  anyone  do  any  sort  of  take over  or  anything.  I  was  leveling  up  champs  on  my  alt,  the  servers  went  down,  when  they  came  back  up   I tried  to  get  on  my  alt  account  and  it  said  I  was  banned.  I'm  really  getting  irritated,  and I am  having  a  hard  time  finding  a  reason  to  keep  this  game.  If  they're  going  to  ban  a  player,  give  no  reason  other  than  "Investigation.  Contact  Support",  then  their  support  doesnt  help,  why  should  I  support   this  company anymore?  

WOW , SOMETHING NEEDS TO BE FIXED!  I 'M VERY UPSET THIS IS HOW 2YRS OF PLAYING AND SPENDING ON THIS GAME ENDS UP.  CONTACTED SUPPORT ASAP TO BE AUTO EMAILED NOTHING HELPFUL

ANYONE GET A RESOLUTION PLEASE SHARE IT,  THANKS!

MINE ALSO! 

Did you or anyone else on here receive some sort of notice that some suspicious login activity was detected? I am wondering if my account wasn't hacked. At one time I logged in thinking I had a few sacred shards and when I got in they were all gone, and I noticed I had Stag Knight and I don't remember pulling him. He's not the kind of champ you forget pulling, but I thought maybe I did pull him and I did forget pulling him. But anyway I did have a message about some sort of unusual activity so I am wondering if this is related to that in some way.  The message was on the "Newsfeed" section on the Plarium Play thing. 

yes , i got a 'spicious login activity was detected ' after i got a new phone.  Opened a support due to not being able to log on but it logged on the next day, so figured was good.  Maybe this is what triggered the ban but now it is a ghost town,,,where is customer support???  my  2 yrs of play, and money invested seems wasted, sucky issue for anyone to have.

I have received 1 message back from customer support so far. That was at like 5 or 6:30 this morning and it asked for my account knickname or id number thing so they could find it. It's really irritating. It's like they really just don't care. A content creator gets banned and they have specialists on standby waiting to speak to them. We get banned innapropriatley for no reason what so ever and it's crickets from these folks. And they say government workers are bad at customer servie. Well I work a government job and if I were this bad I'd lose my job. 

i

Same here found out after cvc when I went to collect my artifacts and rewards.  Wouldn't let me login.  I'm a free to play player that was at level 50+( you know that means many hours of play) .  Reading comments and im baffled at the lack of support you guys are recieveing.

Still no reply on my end. Anyone had luck yet?

It happened to my main account right after the clan boss wasnt reset and I hit him. 20 minutes later my account was banned. NICE.....

The investigation is usually becuase your account was logged into again from an unusual location. Support had a national holiday, please expect to start hearing back from them on Monday. I know that's a bit to wait, but at least your account is locked down and whoever hacked it cannot get in.

Also, I just moderate, so unfortunately I cannot speed the support process up. If I could, I would for you. 

Thank you 

I got a support rep working my issue

Any progress? It's been 3 days now since they escalated my support ticket to "second-line support" and I've heard nothing further. Been locked out for 9 days now...

I've had the same issue. Banned for no reason since the 14th. I can still get into my f2p, but the one I've spent hundreds of dollars on and WAS going to spend some more? well apparrently Plarium only wants superwhales and doesn't give one wit about the rest of us.

I don't even know what "second-line support" is, I mean, I understand in context, but I've heard nothing from or about it.

I've been trying to get some sort of response, but nothing yet, {it's been almost 15 days}. I've spent a lot of time and effort to get as far as I have, and will be very unhappy if I need to start over again, ( won't be doing that, I'm sure I can find a better game to spend my time and money on,,,,

I'm going to close this thread, anyone who has lost their account or have been banned and told to contact support please follow this link. 

https://plarium.com/forum/en/raid-shadow-legends/680_account-issues/597574_lost-your-account--hacked--working-with-support--do-not-share-ticket-info-on-the-forums/