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Referral issue

Referral issue

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Jan 22, 2020, 00:2501/22/20
12/28/19
2

Referral issue

Gave my friend a referral and he installed the game level 28 but it says he is level 4 and hasn’t played in 3 weeks. He is even buying gems. 
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383
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4
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Jan 22, 2020, 05:2901/22/20
02/13/19
1564

Hi!

Could you write your User IDs? 
Jan 22, 2020, 11:3901/22/20
12/28/19
2

um3962713 | 3899204 Is my ID. His name in game is Coronamagic  I think his user I’d is 34215822 we are in same clan. 

Jan 22, 2020, 11:5101/22/20
02/13/19
1564

Game is displaying the profile level properly. The invited account is indeed level 4. I'm assuming your friend played on a guest account, then it was reset. Instead of restoring access to the initial account he played in the new one, the one that wasn't referred.

Jan 22, 2020, 12:1901/22/20
12/28/19
2
Is there anyway to fix it or have him repair in the referral number?