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I did not receive my purchased item.

I did not receive my purchased item.

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Mar 31, 2020, 16:1903/31/20
03/31/20
0

I did not receive my purchased item.

Player ID um46601713 | 45625374. I purchased the Rank 5 Chicken Pack but did not receive it.  I checked my bank acct and the payment went through.  When I made the purchase it said there was an error.  Please help either give a refund or send the pack.  Thanks
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382
Comments
13
Comments
Apr 1, 2020, 02:5004/01/20
05/13/19
1009
Dirty Hairy said:

Player ID um46601713 | 45625374. I purchased the Rank 5 Chicken Pack but did not receive it.  I checked my bank acct and the payment went through.  When I made the purchase it said there was an error.  Please help either give a refund or send the pack.  Thanks
PM me your in game id
Apr 1, 2020, 14:0704/01/20
03/05/20
1

I also didnt recive my pack of gems i bought. So i made 2 purchases for first one i recived my pack of gems and second i havent it said transaction could not be made cause of connection error but i was charged an didnt recive my gems. Please resolve this. Player id um39389070 | 38671384

Apr 2, 2020, 01:3904/02/20
05/13/19
1009
Dirty Hairy said:

Player ID um46601713 | 45625374. I purchased the Rank 5 Chicken Pack but did not receive it.  I checked my bank acct and the payment went through.  When I made the purchase it said there was an error.  Please help either give a refund or send the pack.  Thanks
Please create a ticket
Apr 2, 2020, 01:4204/02/20
05/13/19
1009
mqristina said:

I also didnt recive my pack of gems i bought. So i made 2 purchases for first one i recived my pack of gems and second i havent it said transaction could not be made cause of connection error but i was charged an didnt recive my gems. Please resolve this. Player id um39389070 | 38671384

Send me a pm with your in game id, i will reply once i hear back from them
Apr 3, 2020, 13:2004/03/20
12/16/19
2
I posted what you asked for can you not see it?
Apr 4, 2020, 08:0304/04/20
04/01/20
2

I commented under the gem section a few days ago, but no one replied. I paid $9.99 for the 2100 gems over a month. I’m not getting any daily gems. I checked the daily progress area. Regretting making a purchase. Please respond. Thanks

Apr 5, 2020, 14:1504/05/20
Apr 5, 2020, 14:49(edited)
04/05/20
2

Bought a $70 legendary tomes and 15 void shard packs and was charged 2x and recieved nothing. I want charges dropped and I'm done buying anything from you guys again. This having to go through forum for support is nonsense. Called bank waiting call back. I'm not going to wait around for you to do something

Got off phone with bank , charges are being reversed. I still will not purchase anything due to the fact that that I have to run the maze of the forum to try to contact someone. If you don't care about customer service , I won't buy anything again. I suggest FIX TECH SUPPORT. Stop being lazy. 

Oct 8, 2020, 17:5610/08/20
06/08/20
1
I purchase shareds with gems but not enter in my account 
Oct 9, 2020, 10:1910/09/20
08/03/19
1

Hello! ID; um17033544 | 16783089

Username: Flaggendorf

I bought 4/5 bonus offer packs. I where supposed to buy two, but got a connection issue, so I bought 2 more. I wanna keep them, but after almost 2hours I still havemt recived my last 3 packs. Can I get these items or my money back?

Oct 10, 2020, 13:4410/10/20
10/12/19
4

Hi i buyd yesterday a package with kristalls for 32€ and i didnt get it. i wait now 1 day and nothing. please help me user id is um24160675 | 23749259 name is RagingBeast88 thx


Oct 12, 2020, 12:0410/12/20
05/04/20
7
This is the second time. I purchased a pack on 11-11-20 . The payment posted on my bank account but I have not received any thing .