jlamster said:

I purchased the daily rookie package for .99 cents but was charged 4.99. i put in a ticket thru the app

IGN: Spank_King

Hi there! :)

It could be that your country uses a different currency, meaning it may be slightly more expensive due to conversion rates. I also pay a bit above €1,- for the 'rookie package', but that's because the main currency used in-game is USD. 

If that's not the case, then I'd need your player ID in order to help investigate. Could you give me your player ID?

You can find your player ID here:

Note: In case you feel uncomfortable with sharing this data, feel free to contact me in private!