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Plarium Play Stopped Working after the latest update!

Plarium Play Stopped Working after the latest update!

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Aug 2, 2022, 14:2308/02/22
07/28/22
4

Plarium Play Stopped Working after the latest update!

Hi not able to launch the game after the latest update!

 Please help.

I am using WIN 7 Ultimate SP1 

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: PlariumPlay.exe

  Application Version: 8.0.0.0

  Application Timestamp: 62e90a36

  Fault Module Name: KERNELBASE.dll

  Fault Module Version: 6.1.7601.17514

  Fault Module Timestamp: 4ce7c78c

  Exception Code: e0434352

  Exception Offset: 000000000000a49d

  OS Version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional Information 1: 707b

  Additional Information 2: 707bb5a95d349926821443eca542e994

  Additional Information 3: 8000

  Additional Information 4: 80009ae4508ce453b3931d8a80c476e7




Views
151
Comments
30
Comments
dthorne04Moderator
Aug 2, 2022, 16:4708/02/22
12/30/20
5226

Quite a few people are being affected by this right now, unfortunately. Please try uninstalling and reinstalling. 

Aug 2, 2022, 17:0208/02/22
12/01/15
1

I've been trying to log-on since 10 am this morning (Tues. 02/08/22) but to no avail !!

I've tried uninstalling & reinstalling 3 times now & , nope, nothing !!

I've sent a ticket & we'll see what happens.

Question-was it wise to do an up-date on the day  new C v C starts ?

Aug 2, 2022, 18:4308/02/22
09/24/21
3

i have this Problem  too and nothing help

Aug 2, 2022, 20:3908/02/22
07/28/22
4

tried reinstalling several times didn't work. Any news ?

Aug 2, 2022, 20:4008/02/22
07/28/22
4
Mallon

I've been trying to log-on since 10 am this morning (Tues. 02/08/22) but to no avail !!

I've tried uninstalling & reinstalling 3 times now & , nope, nothing !!

I've sent a ticket & we'll see what happens.

Question-was it wise to do an up-date on the day  new C v C starts ?

Thanks Mallon

Aug 2, 2022, 22:2508/02/22
11/05/17
1

i have the same problem,uninstalling and reinstalling. nothing!!

Aug 2, 2022, 23:1808/02/22
03/29/20
2

I have the same problem


Aug 2, 2022, 23:1908/02/22
03/29/20
2

Firma con problemas:

  Nombre del evento de problema: APPCRASH

  Nombre de la aplicación: PlariumPlay.exe

  Versión de la aplicación: 8.0.0.0

  Marca de tiempo de la aplicación: 62e90a36

  Nombre del módulo con errores: KERNELBASE.dll

  Versión del módulo con errores: 6.1.7601.17514

  Marca de tiempo del módulo con errores: 4ce7c78c

  Código de excepción: e0434352

  Desplazamiento de excepción: 000000000000a49d

  Versión del sistema operativo: 6.1.7601.2.1.0.256.1

  Id. de configuración regional: 3082

  Información adicional 1: 707b

  Información adicional 2: 707bb5a95d349926821443eca542e994

  Información adicional 3: 8000

  Información adicional 4: 80009ae4508ce453b3931d8a80c476e7


Aug 2, 2022, 23:2008/02/22
02/14/16
9

Same thing, i can't update nothing work i can't install plarium play.......

Aug 3, 2022, 00:2108/03/22
07/06/21
1

Same issue here, are there any news? Will there be any compensation? CvC is ongoing!

Aug 3, 2022, 01:5508/03/22
01/19/22
4

Raid: Shadow Legends PC Today has a Update at both Games Client Plarium Play 8.0 and the Games Raid: Shadow Legends 5.80, both has huge issue now cant even launch the games, and after Games Client Plarium Play 8.0 Auto-Update, the Games Raid: Shadow Legends 16GB was deleted by the Games Client Plarium Play 8.0 Update.

tried to Reinstall the Whole Games Raid: Shadow Legends 5.80 16GB after Games Client Plarium Play 8.0 Auto-Update Delete it, it cannot be done, there's error.

after uninstall the Games Client Plarium Play 8.0 Auto-Update, and tried to reinstall it, Advanced Options always pop up Fatal error Code: and couldnt select another install Drive other than C:\ , after fresh install the Games Client Plarium Play 8.0 , could select install Drive and Folder other than C:\ but couldnt do it due to C:\ has only around 7GB of Free Space while the selected D:\ Drive has Plenty of Free Space.

Aug 3, 2022, 17:5708/03/22
11/28/21
1

Same issue, please fix

Aug 3, 2022, 18:2908/03/22
07/28/22
4

Have sent few tickets to the Support.

It's useless same old bull**** please reinstall the game.

It is not the problem. Your new update is!

Aug 3, 2022, 19:2208/03/22
09/24/21
3

just sec ago i uninstalling and reinstalling the app still not working. please fix 

Aug 3, 2022, 21:5608/03/22
01/15/22
1

the problem i'm having is an unknown software exception (0x0434352). i've tried various net frameworks, but all failed.

Aug 4, 2022, 07:2508/04/22
01/19/22
4

the new PlariumPlaySetup.exe with Digital Signature Date Wednesday, ‎3 ‎August, ‎2022 9:37:02 PM and RaidSetup.exe with Digital Signature Date ‎Wednesday, ‎3 ‎August, ‎2022 9:36:44 PM probably fix most if not all the current issue, but users still need to uninstall and reinstall both Plarium Play Client and Raid: Shadow Legends PC.



Aug 4, 2022, 08:1208/04/22
03/25/21
1

Bonjour, je suis comme beaucoup d'autres joueurs depuis la mise à jour 8.0 RaidSLeg ne démarre plus et le journal affiche // Error 0x81f403e8: The Burn engine cannot run with an MBA under the .NET 4 CLR on Windows 7 RTM with .NET 4.5.2 (or greater) installed // Ma machine fonctionne avec NET Framework 4.8, j'ai tenté x3 de désinstaller _ installer depuis le launcher Plarium, la mise à jour tourne en boucle sans arrêt. Dois-je changer pour une version NET Framework 4.5.2?

Aug 4, 2022, 11:2508/04/22
09/26/19
1

On Tuesday, August 2, plariumplay requested an update, after hours of trying for continuous disconnections from your server, the update was done but the game was completely deleted, forcing me to reinstall everything. Of course, the update was requested as usual during cvc, which I failed to do, losing my position in the personal rewards rank. Given the assumption that you will never fix the problem, given your consideration for your users, may I at least ask that you make it so that updates when downloaded can resume from the interrupted point in case of disconnection? It is quite annoying to get to 90% and have to start over again.... All over again... All over again...


Translated with www.DeepL.com/Translator (free version)

Aug 4, 2022, 16:0808/04/22
09/24/20
6

have exact same problem i even done fresh windows install and still nothing!?! all programs working fine apart plarium play


Aug 4, 2022, 16:1108/04/22
09/24/20
6
dthorne04

Quite a few people are being affected by this right now, unfortunately. Please try uninstalling and reinstalling. 

not helping done few times same error