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Purchase erro but still charged

Purchase erro but still charged

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Oct 31, 2019, 01:5610/31/19
08/24/19
0

Purchase erro but still charged


I have purchased Gem Pack using phone credit as payment method. The transaction result was error but I was still charged, my phone credit balance has been deducted.


I still didn;t get my purchased item (Gem Pack).


Please help.



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Nov 1, 2019, 09:2311/01/19
02/15/19
2726

Pedro Reis said:



I have purchased Gem Pack using phone credit as payment method. The transaction result was error but I was still charged, my phone credit balance has been deducted.


I still didn;t get my purchased item (Gem Pack).


Please help.



Hi

Please open ticket in gane or use this email raid.support@plarium.com. 

Thank you for your patient.