Lost my account HELP

5 Replies
User
7 March, 2020, 12:00 PM UTC
Please someone help, I have lost my account for 10 days now. I dont know my game ID number all I know is my gamer name pikeybaby74 player power is 192224. My account still shows up in the clan I'm in, but I can not access it in any way
UTC +0:00
0
User
9 March, 2020, 7:30 PM UTC

Spikus said:


Please someone help, I have lost my account for 10 days now. I dont know my game ID number all I know is my gamer name pikeybaby74 player power is 192224. My account still shows up in the clan I'm in, but I can not access it in any way


Hi there! 

I have forwarded this concern to the Support Team and will let you know the result once I have a response. 

I'm so sorry it took so long! 

Plarium Moderator on 'Raid: Shadow Legends'. "We can't help everyone, but everyone can help someone."
UTC +1:00
0
User
11 March, 2020, 11:34 AM UTC

Hello Spikus!

Hope you're still here! 

Please, create a support request using the in-game support button. Then pick 'Game Account Access' as category. 

OR

Click this direct link.

The support agent who contacts you will be able to aid you further. 


Best of luck to you! If you have any questions, feel free to ask.

Plarium Moderator on 'Raid: Shadow Legends'. "We can't help everyone, but everyone can help someone."
UTC +1:00
0
User
13 March, 2020, 10:18 AM UTC

Still no joy with the account, is there a way of unbinding 

your account from facebook

UTC +0:00
0
User
13 March, 2020, 12:59 PM UTC

Spikus said:


Still no joy with the account, is there a way of unbinding 

your account from facebook


Hi there! 

As far as I know, you can only request removal of your Facebook account through the support system. It's the same link as in my other response.

Just explain your situation, and they'll be able to help you out! 


Plarium Moderator on 'Raid: Shadow Legends'. "We can't help everyone, but everyone can help someone."
UTC +1:00
0
User
15 March, 2020, 7:07 PM UTC

Good news, I got it back. Will there be any compensation for the 18 days that were lost ?


UTC +0:00
0
7703989 users registered; 158495 topics; 547221 post; our newest member:AreS