Error purchasing Raid Pass - "Originally purchased on a different platform"

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Error purchasing Raid Pass - "Originally purchased on a different platform"

karm.derrick

Aug 14, 2019, 12:2408/14/19

04/14/19

Error purchasing Raid Pass - "Originally purchased on a different platform"

Player ID:um1718817 | 1683113

Account server: Production1

Good evening / morning,

I'd like to renew my raid pass once again, however it is saying my Raid Pass was originally purchased on a different platform. I have no idea what that means, and it is frustrating since I don't want to use any energy without getting the most XP / Silver out of it.

Attached is the error I get when I go to purchase my raid pass, this has been like this for 2 days now and letting the server reset has not fixed it.

Please advise me on what to do so I can purchase my raid pass and continue playing once more.

P.S - I submitted a ticket via in-game and never got a reply after the automated response which was a little frustrating.

Thank you for your time.

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