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Success upgrade item +12 but increase not valid and continue to loop for +12 AND ITEMS LOST

Success upgrade item +12 but increase not valid and continue to loop for +12 AND ITEMS LOST

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Jan 17, 2021, 14:1401/17/21
10/06/20
3

Success upgrade item +12 but increase not valid and continue to loop for +12 AND ITEMS LOST

Title: item success +11>+12 but not validated (stay +11 and loop again for +1....)

Device: PC

OS: Win 10

player ID : um67362217 | 65657315


WTR (way to reproduce an issue):

Step 1: i put this item +11 with normal rate success;

Step 2: item succes +12 on screen but the item keep value +11 and continue to up for +12;

Step 3: i lost a lot of silver with this bug;

Description:


I update my ticket to inform you that after reboot the game that all of the items I have up today are all deleted.

I lost the items and the silver using to upgraded them.


Wake up guys because there I got it bad 

thank you to fix it and refund me silver lost please




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8
Comments
4
Comments
Jan 23, 2021, 09:3501/23/21
10/06/20
3

No technical support?

OpheliaA1Moderator
Jan 24, 2021, 23:2501/24/21
03/11/19
290

Hello op

have you restarted the game and found the items after that?

Jan 25, 2021, 09:5401/25/21
10/06/20
3

Hi OpheliaA1, 

Yes i restarted the game just before submitted my original message.

I writed on the channel Clan and One people of the Clan had a bug this day and after he restarted the game, he refound all these items.

Just a difference : 

on his bug ALL items of ALL heroes were lost => restart many times => items reappear

on my bug => new heroe drop => put items on him => upgrade items => 1 item bug +11/+12 =>restarted game => all items upgraded on him deleted