Making sure your account is protected
Recently a lot of players are complaining about their accounts being "stolen" and "hacked".
While it is possible in theory that Plarium database gets breached and intruder gets login credentials for mass amount of accounts, it is very unlikely and usually security breach is caused by lack of measures by players themselves.
Thus, it is Plarium policy that all users are responsible for their own account security. What that means is that:
While support will gladly try to help you recover if you provide proof that culprit has your account and you re denied access (either by providing payment receits for purchases done on account, or giving some info that only the original user would know, like what was your first legendary champion and when did you get him), there will not be "rerolls' for the account nor compensation for damage that intruder has done on account. As stated above, it is your responsibility to make sure your account is safe and support is not authorised to remedy the damage that was caused by intruder.
So... What can you do to improve your account security?
1. Make sure you use strong password and unique password (not shared password with other accounts and definitely not shared with email address that you used to create Plarium account)
2. Never share your password with anyone! Support, moderators, Community Managers, CEO of Plarium, whoever it is... do not share your password (or email) for any reason. If you are having account issues of any sort, support will handle it using exclusively your User Identification (UID) which you can find in the game settings.
3. Make sure you dont use shared devices (internet caffes or other people PC/phone), but if you really must, then always remember to not save the credentials on that device and log off after use.
4. And finally, setup TFA (Two-Factor Authentication). Having this feature on will make it very difficult for intruder to overtake your account, as not only he needs your Plarium credentials, but he will need access to your email or google authenticator service too. (If you are using email as TFA, its best to use different email address than the one you used to create Plarium account)
Abide by these guidelines, and you shouldnt have any issues with account being stolen ever. Of course there other things to take into account, like not downloading untrusted apps which could contain malware or spyware, but that is common knowledge I hope and we re strictly talking about security of your Raid account.
Stay safe and have fun!