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Purchased ingame Item and didn't receive my package

Purchased ingame Item and didn't receive my package

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Nov 30, 2020, 16:0111/30/20
10/08/19
2

Purchased ingame Item and didn't receive my package

I purchased a package for £23.99 and didn't recieve my package, I can send screenshot as proof, would you be able to fix my issue please

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Nov 30, 2020, 16:1411/30/20
10/08/19
2

My ingame name is Zaxose, I've also sent an email to you guys with a screenshot addressing the problem, I want to open my package during this 10x event, so its going to upset me if I can't open the package today during the 10x event :(.

Nov 30, 2020, 16:1511/30/20
10/08/19
2

Eitherway, I'll just be happy if you can resolve this for me and get the package back to me <3