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Chat Room Ban?

Chat Room Ban?

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Jul 12, 2019, 17:2207/12/19
06/13/19
0

Chat Room Ban?

Apparently i am banned in the Global chat as well as Clan chat. I read through the rules and terms and am in no way in violation of them. I am active player who has spent $$$ on this game. I use my clan chat to help other clan members in progressing. I use Global chat room to recruit clan members. I do not curse solicit and or disrespect anyone. This is now the second issue i have had with this game where I have not gotten a response from an admin. Again I have spent $$ on this game, customer service should be a priority.
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5k
Comments
119
Comments
Jul 30, 2019, 14:2807/30/19
05/30/19
2

Same problem here,


I searched for new members for my clan and got chat banned. Can you at least fix the problem so I can talk to my clan. The support of Plarium is very weak to solve the tickets. Its my third one now

If I cant talk anymore this is game over for me.
Aug 2, 2019, 10:4308/02/19
06/22/19
28
I have had the same issue...what’s going on?
Aug 10, 2019, 17:0808/10/19
03/08/19
5
Probably some auto-bot that goes against bot spammers xDD... But it also bans people from chat that are recruiting for guilds
Aug 12, 2019, 10:1208/12/19
07/22/19
3
I have been banned from clan chat for  no reason.  Need to fix the problem so I can talk to my clan.  Check clan chat log and you see I have done nothing wrong. I only talk in clan chat. 
Aug 12, 2019, 10:2308/12/19
07/24/19
78

DWAG502,

The ban should only be for a few days. There are many reasons this could have happened.

They're working on making it better.

Thanks for your understanding,

AgentFox

Aug 12, 2019, 14:5708/12/19
07/22/19
3
I Am being Penalize for something I didn’t  do!!  I am clan leader and can’t even talk to my team. Now it will  be the 15 th before I can use chat. Wow  thank for not helping!!!
Aug 13, 2019, 15:2308/13/19
04/19/19
1

I have the same Problem. Have talking with one of my Clan Members for about an Hour, then i was banned until 15. for no reason at all. You could ask my Clan friends they say the same. Banned for 4 days for nothing makes me really angry about the game, just stupid, so long no chance to write in Clan Chat. And ingame Support no reaction at all. 

And sry for my Bad English
Oct 26, 2019, 15:1610/26/19
09/15/19
1
Apparently this is an ongoing problem, who or what enacts these bans? I was in the middle of a conversation with a few other players and I got banned without warning or notification of reason for the ban. I always try to be respectful of other players, answering questions that are within my knowledge as accurately and effectively as possible. I have had the unfortunate experience of the need to deal with individuals with disagreeable attitudes and dispositions, and even then I have done my best to remain civilized even having logged out of the game to end the situation instead of further escalation.  I can't imagine what I might have done to warrant a ban
Nov 11, 2019, 23:2611/11/19
11/10/17
17
Looks to me like you have a major problem that you're doing nothing to fix. I have tried several steps to comunicat with the game and the company and ran into automated systems every time.  Its starting to become apparent that you don't care and will allow the same  mistake continue.  
Nov 11, 2019, 23:3211/11/19
11/10/17
17
The first clan leader to bring this problem to your attention did so in July.  It is now November and i am having the same problem.  Please do something to fix the problem. 5 months to fix something means you're not trying. 
Nov 12, 2019, 04:0911/12/19
02/15/19
2726

Aggie101 said:


The first clan leader to bring this problem to your attention did so in July.  It is now November and i am having the same problem.  Please do something to fix the problem. 5 months to fix something means you're not trying. 

Hi

Could you describe me your issue? Our devs are workn on improving this automation system. 

Thank you
Nov 14, 2019, 18:1211/14/19
11/10/17
17
So you say but today is November 14 and nothing has changed.  It happened to me for the same reason by the very same system.  You wanted to improve players experience in chat but now its doing the opposite. Stop the bot now if you care.  
Nov 14, 2019, 18:1911/14/19
11/10/17
17
Sezzy is the best . Great advice and the best and only route to a solution i ever found.  Thank you for fixing my chat not giving up.  You rock. 
Nov 17, 2019, 02:4011/17/19
11/03/19
1
This just happened to me, at this moment. My clan is fairly new and I fear my members will leave if i cannot communicate with them. I primarily use chat to help answer questions, and that is all. I am concerned about how far this thread dates back and that players are still experiencing these issues.
Nov 17, 2019, 07:0311/17/19
02/15/19
2726

hennessy924 said:


This just happened to me, at this moment. My clan is fairly new and I fear my members will leave if i cannot communicate with them. I primarily use chat to help answer questions, and that is all. I am concerned about how far this thread dates back and that players are still experiencing these issues.

Hi

Please post here your in game ban screen than pm me for lift your ban. Sorry for an inconvenience its autoban. 

Thank you

Nov 17, 2019, 17:4411/17/19
03/25/19
6
Unbelievable! I came here because I thought that maybe I was the only one having this issue just to find out that its an ongoing issue. As a player who doesn't violate Community standards, cause any drama or hostilities at all, and a player that has spent nearly $1,000 on this game, this is totally unacceptable. I'm a leader and helper in my clan and is it a necessity for me to be able to help my clan. They can't even give you what was the violation that brought on the ban. If I already hadn't invested so much money I would uninstall this game immediately. This is unbelievable and unacceptable! 
Nov 17, 2019, 19:4411/17/19
02/15/19
2726

salp551985 said:


Unbelievable! I came here because I thought that maybe I was the only one having this issue just to find out that its an ongoing issue. As a player who doesn't violate Community standards, cause any drama or hostilities at all, and a player that has spent nearly $1,000 on this game, this is totally unacceptable. I'm a leader and helper in my clan and is it a necessity for me to be able to help my clan. They can't even give you what was the violation that brought on the ban. If I already hadn't invested so much money I would uninstall this game immediately. This is unbelievable and unacceptable! 

Hi 

Please send me your ban screen via discord. Sorry for the inconvenience. 
Nov 19, 2019, 05:0411/19/19
11/10/17
17
Ban the bot causing the problem.  What's the definition of insanity?
Nov 19, 2019, 20:0211/19/19
11/06/19
2

I have the same problem. Banned right now for no reason. I don't make problems for anyone, I respect anyone, and I need to speak in global chat to continue my progress. I'm new, and if I don't have the chat, this will be hard to me, and I don't do anything wrong. 


I don't going to spend more money if Im going to have problems like this for nothing. 
Nov 20, 2019, 01:0011/20/19
05/13/19
1009
blackut3 said:

I have the same problem. Banned right now for no reason. I don't make problems for anyone, I respect anyone, and I need to speak in global chat to continue my progress. I'm new, and if I don't have the chat, this will be hard to me, and I don't do anything wrong. 


I don't going to spend more money if Im going to have problems like this for nothing. 
Hello, Please send me your in game ID and a link to this post in PM, i will see what i can find out.
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