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 [3254528] - Account Hacked

[3254528] - Account Hacked

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Aug 27, 2021, 17:4908/27/21
08/26/21
1

[3254528] - Account Hacked

Hello there. I need your assistance please. Yesterday my account was hacked. I was literally playing when I got kicked out. When I tried to get in again, I found a mess (shards opened, gold spent, etc etc).

Right now, I can not even get into my account, and Im terrible sad. Im talking of an account I had for around 3 years (almost from the very beggining).

I know as you all say, is people's responsibility to keep the security of accounts. In my case I did nothing. Didn't share any personal data, etc etc (zero).

I'm frustrated and willing to give you any proof showing I'm the legit owner of my account, I don't want anything back, I just want my account back :(


Please help!

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Aug 27, 2021, 17:5108/27/21
08/26/21
1

In addition, I got this yesterday:


Player Support Team (Plarium Support Center | Mobile Games)

Aug 26, 2021, 22:57 GMT+3


Hello! Dear user! 

We have detected suspicious activity on your account! 

Write to us, did you personally make the last changes?

 

Kenneth
Player Support Team 


The frustrating part is that no one seemed to be willing to help me, even though I've stated it was not me!

Sep 4, 2021, 20:1609/04/21
08/21/21
1
Fran Caballe

In addition, I got this yesterday:


Player Support Team (Plarium Support Center | Mobile Games)

Aug 26, 2021, 22:57 GMT+3


Hello! Dear user! 

We have detected suspicious activity on your account! 

Write to us, did you personally make the last changes?

 

Kenneth
Player Support Team 


The frustrating part is that no one seemed to be willing to help me, even though I've stated it was not me!

Go and contact second line [email protected] 

harleQuinnModerator
Sep 6, 2021, 19:0309/06/21
02/24/19
702
Fran Caballe

In addition, I got this yesterday:


Player Support Team (Plarium Support Center | Mobile Games)

Aug 26, 2021, 22:57 GMT+3


Hello! Dear user! 

We have detected suspicious activity on your account! 

Write to us, did you personally make the last changes?

 

Kenneth
Player Support Team 


The frustrating part is that no one seemed to be willing to help me, even though I've stated it was not me!

This is a scam email sent to you by the hackers who are in your account, in an effort to prevent you from recovering it. Please open an actual support ticket through this link.

https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492