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Update on BP issue.

Update on BP issue.

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Feb 19, 2020, 15:4902/19/20
05/17/19
224

Update on BP issue.

Hello, guys!


We restored the active BP to the unbanned players and all levels they received before the ban.

Those players, who got unbanned on the weekend and decided not to wait for a fix and bought another BP ("second") received Gems in the doubled equivalent of value. 

Also, all the received Shards before the ban were restored.

We will keep you posted.

Thank you so much for being patient and understanding.

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Comments
11
Comments
Feb 19, 2020, 16:3802/19/20
07/15/19
28

Now i only wait to be unbaned.

And then i Will fight for pb back.
Feb 19, 2020, 17:0402/19/20
05/13/19
6
Are you going to give us a big compensation for your big mess
Feb 19, 2020, 17:3202/19/20
Feb 19, 2020, 17:33(edited)
05/12/19
8

I  still have not received mine. I got a "Rollback compensation" of 1 mystery shard. But not my Battle Pass or Raid Pass. In game name wise dude. 



Valkyrie said:



Hello, guys!


We restored the active BP to the unbanned players and all levels they received before the ban.

Those players, who got unbanned on the weekend and decided not to wait for a fix and bought another BP ("second") received Gems in the doubled equivalent of value. 

Also, all the received Shards before the ban were restored.

We will keep you posted.

Thank you so much for being patient and understanding.


Feb 20, 2020, 13:0102/20/20
05/17/19
224

Hello!

Please, contact our Support Team and explain the situation. They will be able to look into it and help you.

Thank you!


wise dude said:


I  still have not received mine. I got a "Rollback compensation" of 1 mystery shard. But not my Battle Pass or Raid Pass. In game name wise dude. 



Valkyrie said:



Hello, guys!


We restored the active BP to the unbanned players and all levels they received before the ban.

Those players, who got unbanned on the weekend and decided not to wait for a fix and bought another BP ("second") received Gems in the doubled equivalent of value. 

Also, all the received Shards before the ban were restored.

We will keep you posted.

Thank you so much for being patient and understanding.



Feb 22, 2020, 16:3902/22/20
02/15/20
2
Always say contact the support but the support doesnt response. Lol give me back my money
Feb 26, 2020, 20:3502/26/20
10/23/19
5
Well what are you planning to do for week 3 and the weekly's not working correctly. Tons of ascension issues....not counting it. 

Valkyrie said:


Hello, guys!


We restored the active BP to the unbanned players and all levels they received before the ban.

Those players, who got unbanned on the weekend and decided not to wait for a fix and bought another BP ("second") received Gems in the doubled equivalent of value. 

Also, all the received Shards before the ban were restored.

We will keep you posted.

Thank you so much for being patient and understanding.


Feb 26, 2020, 20:5702/26/20
02/06/20
1
I spend more than 1000 energy and i complete it twice... But still there an issue with the counting it stills 12/13..... How is this possible... And also i start to fight clan boss the game disconnect me and my key was gone...the key that ive paid for...
Feb 27, 2020, 03:3302/27/20
07/26/19
5

Hello, slightly off topic, but there is a bug in the weekly BP rewards.

"Ascend 1 champion of every faction"

It is not giving credit appropriately. There is a long thread in Game Discussion forum, but I don't know if it is being monitored. Please comment on fix or compensation, Thank you.
Mar 1, 2020, 19:0503/01/20
Mar 1, 2020, 20:20(edited)
01/24/20
3

Well my Gold Battle Pass is gone again.... every time I hit the Support in game it just says loading...... and never loads. They %%%%% the update and the Battle Pass and the players are still paying the price. 


--- Edited by Angry Lady ---

Pls do not swear

Angry LadyModerator
Mar 1, 2020, 20:2303/01/20
Mar 1, 2020, 20:28(edited)
01/17/19
864

Hi guys, 

If you have any problems with accessing the TS in the game, you can always use this link to send  your request: https://m.plarium.com/en/support/


Angry LadyModerator
Mar 1, 2020, 20:2603/01/20
01/17/19
864

xxcheeseyxx said:


Hello, slightly off topic, but there is a bug in the weekly BP rewards.

"Ascend 1 champion of every faction"

It is not giving credit appropriately. There is a long thread in Game Discussion forum, but I don't know if it is being monitored. Please comment on fix or compensation, Thank you.

Hi, the task has been fixed and  the compensation was sent to all players.