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 Cannot purchase on iOS

Cannot purchase on iOS

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Agent AndrewTechnical Support
Jun 13, 2018, 07:0206/13/18
06/03/14
607

Cannot purchase on iOS

Try these troubleshooting steps:

1. Go to the Settings of your device => General => Restrictions => check if the In-App purchases are ON.

2. Confirm your Apple ID in your device's Settings menu:


  • Close the game.
  • Log out from the AppStore (device Settings => iTunes & AppStore).
  • Launch the game and attempt to purchase Gems.
  • Enter your Apple ID profile data in the window that appears.
  • Confirm your purchase.

3. Try to use different Apple ID to proceed a payment.


If the issue persists, feel free to submit a ticket to our Support Team.

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