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(Patch Notes) (22.07.2020) Update 2.10

(Patch Notes) (22.07.2020) Update 2.10

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Jul 22, 2020, 16:5607/22/20
09/10/19
8
............ Why ? 
Jul 22, 2020, 17:5907/22/20
Jul 23, 2020, 13:58(edited)
02/04/19
3

Welp,this is another disappointment,like the login rewards are abysmal compared to the 1/90 days,the heroes also,no champion buffs or rebalance while 70% of the legendary and epics champs never get used.

Arena trash that nobody ever asked for.

I'm gonna get my gold 4 arena team to camp in Bronze tier so that new players will not be able to progress and quit playing it because you don't deserve any player base.

Jul 22, 2020, 18:0207/22/20
Jul 22, 2020, 18:13(edited)
01/10/20
40

Kifon said:


Nice to see something is getting fixed but...

1. Arena is still broken. Almost impossible to progress now as an old FTP with good champs that were sufficient for gold 3 about a month ago.

+1 on that. About a month ago I was in gold 4, even won 3 battles in the sky's of the platinum arena. Now I'm barely surviving in gold 2.

Green Knight posted they they narrowed down that one of the reasons is the new arena tournament that the introduced in place of the old arena event. Unfortunately they are not willing to reverse that until they find more permanent solution.

Players will have to learn to deal with the frustration playing the game. Wait! What? Wasn't playing a game supposed to be fun?!?



These gold bars do not keep their value well. On the screenshot that VALKYRIE posted at 22 July, 2020, 11:16 AM a blue shard is 1000 gold bars.

About 15 minutes ago it was 20% more expensive. Quite an inflation is going on there :)

Jul 22, 2020, 18:4107/22/20
03/25/19
9

So much negativity here. About time someone praises the good work Plarium has done lately (and by that I mean last 18 months):

.

Cheers!
Jul 22, 2020, 19:2207/22/20
12/07/19
2
you fixed Kantra? She dies even quicker now!
Jul 22, 2020, 19:4107/22/20
05/12/19
11

...The moment I get past the mind boggling idiocy that is bazaar being tiered and only about 10 000 people....out of...what?...1 000 000 active?... can get in the last tier, I might even be bothered to look at the other stuff... I'm sure I'll find something at least ok-ish...

 

...But for now - are you people honestly insane?...No, no... I'm dead serious...


Have you even considered what the percentages of that look like for your player base?... And what pray tell is going to make even mid-to-high skill level players be interested in wasting their time with tag team, again?


"Competitive"...Pff... I'm sorry, are we having a competition of who's richer in life?


You seriously want to tell me 99% of your players don't need legendary books or sacred shards? People who've been farming level 20 dungeons, staying in at least gold 1 tier classic arena, not to mention gold 4, fighting Nightmare and Ultra-nightmare clan bosses, and so on, and so on...have been doing it with rares and epics only? New players don't need those to stay remotely interested in this grind-fest of a game? At the end of which, you apparently get...not much, evidently... for your effort..


Are you freakin' serious, Plarium? Have you lost your damned minds?


If it was somewhat pay to win till now, it's a full blown pay to win with this..."feature"... Take "win" literally in this case... So, just the next thing I'll be cutting out of my daily game routine, I guess...


Pity...

You're seriously making me clench my butt so hard right now...

Jul 22, 2020, 21:4507/22/20
12/14/19
32

Diva Roza said:


Kifon said:


Nice to see something is getting fixed but...

1. Arena is still broken. Almost impossible to progress now as an old FTP with good champs that were sufficient for gold 3 about a month ago.

+1 on that. About a month ago I was in gold 4, even won 3 battles in the sky's of the platinum arena. Now I'm barely surviving in gold 2.

Green Knight posted they they narrowed down that one of the reasons is the new arena tournament that the introduced in place of the old arena event. Unfortunately they are not willing to reverse that until they find more permanent solution.

Players will have to learn to deal with the frustration playing the game. Wait! What? Wasn't playing a game supposed to be fun?!?



These gold bars do not keep their value well. On the screenshot that VALKYRIE posted at 22 July, 2020, 11:16 AM a blue shard is 1000 gold bars.

About 15 minutes ago it was 20% more expensive. Quite an inflation is going on there :)

I dont rly mind a competitive arena. but lets be serious.  I have sufficient champs to get ultimate chest of nightmare, and pretty solid arena team, but now I cant progress in missions because I cannot even farm gold medals xd and as I said I was on mid gold 3. Now cant get to silver 4. That's just so stupid. The teams I face are just ridiculous. High tier legos, arbiters, madame serris, etc. Wtf is this. Even the team powers are just ridiculously outmatched. 

And that's not the high priority for Plarium? Then pls tell me what is. Because a good content was not delivered from about last battlepass if im not mistaken...

Jul 22, 2020, 21:5607/22/20
05/13/19
12

I normally avoid contributing on forums in games like this because for some reason, game companies consistently put people in customer relations who have no clue about gaming and thus can't differentiate good feedback from bad. For Plarium it's even worse because you guys out-sourced your customer service to a bunch of YouTubers who consistently delete any post that criticizes their ineptitude as moderators in any way…because self-policing is always a great strategy! These "mods" consistently respond to complaints in the Discord and the forums by escalating the situation rather than de-escalating it like a professional moderator would. Who could have possibly predicted that professional drama queens would be bad moderators? These people do NOT represent your community! But I digress...onto the issues with this patch (and the game in general, which are very well highlighted by this misguided patch).

Why all the hatred toward Tormin? Since the game's inception, the arena meta has been dominated by SPD teams. Tormin is the ONLY counter to that meta (other than building a faster SPD team). He introduces a different approach to arena, something you should be doing MORE of, not less. Since his release (as part of your most difficult fusion to date), he's been nerfed in literally EVERY.SINGLE.PATCH. You've also created 3 heroes specifically to counter him (Siphi, Rotos, and Dark Elhain who's an epic and is given to EVERY player for free). There were also already PLENTY of ways to counter him: 

  1. high RES
  2. immunity artifact sets
  3. SPD teams that use TM reduction (e.g. Psylar) and debuffs (Venus or Draco) instead of TM boosts and buffs
  4. faster control teams (e.g. Trunda, Ma’Shalled, Netril, etc.)
  5. block debuffs (Serris, Sepulcher Sentinel, MausMage, etc.)
  6. remove debuffs (Spirithost, BEK, etc.)
Tormin is hardly the meta-shattering hero you seem to think he is! I just mentioned 6 easy ways to counter him, and that's not even counting the 3 heroes you released specifically to do so!

I agree with the first patch (removing the freeze from heals), and also agree with removing the freeze from masteries and set bonuses...but that should apply to ALL effects. If Tormin can't trigger a freeze from a set bonus, then the Shadow Healing also shouldn't be triggering from lifesteal or Immortal sets either. I also agree with creating counters to meta heroes, but why is Tormin the only hero getting nerfed, and the only hero you're creating counters for? He himself was supposed to be a counter to the existing meta. You keep nerfing him, and yet he's not even in ANY meta team!   

Why do game companies consistently fail to understand which heroes are OP and which are not. The players are freely providing you with all of the data you need. It's called "selection percentage". If Tormin is so OP, why then is he only in ONE of the top 24 ranked arena teams? And yet Serris (an epic) is included 5 times. Players pick heroes because they're OP, not because they look cool. If certain heroes are always picked it's because they're stronger than the other options. Use that data to balance your heroes, NOT what people say. It shouldn't come as a surprise that people will claim any hero they struggle to beat is OP, but that any hero they use on literally every team is "just a decent hero, and not OP at all". It's not complicated: selection percentage is a perfect indication of OPness.

Below are the number of times each hero has been selected across the current top 50 arena teams:

  • 33 = Rotos
  • 32 = Arbiter (Please explain how Tormin is OP if the hero he’s a direct counter to is still included in 64% of the top arena teams)
  • 27 = Siphi
  • 21 = Hegemon
  • 13 = Trunda
  • 9 = Serris (an epic), Valkyrie
  • 8 = Duchess
  • 7 = Krisk, Warlord
  • 6 = Tormin (nerfed every single patch despite being only the 11th most popular hero in top-ranked arena teams)
  • 4 = Lyssandra
  • 2 = Angar, Mountain King, Sethallia

The top 50 teams comprise 200 total heroes, and yet only include 28 different heroes (13 of whom are only included once, and 3 are included twice). That means that 88% of the heroes across the top 50 teams are one of 12 heroes in a game with hundreds of heroes to choose from. Do you understand how badly this means you suck at hero balancing? People enjoy diversity in their battles, not facing the exact same teams over and over and over again. Maybe you should focus on that instead of nerfing Tormin over and over and over again. What's worse is that by nerfing Tormin, you're making the list of heroes used in arena even smaller!

Now, I listed inclusion, but the number you should be looking at is “selection percentage”. For example, you might think that Rotos is the most OP hero in that list since he’s selected the most often. However, I can pretty much guarantee that everyone in the top 50 has at least 1 copy of Rotos, so his selection percentage is probably around 66%. But of those 50 players, probably only 27 own Siphi, making her selection percentage 100% (or very close to it). The frequency that a hero is selected WHEN AVAILABLE is more telling than just the total number of times they’re selected (since they can’t be selected if the player doesn’t have them). In other words, in this example Rotos is NOT SELECTED 34% of the time, but Siphi is NEVER not selected. Clearly, she’s the more OP of the two. And since I can pretty much guarantee all of these players also own Tormin, he’s actually not even the 11th most popular hero for arena, but rather much lower. For example, Lyssandra is only selected 4 times, but even if half of these players own her, that’s a selection rate of 16% (4 out of 25) compared to 12% for Tormin (6 out of 50). Kael is another hero who probably has a very high selection count (because he's really good for newer players), but when you look at his selection percentage, it will be relatively low.

Your irrational over-focus on nerfing Tormin and obvious ineptitude at hero balancing gets even worse when you consider selection percentages across all content. While he can be useful in certain dungeons for controlling waves (and I even use him in my Spider20 team), Tormin is primarily an arena hero. Based purely on selection by the top 50 arena teams, Tormin is 11th. When you look at the more telling selection percentage, he probably drops down to around 15th. When you look at selection percentage across all content, he probably isn’t even in the top 50. So again, why all the nerfs? While I agreed with most of the earlier nerfs, this latest one is stupid beyond belief. Also, while I agree with the earlier nerfs, I don't agree with the fact that he's the only one getting this treatment, especially considering he's probably around 50th in terms of heroes who needed a nerf!

Versatility across all content is another area where you have completed missed the boat on hero balancing. Heroes like Duchess, Siphi, Serris and Rotos aren’t just insanely OP for arena, they’re insanely OP EVERYWHERE. If a hero is S-rated across all pieces of content (like Serris, Siphi, Duchess, Arbiter, and many others are), then you’ve failed at hero balancing. A hero should be either moderately useful everywhere, or incredibly useful but only in 1 or 2 pieces of content. Basically, it’s a simple graph of “OPness” vs “Quantity of Content”. The more places a hero is useful, the less OP they should be. Conversely, the less places they’re useful, the more OP they should be for that specific content. Since heroes like Tormin and Hegemon really only shine in arena, they SHOULD be OP. Insanely versatile heroes like Duchess, Serris, Arbiter, Rotos, Siphi, etc. should be nerfed and I mean HARD. Their incredible flexibility across all content is what makes them great – they shouldn’t also be OP in each of those pieces of content.

And this relates to the failings of your business model. I fully understand that you’re a business and that your ultimate goal is to make money. The problem is that you seem to think the way to do this is to release insanely OP heroes (like Serris, Duchess, Siphi, etc.) to get the whales to spend thousands of dollars chasing them. The Hegemon global tournament reward made this pretty clear. Once they’ve got them, you’ll create a new “OP flavor of the month” to get them to repeat the process all over again. The problem with this approach is that it’s not sustainable. Eventually the whales will get sick of the moving goalposts, and long before that the F2P players will have abandoned the game. And while the whales are the ones paying the bills, the F2P players are the foundation for any game. If you don’t have a solid base of F2P players, then you won’t have any whales.

By using the balancing approach that I mentioned (where a hero is only S-tier if they’re only good for 1 piece of content), then you turn this game into the sort of game it should be: a hero collection game. Players will still want “good everywhere” heroes like a severely nerfed Serris or Siphi (since they can fill in a spot until that player can get a full team of S-tier specialists), but they’ll also want the S-tier specialists to take specific teams to a new level (like Hegemon or Tormin for arena, MM or Drexthar for Spider, Lyssandra or Allure for FK, etc.). Now, instead of players chasing very few heroes (Siphi, Arbiter, Krisk, etc.) that they can use EVERYWHERE, they’ll be chasing a whole bunch of heroes, including useful, but not OP heroes they can use everywhere as well as S-tier, but highly restricted heroes. If I want a full team of S-rated heroes for campaign, Minotaur, Dragon, Spider, FK, IG, arena (including TTA), and CB, then I'm looking to build 37 different heroes (even more since I'll need to build up some A-tier, versatile heroes to fill in gaps until I can complete my S-tier squads). This turns your short-sighted “get the whales to go insane trying to get the new OP hero” approach into a slower, but more profitable long-term approach of “make the vast majority of heroes useful so that players always have something to work towards”.

Taking that mindset 1 step further, you should be focusing on content that requires more and more heroes. The Void Tower should be a priority, and if you’re smart, you’ll only allow us to use each hero once (similar to Marvel Future Fight). This encourages us to build up our entire rosters (rather than just 5-10 OP everywhere heroes). When we get an A-tier lego, instead of thinking, “look at this piece of crap vault guardian”, we’ll think, “Nice! This guy will help me knock out another level of the tower!”. You should also prioritize a clan wars system, but don’t copy Summoners War (where it's just another arena). Instead look again to Marvel Future Fight, or Hero Hunters. Create a Clan War format that rewards clans with deep rosters. By doing so, you ensure everyone always has something to work towards, and no new epic or lego is ever a vault guardian! Once players reach end-game for dungeon farming (something you made WAY too easy btw), they will still want to keep building heroes for Void Tower (make each level beyond level 10 essentially require a full roster of decently geared level 60s), FWs (which nobody really cares about), and Clan Wars.

Your goal should be to increase the longevity of your players, because retaining customers is far more profitable in the long run than trying to recruit new customers. Your marketing efforts for this game have been exceptional, and is the one area where you deserve to be commended (along with initial game design, even if RAID is really just a re-skinned Summoners War). However, you will eventually run out of new customers, and I’m sure you’re already noticing that it’s getting more and more expensive to recruit at the same levels you have been up until now. You can increase the longevity of your players in two ways:

  1. Release new content that is more challenging (forcing them to make their teams stronger), or
  2. Create content that requires deeper rosters

To keep players happy and engaged in the game, you need to make sure there’s always something to work towards and it’s far easier to do this by forcing us to build up more of our rosters than to keep trying to release more challenging content. I expect that was the goal of FW, but that was so poorly executed it's hard to believe someone was paid to create it. If you want suggestions on an infinitely better way to make use of factions, feel free to contact me. 

Now, I’m 99% certain this post will get ignored (or possibly even deleted because I pointed out how terrible your moderators are), which is precisely why I normally don’t provide feedback on games. However, you’ve been p*ssing me off for a long time, and this latest nonsensical Tormin nerf pushed me over the edge. If you actually want legitimate feedback on any of the following topics, shoot me an email (I’m sure you’ve got my address). I can definitely help you:

  1. Fix your abhorrent community relations,
  2. Properly prioritize your activities, and
  3. Create new and engaging content that will keep your existing players playing and spending longer

These are all areas where quite frankly, you’re sh*tting the bed, and ultimately will be the demise of this game. You’ve got an incredible product, but you still seem to think that a short-term focused money-grab is the best approach. Are you not aware that Summoner’s War is 6 years old and yet made more money last month than RAID did? Your product isn’t only better, but also has more potential, so please stop p*ssing that potential away!

Jul 22, 2020, 22:1307/22/20
02/04/19
3
Way to go removing most of the replies in this thread you pieces of garbage,replies that are the voices of your player base telling you the so many wrong things with the game at the moment and how you ignore all of them
Jul 22, 2020, 23:4407/22/20
Jul 22, 2020, 23:54(edited)
09/08/17
3

Come on guys, how is it that you implement every good idea so poorly? Here, I'll fix your game and you don't even have to pay me for my ideas.

1. Unlock bazaar tiers, you immediately disincentivize people from putting more into 3v3 than they otherwise would have because they can NEVER buy the higher value items. Who cares if someone saves up their gold bars over a month or so just to buy a sacred or book? Lets say someone in Bronze 4 loses 6 fights per day and only uses the base 10 tokens per day, including the weekly chest thats still over 8 weeks just to save up for 1 sacred shard. A single refill a day is pretty reasonable for anyone with the gem mine so lets say 4 weeks. I'd say being stuck in bronze 4 is already punishment enough, just let people buy what they want to buy.

2. You want to know what I see when I look at this fragment system? A carbon copy of the 'fusion event' system we already have, except we won't be able to prepare ahead of time by saving champions and a small portion of the fragments needed to finish the champion will be behind a summon event paywall or something stupid. First impressions matter, immediately scrap the champion fragment system and rework it into a sacred fragment system. Scrap a duplicate epic for 10 shards, a legendary for 25 shards, add a few sacred fragments to events and tournaments, and let us roll a sacred once we hit 100 fragments. Don't worry, all we can see right now is Hordin and absolutely nobody gives a crap about him so we'll forgive you if you give people something they want instead. On a side note, just throw Hordin into the damn fusion portal already and stop trying to sell him to us.

3. I have 200+ rare books and I bet there are people with 500, 800, 1000+ rare books. Those are the books I have never actually struggled to use, when am I ever going to use these completely worthless books? At least they're not taking up space of any kind, but being able to upgrade them would sure be nice. 20:1 or 10:1 rares for an epic, 10:1 or 5:1 epics for a legendary book. There are several champions I wouldn't mind playing around with, but at the rate you can get books without swinging the credit card every other day there's just no reason or incentive to even bother with most of them.

4. Consider champion fixes and rebalances a little more often. I genuinely don't understand how hard it is to look over the roster and just fine tune a couple champs not to make all of them good, but to make them not terrible. Alika is a fundamentally good champion but is plagued by an extreme book investment and outdated skills that need only a slight buff. Any epic or legendary that needs 18 books is immediately unusable especially when the books do next to nothing for them, and then you have disgustingly overpowered champions like Siphi who only need 10 and every book is impactful. Why is Madame Serris 1 of the best legendaries in the game? Why is Tormin still so broken? I honestly have no idea what his passive is suppose to be doing right now. And then there's the old champions who are just left in the dust by new champions doing almost the same thing they are. So Blind Seer is a champion that exists, she revives I guess, and place's block debuffs sure. Except Tormin still freezes your team when you place block debuffs because its being placed out of order behind the shield buff. If you pull your first Duchess or Siphi they're an immediate shoe-in for your arena team, if you pull your first Blind Seer she's an immediate shoe-in for vault guardian. So many older champs that get ignored in favor of newer champs that functionally do the same thing they do, but are much better at it. It feels bad to invest in a champ that's not relevant because a new champ is strictly better than them in every way imaginable, instead of being SITUATIONALLY better. 


5. Rework the accuracy vs resist mechanic, rng resists or applications of a debuff don't need to exist. All you're doing by having that base 3-5% or whatever it is chance to apply or resist a debuff is punishing people that gear a champion for a specific purpose. This happens way too much, my 450 accuracy debuffer gets resisted but my 250 accuracy debuffer goes next and doesn't get resisted and its infuriating, I can't stand RNG in places where it doesn't belong such as competitive environments. Just have a linear scaling check and once you're >100 (or however much gets you to the stupid current cap) over your opponent then you succeed.

Jul 23, 2020, 19:5707/23/20
01/06/20
1
Two months ago we were told we were getting a fix for Tyrant's AI in clan boss in the next small patch. There's been a few small patches and larger updates since then. Can we just get the fix already.
Jul 24, 2020, 06:1407/24/20
01/16/19
5
Can I please have my 13 books I spent on formin back?
Jul 24, 2020, 11:4207/24/20
03/27/19
133

this is what happened if you diversity hire or hire idiots

this is what happened if you think like a leftists keep increasing taxes without doing anything (use your money paying youtubers  to promote your game and not fixing errors or promising new updates)


your keep adding heroes and no way to book them


i play exos heroes for 21 days now and summon  27 fated  ( raid i summon lego 6  months playing) 


this game is not  f2p friendly  
GreenKnightCommunity Manager
Jul 24, 2020, 11:4407/24/20
04/06/20
583

Greetings and Salutations.

I am here to address major concerns over this update and clarify some changes and bug fixes.

Wait you guys nerfed Tormin too? How is he the counter to the speed meta if his passive doesn't work anymore? 

Hey, are you guys planning to refund Tormin's books at the very least? Fusing Tormin wasn't cheap. That fusion took all void champions to fuse. And it was a long fusion over the holiday too. People did it anyway because Plarium said he was the "counter" to the speed meta. Players sank books into him and books in this game don't come by easily. Kind of scummy to pull a bait and switch. Give the option to refund his books at the very least. 

We are fixed the bug that allowed Tormin the Cold to place a [Freeze] debuff on Champions that tried to put buffs while they were under the Block Buffs debuff. This was a minor bug, and the fix didn’t touch any other aspect of the champion, but currently, there is a bug because of which the Wintry Wind [P] does not apply Freeze when enemies fill their Turn Meter. This bug will be fixed shortly by a small update by the nearest opportunity.

What exactly do you mean with the Dracomorph change? (Also, it's worded poorly, since he does not attack all remaining enemies with surplus damage, and it sounds like he will now)  
Wasn't it always the case? It sounds like he could attack with surplus damage even if it didn't kill the enemy?Can you explain in more detail?

Dracomorph’s ability supposed to surplus damage only if the enemy champion is killed by it, but sometimes it could be triggered with targets under the Unkillable buff. And this change will fix such interactions.

I just don't understand why classic arena fixes are delayed. That was a BAD move Plarium.
Even the content creators are trashing you over the handling of arena. 
2.2 better be hot on the heels of this patch.

The solution at the time needed more work, and we decided not to delay 2.10 update any further, but we might be able to include this fix in the game shortly, in our smaller patches.

Rework useless legendaries, it is stupid to see a shiny popping up and be ashame to pull a trash legendary, legendaries never going to be better than a rare champion

We are working on balance changes for a number of characters in our next big update. For more info on that topic, stay tuned to our biweekly report. 

Consider champion fixes and rebalances a little more often. I genuinely don't understand how hard it is to look over the roster and just fine tune a couple champs not to make all of them good, but to make them not terrible. 

In such matters, there is always an issue of overbalancing. The abilities of others might significantly empower some champions, and some take time to fully realize theirs is potential in the game, like Armiger. Because of these reasons, in general, we look at balancing as a мass change in champions. Such changes take time and planning.

Do you EVER think a player who has played more than 180 days needs rare books, silver, and useless stuff?

Login reward is one of the ways by which we can give some resources, artifacts, and champions to our players every day as a small token of appreciation and help in further account progressions. 

Level 1 champion to counter speed in arena, just make that in gold1+ you need a certain power in your champion to be used, or at least 5 stars to be used.. that so simple

We do not plan to implement such restrictions to the Arena matchmaking.

remove the tier AND player restrictions on the bazaar. it is stupid to have. it prevents everyone from benefiting and doesn't help anyone.

The Bazaar has a gradation that gives better options for players higher in the ranking. The better your teams are, the better your rating will be and the better reward you can obtain. The Arena is a very competitive feature, and Bazaar as an Arena shop is a part of the competition.

1 on that. About a month ago I was in gold 4, even won 3 battles in the sky's of the platinum arena. Now I'm barely surviving in gold 2.
Green Knight posted they they narrowed down that one of the reasons is the new arena tournament that the introduced in place of the old arena event. Unfortunately they are not willing to reverse that until they find more permanent solution.

As I stated in that thread, it is one of the reasons, but it definitely isn't the main reason. Sadly, these issues would occur even without those tournaments, and its reversal would not make a significant change in the Classic Arena's current situation.

We are working on a suitable solution.

You want to know what I see when I look at this fragment system? A carbon copy of the 'fusion event' system we already have, except we won't be able to prepare ahead of time by saving champions and a small portion of the fragments needed to finish the champion will be behind a summon event.
I understand your concern, and there most definitely will be tweaks in the system. Still, one of the benefits of the Fragments Summon is that you can collect fragments from multiple events, and even if you didn’t get the character in one go, you would be able to collect all the fragments over time.

The top 50 teams comprise 200 total heroes, and yet only include 28 different heroes (13 of whom are only included once, and 3 are included twice). That means that 88% of the heroes across the top 50 teams are one of 12 heroes in a game with hundreds of heroes to choose from. 

Some champions are significantly better at different activities than others. It makes sense that after a particular stage if roster allows, some champions will be switched for more effective ones. This is the nature of games with collectible elements. We make balance changes, reworks, features, and challenges that motivate engagement with the whole of your roster. 

Taking that mindset 1 step further, you should be focusing on content that requires more and more heroes. The Void Tower should be a priority, and if you’re smart, you’ll only allow us to use each hero once (similar to Marvel Future Fight). This encourages us to build up our entire rosters (rather than just 5-10 OP everywhere heroes).
Any balance will have some OP champions, but most of the players do not have all of them available. Building your team around such characters or certain gimmick is part of the fun.

Creating an optimal team for every challenge is a big part of the game. However, building up power in your champions, and creating new and exiting teams are also significant parts of the game. We are working to create an environment in which you would want to engage with more champions, not forced to.


Guys, I want to thank you for your feedback and suggestions. We are working on improvements in our newly released features, and your responses are invaluable to that end. I also want to thank you for the constructive criticism. It helps us understand your point of view and address some of the finer details in a conversation.

We’re working to realize some bug fixes and the matchmaking improvements in minor patches shortly, and will keep you posted in our biweekly reports.

 

Have a nice day, and stay safe.









Jul 24, 2020, 18:0807/24/20
04/06/20
5
Torm the Cold rebalance is horrible he seems to freeze way less i have limited chance now at speed teams and his revive is so slow without response he just gets hammered to death.  MY WIN RATE HAS DROPPED IN Arena by 50% and my selection of battles is so limited now as I stand no chance against anyone few higher levels and their speed teams.  I understand needs to balance but u can't swing so drastically the opposite way.  
Jul 24, 2020, 20:3507/24/20
Jul 27, 2020, 09:38(edited)
05/13/19
12

Typically terrible response from a RAID community manager. 

First, you deleted my 2nd post where I gave a detailed explanation on how you can implement changes in your organization so that among other things you could avoid making horrible responses to the community like the one you just made. Maybe you should spend more time considering critical posts and less time deleting them. 

Second, most of your responses don't address the issues raised throughout this thread. 

Regarding the Tormin "bug", anyone with half a brain knows that's a lie. Your own patch notes clearly state that you intended to stop him from applying Freeze from TM boosts. You expect us to believe that you both:

  1. poorly worded the patch notes to say that "Tormin will now only place a [Freeze] debuff if the enemy receives a debuff.", and
  2. accidentally introduced a bug that does exactly what your poorly worded patch notes say?
Rather than address this extremely suspicious coincidence that very clearly suggests that the Tormin nerf was intended all along, you instead deleted the post (just as I expect you'll delete this one). Deleting my posts doesn't change the fact that we all know you're lying about this "bug". Why do you continue to think that lying in an effort to cover up your poor judgement is a better strategy than just coming clean, admitting you made a mistake, and then working to fix it as well as fixing the broken processes and mindsets that keep leading to these errors in judgement. Did dracogate teach you nothing? The backlash you received over giving away a Dracomorph to a whiny content creator was NOTHING compared to the backlash you got when you lied about your reasons for doing so. THIS is why your community doesn't trust you!

Your response to the complaint about useless resources in the daily login rewards is a non-response. NOBODY that far into the game wants rare books. This is a legitimate complaint that you failed to address. If you honestly think there's even 1 player that wants a rare book after 180 days in the game, then fine...but then give the rest of us the ability to sell them. Based on your bizarre prices, you seem to think rare books are pretty valuable, so I'll gladly trade in each of my 100+ rare books for 1,000 gold bars each! Or, just replace every rare book in the daily login rewards and NM and higher CB chests with 1,000 gold bars. That way, if there is actually a player who is that far into the game and really wants a rare book, they can buy it! The fact that you set the price of a rare book as the same as 300 energy or 250,000 silver shows just how out of touch you guys are. Most players would be ECSTATIC if given the opportunity to sell their rare books for 10,000 silver, but you're pricing them at 25 times that much! Even the chickens are stupidly over-priced. Do you know how much 3* food we can make with 300 energy, or how much 4* food we can make with 3,000 energy, or how much 5* food we can make with 6,000 energy?

Likewise, the complaint about tiered Bazaar rewards is also legitimate. The point that EVERYONE is making is that EVERYONE deserves the opportunity to get epic and legendary books, void and sacred shards, and the new accessories, not just the whales. Higher tiered players are already getting a huge advantage in that they receive more gold bars per victory, so there's no need to lock good rewards behind tiers. There's already incentive to move up. If you really wanted to provide a tier-locked bazaar, do it with cheaper items (meaning that Gold players get both more gold for wins AND discounts). All players want is an opportunity to earn good rewards. Nobody is asking for equal rewards for weaker players. Re-design the system so that Silver players can get the same rewards, but it takes twice as long as Gold, and Bronze players take 3-4 times as long. That way, you've got better rewards for higher ranked players, but everyone still has a chance to get good rewards. THAT would make players interested in TTA.  

You also somehow missed the point on everything I wrote in my post:

  • You didn't address why you consistently target Tormin for nerfs and counters despite him not even being a top 20 hero
  • You didn't address my question as to why you don't do this for other heroes who very obviously are OP. You claim that rebalancing heroes is difficult because rebalancing one affects all of the others, and that certainly didn't give you even a moment's pause before nerfing Tormin in EVERY.SINGLE.PATCH
  • Although there will obviously be some heroes better for arena than others, you've utterly failed in creating an interesting and competitive arena when you have as much repetition of teams as you currently have. 88% of the slots are filled by just 12 different heroes. Rotos is included on 66% of the teams. Arbiter is included on 64% of the teams. Siphi is included on 54% of the teams (and that's probably only because the other 46% don't own her). We both know the real reason for this imbalance is because you want the whales to spend like mad to get this select group of OP heroes, and then once they've got them, you'll release new OP heroes to get them to spend all over again. This is your very obviously your business model, but I'm telling you that it's short-sighted and that there are better ways to make more money in the long run
  • You also claim that this is bound to happen since some heroes are naturally better suited for specific content (e.g. arena). But you obviously missed the part where I pointed out that the majority of these heroes are OP EVERYWHERE. The only heroes on that list who are only strong in arena are Hegemon, Tormin & Mountain King (and of those, only Hegemon is a regular inclusion in most top arena teams).
  • You also completely ignored everything I wrote about "selection percentage" despite it being the absolute best metric for measuring a hero's "OPness" (and one that is often used in other games of this type).
  • You also completely ignored everything I said about balancing for specialization (where a hero should be OP if they're only useful in a single piece of content) vs versatility (where a hero that is useful everywhere absolutely should NOT be OP since their versatility is their strength) 
I know you're going to delete this post, which is pretty shameful behavior when you consider how much more I've contributed to this thread than any Plarium representative has (and I'm pretty sure my posts are being deleted by someone who isn't even being paid). But that's fine, because I'm not writing it for the community; I'm writing it for YOU. Take a read through the 3 posts that I've written, and understand that while I'm clearly pissed off with your mismanagement of this game and your community, I'm legitimately trying to help. I've given you everything you need to turn RAID into an absolute juggernaut in the industry, and a game that will make Plarium millions of dollars a month for YEARS to come. Don't squander this opportunity.
GreenKnightCommunity Manager
Jul 27, 2020, 14:0207/27/20
04/06/20
583

Hello.

Baelan said:

You didn't address why you consistently target Tormin for nerfs and counters despite him not even being a top 20 hero
You didn't address my question as to why you don't do this for other heroes who very obviously are OP. You claim that rebalancing heroes is difficult because rebalancing one affects all of the others, and that certainly didn't give you even a moment's pause before nerfing Tormin in EVERY.SINGLE.PATCH 

As I wrote earlier, this change supposed to be fixed for a minor bug in Tormin’s unique passive skill. We see that poor wording on the fix description and unforeseen bug resulted in current confusion. No substantial changes to the champion were not planned for this patch.

You also completely ignored everything I said about balancing for specialization (where a hero should be OP if they're only useful in a single piece of content) vs versatility (where a hero that is useful everywhere absolutely should NOT be OP since their versatility is their strength)

Deliberately tailoring our champions for specific content to that degree is against our vision of the game. Such a design will be too restrictive for the players.

I wrote about "selection percentage" despite it being the absolute best metric for measuring a hero's "OPness" (and one that is often used in other games of this type).

 We have some OverPowered champions and some Underpowered ones. Some changes need to be made to both of the groups, and we are working on them. However, such metrics as "selection percentage", while absolutely can be an indicator of a hero's "OPness", are more indicative of synergy with other champions and effectiveness of the hero's skills.

Although there will obviously be some heroes better for arena than others, you've utterly failed in creating an interesting and competitive arena when you have as much repetition of teams as you currently have. 88% of the slots are filled by just 12 different heroes. Rotos is included on 66% of the teams. Arbiter is included on 64% of the teams. Siphi is included on 54% of the teams (and that's probably only because the other 46% don't own her).
Formation of the Meta builds is a standard for competitive games, as much as changes in Meta build rosters with the release of new champions and patches. We are continually working on character balance and bug fixes, but there will always be a couple of the most OP champions for the current Meta.

There is a big rebalance patch for many heroes in the works, but it will be in the next big update. Stay tuned to our biweekly reports for more info.


One of your previous posts was deleted because it was unrelated to the patch, except reiterations of the first post, contained misleading information and several false statements.

 In the future, please refrain from such behavior and don't use swear words in your post to minimize the chances of deletion.

Have a nice day and stay safe.

Jul 27, 2020, 23:1907/27/20
03/18/20
306

whales are definitely loving all the added extras right now while the rest of us keep shaking our heads slowly well maybe little more quicker to the exit


ive played plenty of other online games and man this game definitely knows how to dwindle its own player base


im hearing over the chat channel reports of people hearing December for battle pass 2 now lol if that is true see ya later player base especially the F2P players who you've turned the difficulty level up with recent changes and filtering you've put into various aspects of the game.

Jul 27, 2020, 23:5607/27/20
Jul 27, 2020, 23:58(edited)
05/13/19
2436

What if you made changes to some of this stuff?


  • XP Brews x5 ---------------------> 250 Golden Bars
  • Rare Tome x1 --------------------> 250 Golden Bars
  • Silver x200,000 ------------------> 200 Golden Bars
  • Rank 3 Chicken x15 -----------> 1,000 Golden Bars




  • Accessory x2 ---------------------> 200 Golden Bars
  • Epic Tome x1 ---------------------> 3,250 Golden Bars
  • Void Shard x1 --------------------> 7,500 Golden Bars
  • Rank 4 Chicken x9 -------------> 5,000 Golden Bars




  • Accessory x2 ---------------------> 400 Golden Bars
  • Legendary Tome x1 -------------> 6,250 Golden Bars
  • Rank 5 Chicken x3 -------------> 15,000 Golden Bars