Double Charged for shard pack. Support not responding.
Last weekend durring the 2x void event, I bought two fo the 99$ void packs.
When I was checking my transactions, I noticed that durring this very short time, I was charged three times for the 99$ shard pack; the third charge doesn't show on my plarium account and I dd not get anything for it.
When I messaged support about this, they finally said that the other charge was linked to gems and that they could remove $100 worth of gems on my account and give me something else. When I explained that I didn't get anything for, nor did I authorize, it doesn't even show on my plarium account, the third charge that was a duplicate, they haven't responded.
I think their system glitched and I got charged for something someone else got, or they are just price gouging me because they know, I know - if you dispute unatherized payments, you get banned.
I want to dispute the charge that isn't on my raid account, with PayPal, but I can't because I know they will ban me for it, even though I didn't get anything for or authorize it.
Anyone else experienced this? Is it a common problem?