Update on BP issue.

11 Replies
Community Manager
19 February, 2020, 3:49 PM UTC

Hello, guys!


We restored the active BP to the unbanned players and all levels they received before the ban.

Those players, who got unbanned on the weekend and decided not to wait for a fix and bought another BP ("second") received Gems in the doubled equivalent of value. 

Also, all the received Shards before the ban were restored.

We will keep you posted.

Thank you so much for being patient and understanding.

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User
19 February, 2020, 4:38 PM UTC

Now i only wait to be unbaned.

And then i Will fight for pb back.
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User
19 February, 2020, 5:04 PM UTC
Are you going to give us a big compensation for your big mess
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User
19 February, 2020, 5:32 PM UTC

I  still have not received mine. I got a "Rollback compensation" of 1 mystery shard. But not my Battle Pass or Raid Pass. In game name wise dude. 



Valkyrie said:



Hello, guys!


We restored the active BP to the unbanned players and all levels they received before the ban.

Those players, who got unbanned on the weekend and decided not to wait for a fix and bought another BP ("second") received Gems in the doubled equivalent of value. 

Also, all the received Shards before the ban were restored.

We will keep you posted.

Thank you so much for being patient and understanding.


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Community Manager
20 February, 2020, 1:01 PM UTC

Hello!

Please, contact our Support Team and explain the situation. They will be able to look into it and help you.

Thank you!


wise dude said:


I  still have not received mine. I got a "Rollback compensation" of 1 mystery shard. But not my Battle Pass or Raid Pass. In game name wise dude. 



Valkyrie said:



Hello, guys!


We restored the active BP to the unbanned players and all levels they received before the ban.

Those players, who got unbanned on the weekend and decided not to wait for a fix and bought another BP ("second") received Gems in the doubled equivalent of value. 

Also, all the received Shards before the ban were restored.

We will keep you posted.

Thank you so much for being patient and understanding.



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User
22 February, 2020, 4:39 PM UTC
Always say contact the support but the support doesnt response. Lol give me back my money
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User
26 February, 2020, 8:35 PM UTC
Well what are you planning to do for week 3 and the weekly's not working correctly. Tons of ascension issues....not counting it. 

Valkyrie said:


Hello, guys!


We restored the active BP to the unbanned players and all levels they received before the ban.

Those players, who got unbanned on the weekend and decided not to wait for a fix and bought another BP ("second") received Gems in the doubled equivalent of value. 

Also, all the received Shards before the ban were restored.

We will keep you posted.

Thank you so much for being patient and understanding.


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User
26 February, 2020, 8:57 PM UTC
I spend more than 1000 energy and i complete it twice... But still there an issue with the counting it stills 12/13..... How is this possible... And also i start to fight clan boss the game disconnect me and my key was gone...the key that ive paid for...
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User
27 February, 2020, 3:33 AM UTC

Hello, slightly off topic, but there is a bug in the weekly BP rewards.

"Ascend 1 champion of every faction"

It is not giving credit appropriately. There is a long thread in Game Discussion forum, but I don't know if it is being monitored. Please comment on fix or compensation, Thank you.
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User
1 March, 2020, 7:05 PM UTC

Well my Gold Battle Pass is gone again.... every time I hit the Support in game it just says loading...... and never loads. They %%%%% the update and the Battle Pass and the players are still paying the price. 


--- Edited by Angry Lady ---

Pls do not swear

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Moderator
1 March, 2020, 8:23 PM UTC

Hi guys, 

If you have any problems with accessing the TS in the game, you can always use this link to send  your request: https://m.plarium.com/en/support/


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Moderator
1 March, 2020, 8:26 PM UTC

xxcheeseyxx said:


Hello, slightly off topic, but there is a bug in the weekly BP rewards.

"Ascend 1 champion of every faction"

It is not giving credit appropriately. There is a long thread in Game Discussion forum, but I don't know if it is being monitored. Please comment on fix or compensation, Thank you.

Hi, the task has been fixed and  the compensation was sent to all players.

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