Raid Silver pass purchased and not activated

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Raid Silver pass purchased and not activated

Jun 16, 2020, 19:0806/16/20

06/14/19

Raid Silver pass purchased and not activated

Been trying for days to get some sort of answer/help from support in regards to my Raid Card subscritpion, have bought it last week, has been charged to my card aswell as it shows active on my apple store (Untill July 11th)... tried many tickets to support and always get a great dumb answer (copy and pasted type) saying that I should restore in-game, which offcourse I did and game says that no payment could be found or need update on my payment information.. (Which is bs too, as I've purchased more itens after the raid card subcription over the last days with the sacred event..)

In any case, just need someonone from customer support, to start looking at things seriously instead of copying and pasting silly replies.

Comments

Sezzy

Jun 17, 2020, 06:3906/17/20

02/15/19

2726

Your ticket is still open?

FeHoly

Jun 17, 2020, 13:1806/17/20

06/14/19

yep, still nothing

Sezzy

Jun 18, 2020, 06:2406/18/20

02/15/19

2726

felipeiannotti said:

yep, still nothing

Pls try to reply there if is still open today.

FeHoly

Jun 19, 2020, 15:2106/19/20

06/14/19

I'm done waiting, will just ask for refund on applestore, this unaceptable..

Keep getting vague and pointless asnwer from game support like: Try to restore it in-game... it should be fixed by now and etc... sent many tickets in-game and on plarium website, sent proof of payment as well as pictures from the error I keep getting, like Failed to restore Raid card... please contact our support team (guess what, they don't help at all).

Anti

Jul 2, 2020, 04:3307/02/20

06/06/20

I'm having the same damn problem... you guys took my money on the 26th of last month... a sub i've had for nearly a year! for the past week I've had no extra xp or silver or multi battles and I PAID FOR THEM! I want what I paid for and Compensation for YOUR failure to provide the services I PAID FOR! Short of that, Give me my damn money back so I can try this Dragon Champions that all the content creators are talking about... maybe they might appreciate my patronage?

matrapoza

Jul 6, 2020, 02:0407/06/20

05/22/19

I also have the same issue. Really frustrating. No help from customer service so far.

Dinsdale

Jul 30, 2020, 07:3907/30/20

05/31/17

Im having same problem, for second month :(

Cole

Aug 13, 2020, 14:2208/13/20

05/13/19

I am also having this problem. I have paid but have no raid pass. This is the second month in a row this has happened.

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You cannot post comments.","title":"Raid Silver pass purchased and not activated","authorRole":"","contentDraftJs":"","contentHtml":"<p>Been trying for days to get some sort of answer/help from support in regards to my Raid Card subscritpion, have bought it last week, has been charged to my card aswell as it shows active on my apple store (Untill July 11th)... tried many tickets to support and always get a great dumb answer (copy and pasted type) saying that I should restore in-game, which offcourse I did and game says that no payment could be found or need update on my payment information.. (Which is bs too, as I've purchased more itens after the raid card subcription over the last days with the sacred event..)</p><br>In any case, just need someonone from customer support, to start looking at things seriously instead of copying and pasting silly 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open? ","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1592375962720","editedDate":"0","id":"791553","entityId":"199435","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"791553","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9276837/","commentUrl":"/forum/en/comment/topic_791626/"},"strings":{"userRole":"","userId":"9276837","contentDraftJs":"","contentHtml":"yep, still nothing","userRegistered":"1560542336220","userCommentsCount":"4","userName":"FeHoly","createdDate":"1592399914333","editedDate":"0","id":"791626","entityId":"199435","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"791626","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_791794/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<div class=\"user-name\">felipeiannotti said:</div><br><blockquote>yep, still nothing</blockquote>Pls try to reply there if is still open today.","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1592461476727","editedDate":"0","id":"791794","entityId":"199435","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"791794","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9276837/","commentUrl":"/forum/en/comment/topic_792106/"},"strings":{"userRole":"","userId":"9276837","contentDraftJs":"","contentHtml":"<p>I'm done waiting, will just ask for refund on applestore, this unaceptable..</p><p>Keep getting vague and pointless asnwer from game support like: Try to restore it in-game... it should be fixed by now and etc...  sent many tickets in-game and on plarium website, sent proof of payment as well as pictures from the error I keep getting, like Failed to restore Raid card... please contact our support team (guess what, they don't help at all).</p><br><p><br></p><br><br>","userRegistered":"1560542336220","userCommentsCount":"4","userName":"FeHoly","createdDate":"1592580093433","editedDate":"0","id":"792106","entityId":"199435","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"792106","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9528016/","commentUrl":"/forum/en/comment/topic_795004/"},"strings":{"userRole":"","userId":"9528016","contentDraftJs":"","contentHtml":"I'm having the same damn problem... you guys took my money on the 26th of last month... a sub i've had for nearly a year!  for the past week I've had no extra xp or silver or multi battles and I PAID FOR THEM!  I want what I paid for and Compensation for YOUR failure to provide the services I PAID FOR!  Short of that, Give me my damn money back so I can try this Dragon Champions that all the content creators are talking about... maybe they might appreciate my patronage? ","userRegistered":"1591486614993","userCommentsCount":"2","userName":"Anti","createdDate":"1593664436777","editedDate":"0","id":"795004","entityId":"199435","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"795004","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8426383/","commentUrl":"/forum/en/comment/topic_795722/"},"strings":{"userRole":"","userId":"8426383","contentDraftJs":"","contentHtml":"I also have the same issue. Really frustrating.  No help from customer service so far.","userRegistered":"1558501468467","userCommentsCount":"3","userName":"matrapoza","createdDate":"1594001099760","editedDate":"0","id":"795722","entityId":"199435","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/4.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"795722","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/4778317/","commentUrl":"/forum/en/comment/topic_800409/"},"strings":{"userRole":"","userId":"4778317","contentDraftJs":"","contentHtml":"Im having same problem, for second month :(","userRegistered":"1496244657723","userCommentsCount":"2","userName":"Dinsdale","createdDate":"1596094752297","editedDate":"0","id":"800409","entityId":"199435","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"800409","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8184157/","commentUrl":"/forum/en/comment/topic_803112/"},"strings":{"userRole":"","userId":"8184157","contentDraftJs":"","contentHtml":"I am also having this problem. I have paid but have no raid pass. This is the second month in a row this has happened. ","userRegistered":"1557760170263","userCommentsCount":"1","userName":"Cole","createdDate":"1597328546740","editedDate":"0","id":"803112","entityId":"199435","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/790.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"803112","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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open? ","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1592375962720","editedDate":"0","id":"791553","entityId":"199435","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"791553","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9276837/","commentUrl":"/forum/en/comment/topic_791626/"},"strings":{"userRole":"","userId":"9276837","contentDraftJs":"","contentHtml":"yep, still nothing","userRegistered":"1560542336220","userCommentsCount":"4","userName":"FeHoly","createdDate":"1592399914333","editedDate":"0","id":"791626","entityId":"199435","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"791626","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_791794/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<div class=\"user-name\">felipeiannotti said:</div><br><blockquote>yep, still nothing</blockquote>Pls try to reply there if is still open today.","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1592461476727","editedDate":"0","id":"791794","entityId":"199435","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"791794","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9276837/","commentUrl":"/forum/en/comment/topic_792106/"},"strings":{"userRole":"","userId":"9276837","contentDraftJs":"","contentHtml":"<p>I'm done waiting, will just ask for refund on applestore, this unaceptable..</p><p>Keep getting vague and pointless asnwer from game support like: Try to restore it in-game... it should be fixed by now and etc...  sent many tickets in-game and on plarium website, sent proof of payment as well as pictures from the error I keep getting, like Failed to restore Raid card... please contact our support team (guess what, they don't help at all).</p><br><p><br></p><br><br>","userRegistered":"1560542336220","userCommentsCount":"4","userName":"FeHoly","createdDate":"1592580093433","editedDate":"0","id":"792106","entityId":"199435","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"792106","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9528016/","commentUrl":"/forum/en/comment/topic_795004/"},"strings":{"userRole":"","userId":"9528016","contentDraftJs":"","contentHtml":"I'm having the same damn problem... you guys took my money on the 26th of last month... a sub i've had for nearly a year!  for the past week I've had no extra xp or silver or multi battles and I PAID FOR THEM!  I want what I paid for and Compensation for YOUR failure to provide the services I PAID FOR!  Short of that, Give me my damn money back so I can try this Dragon Champions that all the content creators are talking about... maybe they might appreciate my patronage? ","userRegistered":"1591486614993","userCommentsCount":"2","userName":"Anti","createdDate":"1593664436777","editedDate":"0","id":"795004","entityId":"199435","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"795004","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8426383/","commentUrl":"/forum/en/comment/topic_795722/"},"strings":{"userRole":"","userId":"8426383","contentDraftJs":"","contentHtml":"I also have the same issue. Really frustrating.  No help from customer service so far.","userRegistered":"1558501468467","userCommentsCount":"3","userName":"matrapoza","createdDate":"1594001099760","editedDate":"0","id":"795722","entityId":"199435","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/4.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"795722","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/4778317/","commentUrl":"/forum/en/comment/topic_800409/"},"strings":{"userRole":"","userId":"4778317","contentDraftJs":"","contentHtml":"Im having same problem, for second month :(","userRegistered":"1496244657723","userCommentsCount":"2","userName":"Dinsdale","createdDate":"1596094752297","editedDate":"0","id":"800409","entityId":"199435","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"800409","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8184157/","commentUrl":"/forum/en/comment/topic_803112/"},"strings":{"userRole":"","userId":"8184157","contentDraftJs":"","contentHtml":"I am also having this problem. I have paid but have no raid pass. This is the second month in a row this has happened. ","userRegistered":"1557760170263","userCommentsCount":"1","userName":"Cole","createdDate":"1597328546740","editedDate":"0","id":"803112","entityId":"199435","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/790.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"803112","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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