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Did not get purchased items

Did not get purchased items

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Jan 5, 2020, 17:2801/05/20
01/05/20
0

Did not get purchased items

Bought the starter pack about 15/20 minutes ago for 9.99 but have not received any of the items due to game freezing up as purchase went through.


Sent  ticket to support with screenshot.


User Id  

um35549601 | 34930813


Any help would be appreciated 



Resolved, thank you 

Views
1k
Comments
25
Comments
Jan 6, 2020, 03:3601/06/20
05/13/19
1009
Belronn said:

Bought the starter pack about 15/20 minutes ago for 9.99 but have not received any of the items due to game freezing up as purchase went through.


Sent  ticket to support with screenshot.


User Id  

um35549601 | 34930813


Any help would be appreciated 



Resolved, thank you 

Hello, PM me your in game id and a link to this post. I will respond to the pm once i hear back from them.
Jan 6, 2020, 22:3401/06/20
01/06/20
5

20 minute ago I bought pack for 16.99 and I still didn't get what I paid. I Got screenshot from Google play. 


Payer ID: um 36877877 | 36230465
Jan 6, 2020, 22:3601/06/20
01/06/20
5
Just Got it. Thanks
Jan 6, 2020, 22:5901/06/20
01/26/19
1

Bought a pack for 14.99 and have not received the items

I have proof of payment 

Help would be appreciated 
Jan 6, 2020, 23:4501/06/20
05/13/19
1009
Paddyspup1 said:

Bought a pack for 14.99 and have not received the items

I have proof of payment 

Help would be appreciated 
Hello, PM me your in game id and a link to this post.
Jan 8, 2020, 15:4401/08/20
1
I bought the standard pack today for 9.99 there was a loading issue, money was taken out of my bank account and I received none of the items.
Jan 8, 2020, 22:0101/08/20
05/13/19
1009
Alierin said:

I bought the standard pack today for 9.99 there was a loading issue, money was taken out of my bank account and I received none of the items.
Hello, PM me your in game id and a link to this post.
Jan 10, 2020, 00:4501/10/20
1

I bought the level 10 pack. there was a loading problem. so money was taken and I didnot received the items

ID  36687789

Jan 10, 2020, 05:1801/10/20
01/10/20
1
Posso cancelar a compra?
Jan 10, 2020, 21:4301/10/20
Jan 10, 2020, 21:48(edited)
12/08/19
1

Purchased the Void rush pack for $24.99, the game have me the loading wheel in the middle of the screen. Frozen, so I restarted the application and no item but payment was collected! 

Jan 11, 2020, 04:1701/11/20
Jan 11, 2020, 04:18(edited)
01/11/20
1
Hi, sorry don't spend much time on forums for any game. Can't find a place to submit ticket, this looks like a place to get response. I have screen shots, but I bought a "Power-up Pack I", all the items were sent to my in game mailbox, and I clicked to receive, all items disappeared. I received all the items besides the void shards, I know this because I had used all my saved-up shards 1st, and after clicking on the ones in my mailbox, i still had zero. 
Jan 11, 2020, 21:3301/11/20
Jan 12, 2020, 23:33(edited)
12/29/19
1
I have just got a failed payment notice through Apple Pay for a conqueror pack. But it shows the purchase coming out of my account. I have contacted my bank and they said the purchase was approved on their end but I still have not received my items. I have submitted a ticket with in game support with not answer as of yet
Jan 12, 2020, 09:0701/12/20
01/07/20
4

did not get my 30 dollars pack... please help, payment is complete it says in my netbank. my in game id um35720550 | 35098408. please help

Jan 13, 2020, 20:4501/13/20
7
I bought the bonus offer pack for 29.99$ 8 hours ago and did not receive my items help would be much appreciated  player Id:um36539312 35899167
Jan 18, 2020, 04:4901/18/20
1

I bought a pack for 2.99 and never received it 

I have proof of  Purchase too

Jan 18, 2020, 12:3901/18/20
12/07/19
2
My acct shows I purchased A small pack for 9.99 and a tier/rank 20 pack for 19.99. On the 17th. I did that on the 16th but card declined and so I put money on it yesterday and checked my bank app and suddenly the purchase went through but no product I could see. Went on to buy some more stuff and they came through.
Jan 19, 2020, 02:0601/19/20
1
Didn't get coins for gems
Jan 20, 2020, 09:1701/20/20
07/16/18
1

Bought the special offer pack for $29.99 the money's been taken out of my bank yet not recieved anything? My I.d is um38379780 | 37702955

Jan 20, 2020, 14:3101/20/20
1
I did not get the items I purchased  I spent ten dollars on a daily gem pack did not get the gems then I decided with the gem I did have to buy three ancient shards and did not get those either I need to get my items or my money back
Jan 20, 2020, 14:5301/20/20
01/15/20
2
Greetings I purchased a 29.99 limited time offer and have nor received it. As you can see I support you all very much and wish for your continued support. I would greatly appreciate you being able to expedite my shard order thank you for your time and consideration.
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