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Plarium breaking Google Store policies.

Plarium breaking Google Store policies.

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Jul 23, 2019, 12:3307/23/19
03/31/19
4

Plarium breaking Google Store policies.


Hi.

Alright im posting this here as well since im getting no help from the support e-mail at all. I will post this everywhere and hope this goes viral.

Also will file in complaint about the payments to my bank and my bank will take this as law goes.

Anyway ive been playing since april. First few days was ok, i loved the game and then it stopped working. While it was working nicely i did like 350€ worth of purchases. E-mailed the support e-mail and didnt get any help there and they offered me to use VPN which i can not or change phone. So i did change phone month later and everything was okai and in the start of this month july i started doing again purchases and again around 380€ worth. Again game stopped working so i gave up and requested refund for all purchases ive made over google store so i didnt issue any refunds on iTunes while i was iPhone user and just wanted Google Store refund and it was about 19 purchases and alot of them like 5€ ones and they didnt even refund me everything. 

Refunded

12 orders refunded: 61,48 EUR

    Gem Pack (RAID: Shadow Legends), 5,49 EUR, GPA.3358-3909-4737-80853, 18. heinäk. 2019, Luottokortti

    Mini Pack (RAID: Shadow Legends), 5,49 EUR, GPA.3324-4202-3969-42956, 18. heinäk. 2019, Luottokortti

    Rookie Pack (RAID: Shadow Legends), 1,09 EUR, GPA.3326-5528-0964-67199, 18. heinäk. 2019, Luottokortti

    Mini Pack (RAID: Shadow Legends), 5,49 EUR, GPA.3371-6359-5875-77964, 18. heinäk. 2019, Luottokortti

    Mini Pack (RAID: Shadow Legends), 5,49 EUR, GPA.3353-1250-8301-99192, 18. heinäk. 2019, Luottokortti

    Mini Pack (RAID: Shadow Legends), 5,49 EUR, GPA.3336-3637-9385-65307, 18. heinäk. 2019, Luottokortti

    Mini Pack (RAID: Shadow Legends), 5,49 EUR, GPA.3399-0495-3136-29621, 18. heinäk. 2019, Luottokortti

    Mini Pack (RAID: Shadow Legends), 5,49 EUR, GPA.3329-1654-9763-65728, 18. heinäk. 2019, Luottokortti

    Mini Pack (RAID: Shadow Legends), 5,49 EUR, GPA.3355-4221-6506-22924, 17. heinäk. 2019, Luottokortti

    Mini Pack (RAID: Shadow Legends), 5,49 EUR, GPA.3356-9013-0741-31301, 11. heinäk. 2019, Luottokortti

    Mini Pack (RAID: Shadow Legends), 5,49 EUR, GPA.3307-3078-9360-20705, 11. heinäk. 2019, Luottokortti

    Mini Pack (RAID: Shadow Legends), 5,49 EUR, GPA.3339-1021-1575-78256, 10. heinäk. 2019, Luottokortti

We could not refund

7 orders declined : 322,43 EUR

    Mini Pack (RAID: Shadow Legends), 5,49 EUR, GPA.3377-4258-0233-42464, 17. heinäk. 2019, Luottokortti

    Mini Pack (RAID: Shadow Legends), 5,49 EUR, GPA.3357-5579-9198-83481, 17. heinäk. 2019, Luottokortti

    Mega Savings Pack (RAID: Shadow Legends), 74,99 EUR, GPA.3362-4989-5186-85598, 16. heinäk. 2019, Luottokortti

    Small Pack (RAID: Shadow Legends), 10,99 EUR, GPA.3370-5079-2403-60653, 16. heinäk. 2019, Luottokortti

    Ultimate Savings Pack (RAID: Shadow Legends), 109,99 EUR, GPA.3396-1820-2881-41394, 15. heinäk. 2019, Luottokortti

    Mini Pack (RAID: Shadow Legends), 5,49 EUR, GPA.3359-1253-8792-49614, 14. heinäk. 2019, Luottokortti

    Ultimate Savings Pack (RAID: Shadow Legends), 109,99 EUR, GPA.3354-8088-4394-41852, 10. heinäk. 2019, Luottokortti

So basically ive contacted Google store over the phone and they investigated everything and told me to contact Plariums support e-mail and i did so and i basically got e-mail back from Support member Anna who told me that they do not deal with any refunds and i gotta talk about refunds with Google store support. So i called Google Store again and i have told them what reply i did get and actually i got quite funny e-mail back just today.

Basically Plariums support team member Anna was lying to me, only one who can issue refunds back is the Plarium developers, not google store staff.

So at this moment im wondering i was refunded back most of my 5€ purchases and nothing higher then that and yeah okai this made everything clear, Plarium basically lies trough theyr teeth and just wants to keep the money while they have also removed/deleted/banned my account because i wanna quit and request just like total of 20% of total purchases ive done on the game.

Google store support claimed that i have right to demand back my money, otherwise Plarium is breaking google store policies.

If you guys still wanna mess around, i can take this deeper. I was asked to contact you again and if i wont be getting my refunds, i will call them again about the case and i think you are probably gonna be expecting Raid Shadow Legends be taken down from the Google Store...

I will also get my money back either way, i just wanna do it friendly at this point.

Here is also the e-mail.

https://imgur.com/a/trrpi4p

Ive been also banned on 2 discord accounts because i posted this so im expecting to be banned on forum as well but no worries, i have screenshotted everything and vidded. Everything will be used against Plarium if we will not find an agreement.

Legal action will be taken.

EDIT:
Not sure what should i do. Support Anna tells me to request refund from Google Store, Google tells me to request or actually DEMAND from Plarium. Who should i ask refund from? Because Google clearly states that you have broken google store policies and the refunds must be made by Plarium. Those 5€ refunds are also picked out by Plarium.

Support Anna claims that ive been refunded for 9 orders but yet it its been 12 orders. Not sure if she even knows what am i talking about? Screenshot below.

https://imgur.com/a/cIuqTJ2

Also noticed that Plarium has made Raid: Shadow Legends refund policy just inside 72hours which means they are trying to hide theyr tracks.
If you search "Plarium refund policy", it pops up right first option. If you use "tools" on google and search it within 72hours, its not there. Means yeah they are trying to mix things up.

Just pay up. You couldnt find a fix for my gaming issue and my game doesnt run. Refund me or ill start requesting that 1500€+ as well back over iTunes.

Edited

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Comments
5
Comments
Jul 29, 2019, 18:3807/29/19
03/31/19
4

Yeah still no reply.


Apperantly Google asked if they can report the developer and ive given them my permission, so we'll see whats gonna happen.


Yes ive tried contact and trying to solve over support this matter but last e-mails been auto closed.


https://imgur.com/a/pkqHUgL

Aug 7, 2019, 14:3908/07/19
03/31/19
4
0 repsonse lol. How funny is that.
Jun 6, 2020, 01:3606/06/20
06/24/19
8

I expect a refund. I’m done with your money grabbing rng system. I have posted complaints on the last 8 boosted summons(or more). 3 of which had characters iv wanted since the game came out so outside of all the time I put into this game I foolishly put an absurd amount of money on as well. 416 ancient shard, 46 void shards, and 6 ancients later I’ve gotten 1 leg champ and 3 new epics(spanned over around 7 of the last boosted summons events). The rest have all been duplicates. There is no clause or excuse that u can give me that makes that alright. Especially nothing worse than to have that many sacred shards saved up from my monthly grabs to get a duplicate epic. I have more than several photos illustrating what iv received during my mass summonings on boosteds. I do not expect to be handed the best champs in the game constantly. But atleast more than one new character I can actually use out of all of that I don’t think is too much to ask. Seriously go through my coding or whatever u have to do to see that what I say isn’t bs and I need compensated. 

Jan 29, 2021, 17:3901/29/21
Jan 29, 2021, 17:40(edited)
01/04/21
3

Lolthis  Game Is Worse then the casino, I actually win at the casino, spend 30$ for a leg shard for a chance at a legendary which has a chance of being a dupe anywayLolthis

Apr 14, 2021, 16:4904/14/21
Apr 14, 2021, 16:50(edited)
04/08/21
1

remember the court got involved in the StarWars  issue. and they were going to sue lucasarts for their loot boxes. sounds like the same stuff going on  Gambling