Banned for 7 days for cancelling the monthly subscription

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Banned for 7 days for cancelling the monthly subscription

Dimmakaren

Jun 30, 2019, 07:4806/30/19

05/13/19

Banned for 7 days for cancelling the monthly subscription

I just got banned for cancelling my monthly subscription.

The ban is for 7 days.

My question is why?!

I am pretty regularly making some smaller or bigger in game purchases, and that is fine.

Last one I did yesterday for the void shards, and that is no problem.

The moment I do not feel like I want to continue the monthly subscription I get punished and get a 7 day ban?!

What am I punished for?!

For playing and buying game related stuff?!

The outcome is that:

1. I have no access to the things I bought in game.

2. I miss out on the daily progressions.

3. I miss out on events.

4. The ban itself.

Do you thik it is motivating to continue playing or do any future purchases?!

The support have not got back to me as of now...

Is that a good consumer relationship?

Is this the way you are treating people that are engaged and that are giving you money?!

It is a huge disappointment and I feel mistreated!

Comments

Dimmakaren

Jun 30, 2019, 08:3806/30/19

05/13/19

Also the reason is totaly wrong.

The message says:

------------------------------------------------

You are banned.

Reason: Too many refounds

Untill 07/07/2019

-----------------------------------------------

That is totally incorrect! No refunds were done what so ever!

The money were taken from my bank account for that month and period, and the subscription was cancelled before end of the month and before the renewal period.

So once again why am I getting punished?!

Sezzy

Jul 1, 2019, 05:3407/01/19

02/15/19

2726

Dimmakaren said:

Also the reason is totaly wrong.
The message says:
------------------------------------------------
You are banned.
Reason: Too many refounds
Untill 07/07/2019
-----------------------------------------------
That is totally incorrect! No refunds were done what so ever!
The money were taken from my bank account for that month and period, and the subscription was cancelled before end of the month and before the renewal period.
So once again why am I getting punished?!

Could you share with us your ban screen here or via discord.

Thanks

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No refunds were done what so ever! </p><p>The money were taken from my bank account for that month and period, and the subscription was cancelled before end of the month and before the renewal period. </p><p>So once again why am I getting punished?! </p>","userRegistered":"1557743752347","userCommentsCount":"13","userName":"Dimmakaren","createdDate":"1561883929207","editedDate":"0","id":"628697","entityId":"135816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/01.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"628697","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_629033/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Dimmakaren said:</p><br><blockquote><p>Also the reason is totaly wrong.</p><p>The message says: </p><p>------------------------------------------------</p><p>You are banned.</p><p>Reason: Too many refounds</p><p>Untill 07/07/2019</p><p>-----------------------------------------------</p><p>That is totally incorrect! No refunds were done what so ever! </p><p>The money were taken from my bank account for that month and period, and the subscription was cancelled before end of the month and before the renewal period. </p><p>So once again why am I getting punished?! </p></blockquote><p>Hi</p><p>Could you share with us your ban screen here or via discord.</p>Thanks<br>","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1561959286167","editedDate":"0","id":"629033","entityId":"135816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"629033","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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The ban itself.</p><br><p>Do you thik it is motivating to continue playing or do any future purchases?!</p><p>The support have not got back to me as of now... </p><p>Is that a good consumer relationship? </p><p>Is this the way you are treating people that are engaged and that are giving you money?!</p><br><p>It is a huge disappointment and I feel mistreated!<br></p><br><br>","createdDate":"1561880880000","folderId":"679","id":"135816","authorId":"8410137","authorRegistered":"1557743752347","authorName":"Dimmakaren","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/01.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1498","commentsCount":"2","likesCount":"0","authorCommentsCount":"13","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/raid-shadow-legends/679_payment-issues/135816_banned-for-7-days-for-cancelling-the-monthly-subscription/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/8410137/","commentUrl":"/forum/en/comment/topic_628697/"},"strings":{"userRole":"","userId":"8410137","contentDraftJs":"","contentHtml":"<p>Also the reason is totaly wrong.</p><p>The message says: </p><p>------------------------------------------------</p><p>You are banned.</p><p>Reason: Too many refounds</p><p>Untill 07/07/2019</p><p>-----------------------------------------------</p><p>That is totally incorrect! No refunds were done what so ever! </p><p>The money were taken from my bank account for that month and period, and the subscription was cancelled before end of the month and before the renewal period. </p><p>So once again why am I getting punished?! </p>","userRegistered":"1557743752347","userCommentsCount":"13","userName":"Dimmakaren","createdDate":"1561883929207","editedDate":"0","id":"628697","entityId":"135816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/01.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"628697","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_629033/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Dimmakaren said:</p><br><blockquote><p>Also the reason is totaly wrong.</p><p>The message says: </p><p>------------------------------------------------</p><p>You are banned.</p><p>Reason: Too many refounds</p><p>Untill 07/07/2019</p><p>-----------------------------------------------</p><p>That is totally incorrect! No refunds were done what so ever! </p><p>The money were taken from my bank account for that month and period, and the subscription was cancelled before end of the month and before the renewal period. </p><p>So once again why am I getting punished?! </p></blockquote><p>Hi</p><p>Could you share with us your ban screen here or via discord.</p>Thanks<br>","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1561959286167","editedDate":"0","id":"629033","entityId":"135816","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"629033","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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