[Yesterday afternoon]
@everyone Hey, guys. Just a quick update. We are finishing fixing all of the issues mentioned earlier, but we won't be able to end today. Thus, we're planning on completing all of the above tomorrow. We apologize for things moving so slowly and thank you for waiting. :heart:
Lets see if this is true?
Almost one week of lock out...
Must've went to bed a little early last night ,attempted log-in this morning and another day has been added.Still banned here but no extra day has been added since yesterday.
Still no email aside from the automated response from when I first contacted support on the 13th.
I just saw this:
Guys, here is a brief summary of what we have just fixed:
- we've changed some of the new rewards (after 760 stars) in FW: Rare Tome has been replaced with Epic Tome, Ancient Shard with Void Shard and 500,000 Silver with 1,000,000 Silver;
- the bug where you only were getting 55 Multi-battle attempts instead of 100 (players who haven't logged in to the game yet will get their 100 multi-battles once they log in, but those who have already played today will get them at 00:00 UTC (at refresh);
- the bug with decreased XP earned with activated Raid Pass.
We keep working on unbanning the players that still remain banned. We will keep you updated on this.
Work faster...
I wonder if they have an order or how they work (on my 6th day now)
jonaswaller said:
I just saw this:
Guys, here is a brief summary of what we have just fixed:
- we've changed some of the new rewards (after 760 stars) in FW: Rare Tome has been replaced with Epic Tome, Ancient Shard with Void Shard and 500,000 Silver with 1,000,000 Silver;
- the bug where you only were getting 55 Multi-battle attempts instead of 100 (players who haven't logged in to the game yet will get their 100 multi-battles once they log in, but those who have already played today will get them at 00:00 UTC (at refresh);
- the bug with decreased XP earned with activated Raid Pass.
We keep working on unbanning the players that still remain banned. We will keep you updated on this.
--------------------------Work faster...
I wonder if they have an order or how they work (on my 6th day now)
It's been a week, the same problem, no solution, I can't believe it
Same here.. Stuck on authentication. Plarium, you guys ROCK at fixing big. Thumbs up! Keep doing whatever your doing rignt now (vacation perhaps?)
Yay soon to be in Day 7.
I Saw Simone that hade ben baned for 2 days before they come back.
What kind of order is that.
Latest first not oldest.
That is what i call custumer support.
6 days blocked..and YAY I'm back Thank You guys!!!
..now need make up rollback..and Battle Pass time lost..grind time :(
Got my account back around 1pm cst today. Battle Pass is accounted for and active. Lotsa trash compensation item. Due to account being rolled back to not when you were actually banned but that day. I lost all in game progression, levels, some very nice 6* gear that I had +ed to 16. So basically the grind is back on trying to get Battle Pass Daily and Weekly quest caught up. Good Luck everyone and hope you all get at least your BP reinstated.
Hi, guys!
As of right now we unbanned almost all the accounts and keep working on the rest of banned accounts. We've also issued compensation to such players and restored the active BP to the unbanned players and all levels they received before the ban. Also, all the received Shards before the ban were restored.
We will keep you posted.
Thank you for understanding.
