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Update on Recent Problems in the Game (19.02.2020)

8 Replies
Community Manager
19 February, 2020, 12:54 PM UTC

Hello, guys!


Here is a brief summary of what we have already fixed:

- we've changed some of the new rewards (after 760 stars) in FW: Rare Tome has been replaced with Epic Tome, Ancient Shard with Void Shard and 500,000 Silver with 1,000,000 Silver;

- the bug where you only were getting 55 Multi-battle attempts instead of 100 (players who haven't logged in to the game yet will get their 100 multi-battles once they log in, but those who have already played today will get them at 00:00 UTC (at refresh);

- the bug with decreased XP earned with activated Raid Pass.

We keep working on unbanning the players that still remain banned. We will work on the returning Battle Pass to unbanned players only after we unban the rest of the banned players. 

We will keep you updated on this.


Thank you so much for understanding.


UTC +3:00
1
User
19 February, 2020, 1:01 PM UTC

Prioritise unbanning!


On my 6th day of lock out.

And minimal response from support. (and no response from you community mannegers on this forum)


Its frustrating to hear that youtubers got banned after me and they are back after a few hours.


I realy hope that every one will be back into the game soon, and that the compensation for our inconvinience will be according to the time we  been banned. And in propotion to what we have missed ingame (fusion, x2 events, gems from gem mine, missed PB quests and so on)

UTC +0:00
0
User
19 February, 2020, 1:51 PM UTC

And when you unban rest of account? When you return our Gold  passes etc? It's our money.. Some People are banned a week, i was danned for two days, but i am still missing what i purchased. This is not goog attitude from you... No no no... I am at the time i am thinking to stop playing this game and i am sure i am  not alone. Good job and thumb up


johnjohn
UTC +1:00
1
User
19 February, 2020, 5:46 PM UTC

Thank you for returning players efter 2 days when other have to wait for s week to get unbaned. 


I realy hope that a 7+ Day ban gets a more compensation than a 2 Day baned.

UTC +0:00
0
User
20 February, 2020, 12:07 AM UTC
When will we see the reimbursement of the past several days where we were only getting 55 multi-battles? Thanks for fixing the bug, but it’s been 5 days of missing 45 multi-battles.
UTC +7:00
0
User
20 February, 2020, 6:37 AM UTC

HI Valkyrie


Why has my skullcrown had some of her skills reversed. She was close to fully booked and now I had to waste 3 tomes to get her skills back to close to what it was


Seriously ??? are you guys going to fix this and give back my tomes
UTC +8:00
0
User
20 February, 2020, 6:41 AM UTC

I'm back in the game again... 6 days of lock out, 1 sacred shard in compensation?

Come on Plarium!
UTC +0:00
0
Community Manager
20 February, 2020, 12:40 PM UTC

Hello!

Please, contact our Support Team and explain the situation, they will be able to help you.

Thank you.


dizzydee said:


HI Valkyrie


Why has my skullcrown had some of her skills reversed. She was close to fully booked and now I had to waste 3 tomes to get her skills back to close to what it was


Seriously ??? are you guys going to fix this and give back my tomes

UTC +3:00
0
Community Manager
20 February, 2020, 12:45 PM UTC

Guys, we've already unbanned most of the banned players and keep working on unbanning the players that still remain banned. This is our top priority right now. 

Thank you for understanding. 

UTC +3:00
0
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