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Purchased Gold Battle Pass - but it didn't activate

Purchased Gold Battle Pass - but it didn't activate

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Feb 12, 2020, 16:0602/12/20
01/16/20
0

Purchased Gold Battle Pass - but it didn't activate

Title says it all - the payment was successful yet I received an error and it did not activate the battle pass for me.


I'm not sure how to file a support ticket. 
Views
911
Comments
19
Comments
Feb 12, 2020, 16:1902/12/20
01/09/20
1
Same
Feb 12, 2020, 17:1402/12/20
09/16/19
8
same
Feb 12, 2020, 19:3102/12/20
10/10/19
1

Same, my Player id: um23807860 | 23404129

Feb 12, 2020, 19:3602/12/20
Feb 12, 2020, 19:44(edited)
12/25/18
3

ERROR BATTLE PASS GOLD PLUS!

WTF! Plarium!
I Pay You My Money for Gold Battle Pass Plus - and what? Not activate! 
Where are my bonuses? I demand to correct the error and give me compensation!

ID User: um154367 | 153432

Feb 12, 2020, 20:2902/12/20
02/12/20
2
When my game updated it has charged me for the gold pass extra @ £38.99 didn't purchase this. The money has come out of my paypal account and showing on my bank statement. I have not received the pass either what the hell is going on !!!!!! Wouldn't be to bad if i had received this pass but nothing help me sort this 
Feb 12, 2020, 23:0002/12/20
04/23/19
23

same thing happened to me, purchased the 40$ pass 4 hours ago and I got nothing, I recived e-mail that I was charged

um2111330 | 2068324

Feb 13, 2020, 05:5302/13/20
08/04/19
10

I bought the gold pass then got temp banned.... Be happy you can still play. fking bs.


Feb 13, 2020, 10:1902/13/20
04/21/19
3
Ditto payed for goldpass and no show of it bank says i payd  so hope we all get response back about it
Feb 13, 2020, 19:1502/13/20
04/23/19
23
can we get any replay about this?
Feb 14, 2020, 03:3402/14/20
05/17/19
4

um2359839 | 2312387


Same boat and zero in the forums from Plarium.  I can't file a support ticket through the app as it won't load (Probably because everyone is inundating them with tickets due to the massive fail). 


I'm sure the all important overall app rating is bound to decline over this.  



Feb 14, 2020, 06:5602/14/20
02/15/19
2726

CoolioToolio said:


um2359839 | 2312387


Same boat and zero in the forums from Plarium.  I can't file a support ticket through the app as it won't load (Probably because everyone is inundating them with tickets due to the massive fail). 


I'm sure the all important overall app rating is bound to decline over this.  



Hi

Use this email : raid.support@plarium.com
Feb 15, 2020, 07:2702/15/20
10/09/19
16
Purchased 2nd gold pack please contact me for a compensation of in game items on my first one that I never received I have screen shots showing I paid for. Other than that issue my account is running fine. We can work this out 
Feb 17, 2020, 23:0202/17/20
04/21/19
3
Still waiting for gold pass got some other stuff but stil no gold pass pls reply
Feb 19, 2020, 03:2302/19/20
11/30/19
2

Same I’d like to be refunded please um27678905 | 27209299

Feb 22, 2020, 10:5302/22/20
11/02/19
1
Same here. Just the gold pass and it was charged from my network. Plus there's an email confirmation. But until now, I have no gold pass on my account. The plarium support won't load too in the Raid App. Wtf. 
Feb 22, 2020, 11:4202/22/20
12/12/18
1
И у меня такая же фигня,они собираются исправлять это?
Feb 22, 2020, 12:4202/22/20
02/08/20
2

There is a lot of problem with the battle pass.

But a good news it's they first objectiv of the week is to work on the battle pass so we need to wait a little ... 
Apr 20, 2022, 16:1904/20/22
04/12/20
2

Same thing happened to me just now. Wtf.

Apr 24, 2022, 00:0304/24/22
08/07/21
2

Same thing here