Update on Banned Accounts Problem

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Update on Banned Accounts Problem

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1 2 3 4

laoridar

Feb 15, 2020, 17:2102/15/20

Feb 15, 2020, 17:22(edited)

02/14/20

I feel sorry for you guys, that lost so much from the roll-back but atleast you get to play the game.

I can't even log back in to the game. All that happens is I get more time added to my temp-ban... 3 days now. The end-time just keeps getting pushed forward another day at a time.

Feels great :/

Edit: OH, and no feedback on my tickets what so ever, even though I posted a new one each time it got extended.

xXhelshoundXx

Feb 15, 2020, 18:2402/15/20

09/29/19

Lucky to get 10 mil and a sacred. I got a mailbox full of all the 1 stars I used the previous 2 days

Willie-XX

Feb 15, 2020, 18:4302/15/20

02/01/20

Going on day 2 now of being banned. Why do you continue to have events with players still banned because of issues on your end. Bring the servers down and fix the shit for everyone.

aaron

Feb 15, 2020, 19:1102/15/20

10/09/19

Day 3 just started for me. Nothing but crickets

l.waberski

Feb 15, 2020, 20:1802/15/20

05/06/19

My account has been banned since 3 days🤬🤬🤬🤬

m_atondo

Feb 15, 2020, 21:0402/15/20

Feb 15, 2020, 21:05(edited)

02/13/20

Sucks to hear you guys are still banned. WTF is Plarium doing? Intentionally trying to sink this game? They should AT LEAST give some sort of update. Even though the compensation was a joke, at least I got unbanned. Can’t believe they haven’t taken care of this for you guys.

brown.j.jeffrey2

Feb 15, 2020, 23:4002/15/20

02/13/20

Me too

ReyInfernuz

Feb 16, 2020, 00:0702/16/20

02/12/20

Valkyrie said:

Hello, guys and girls!
We have started to unban the accounts that have been erroneously banned recently. We are still investigating the cause, though, and the unbanning process will take some time. We will provide the details in tickets with these users.
Just a sidenote: the accounts that have been unbanned did not lose any progress in the first place. Now we are working with those that were banned earlier and lost some progress.
We will keep you posted.

Loco contestenme estoy hablandoles en ingles desde el parche que me borraron la cuenta, por lo menos contesten a los mensajes!! Soporte te genera mensajes automaticos y ustedes no se hacen cargo de la cagada que se mandaron, tengan la decencia de contestarle a la gente y arreglen el problema!!!

bortarn

Feb 16, 2020, 00:4102/16/20

03/20/19

Yep bann now going on 3 day no news no nothing and I get the feeling they don't care. No updates no nothing we are treated like numbers not people. Without our support they will have nothing. If it was me I would have a team working on it 24 7 untill it was done with regular updates on what is going on. But we get nothing. I know things go wrong and communicating with those who are effected is import. If nothing else it shows you care.

brown.j.jeffrey2

Feb 16, 2020, 01:1302/16/20

02/13/20

Still waiting to get raid pass back. Didn't know I was getting reset and losing stuff until after it was done.

No new information

What's going on?

allot people are quiting this game left and right.

Feeling helpless and that you don't care about us players.

FOFRKraken

Feb 16, 2020, 01:5002/16/20

Feb 16, 2020, 01:51(edited)

04/08/19

Still banned

I’ve been banned since buying the Battle Pass on the 12th... Support either doesn’t exist or doesn’t care... A couple of krakens are about to take our over $20,000 USD someplace else if my account isn’t opened soon...

jbuysjr

Feb 16, 2020, 02:2102/16/20

06/01/19

Why does our ban keep getting longer 1st i t was at Feb 14th then it was 15th 26 hours later then it jumped to the 17 plus a few more hours

zavalajustin31

Feb 16, 2020, 02:3602/16/20

06/02/19

I dont know and it is kinda ridiculous because you have some players that have been banned for going on 3 days including me. that have put is support tickets and haven't gotten any response. I mean I know this is happening to a lot of people but they can at least give us an ETA or an update on what ther doing to fix it

sniperfalkon

Feb 16, 2020, 04:0002/16/20

Feb 16, 2020, 05:31(edited)

04/12/19

It’s been 3 days that I have been banned! No one is responding to my emails, your customer service is the WORST in the gaming industry! I have lost out on so may gold shards and progress in the game and if I don’t get compensated properly I will QUIT! Can someone please give me an update and unban my account!! Username: BigDaddy818

Willie-XX

Feb 16, 2020, 04:2102/16/20

02/01/20

So basically you get a day added to your ban for checking to see if your account has been unbanned.

schvatts

Feb 16, 2020, 05:3402/16/20

10/28/19

OutKast, it appears like that's the case. Maybe tomorrow we will be unlocked.

Support, any update?

clintbichard

Feb 16, 2020, 06:4902/16/20

12/28/19

Ok you really need to tell us SOMETHING. This is absolutely ridiculous.

Erecozi

Feb 16, 2020, 08:0902/16/20

02/21/19

You said that to the accounts that they were unbanned you send the champion that summoned till the ban the content of the offers that they bought and a compensation (10m silver + 1 sacred shard).

I would like to inform you that in my box I found only the champions that I summoned and nothing else !

I had the 5500 gems offer the daily gem progression 25 lvls battle pass and the rest of the lvls to completion !!

I have send multiple e-mails to the support including photos of the receipts of my purchases and the photo of my account after I bought this offers .

Still I haven't received the items that I bought no compensation and no refund of the money that I paid !

Please I would like an answer !!!!

jonaswaller

Feb 16, 2020, 08:0902/16/20

07/15/19

Banned for 3 days now. No respons from support. Multipple Tickts and e-mail sent.

What more can I do?

This will make me lose or miss:

Gem mine 15 gems a day

Daily Revard Gems

Battle Pass: Daily, weekly, points for levels

Quests: Daily, Weekly, Monthly

Inbasket: Things will get lost from inbasket (Valentie gifts and shop items)

Dubble XP that was active that I never used due to ban.

I will miss Fusion and all Valentine events

x2 Shard pulls

Arena Medals

Clan Boss Chests

And so much more...

All this and more due to a ban that isnt my fault!

Do I miss anything?

cptlao

Feb 16, 2020, 11:3102/16/20

03/31/19

jonaswaller said:

Banned for 3 days now. No respons from support. Multipple Tickts and e-mail sent.
What more can I do?

This will make me lose or miss:
Gem mine 15 gems a day
Daily Revard Gems
Battle Pass: Daily, weekly, points for levels
Quests: Daily, Weekly, Monthly
Inbasket: Things will get lost from inbasket (Valentie gifts and shop items)
Dubble XP that was active that I never used due to ban.
I will miss Fusion and all Valentine events
x2 Shard pulls
Arena Medals
Clan Boss Chests
And so much more...

All this and more due to a ban that isnt my fault!

Do I miss anything?

Nothing more you can do, I'm afraid. Not that I can think about atleast. I'm in the same spot as you.

Multiple tickets and several emails and no update, no reply, no nothing. Getting frustrated to say the least :/

1 2 3 4

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All that happens is I get more time added to my temp-ban... 3 days now. The end-time just keeps getting pushed forward another day at a time.</p><br><p>Feels great :/</p><br>Edit: OH, and no feedback on my tickets what so ever, even though I posted a new one each time it got extended. ","userRegistered":"1581700413750","userCommentsCount":"4","userName":"laoridar","createdDate":"1581787275220","editedDate":"1581787367070","id":"750242","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"750242","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8776773/","commentUrl":"/forum/en/comment/topic_750257/"},"strings":{"userRole":"","userId":"8776773","contentDraftJs":"","contentHtml":"Lucky to get 10 mil and a sacred. I got a mailbox full of all the 1 stars I used the previous 2 days ","userRegistered":"1569717865497","userCommentsCount":"5","userName":"xXhelshoundXx","createdDate":"1581791080233","editedDate":"0","id":"750257","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750257","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9175493/","commentUrl":"/forum/en/comment/topic_750263/"},"strings":{"userRole":"","userId":"9175493","contentDraftJs":"","contentHtml":"Going on day 2 now of being banned. Why do you continue to have events with players still banned because of issues on your end. Bring the servers down and fix the shit for everyone. ","userRegistered":"1580521884160","userCommentsCount":"10","userName":"Willie-XX","createdDate":"1581792193303","editedDate":"0","id":"750263","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/61656137.jpeg?v=1638409928"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750263","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9173660/","commentUrl":"/forum/en/comment/topic_750268/"},"strings":{"userRole":"","userId":"9173660","contentDraftJs":"","contentHtml":"Day 3 just started for me. Nothing but crickets","userRegistered":"1570642812023","userCommentsCount":"11","userName":"aaron","createdDate":"1581793903317","editedDate":"0","id":"750268","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750268","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9177407/","commentUrl":"/forum/en/comment/topic_750289/"},"strings":{"userRole":"","userId":"9177407","contentDraftJs":"","contentHtml":"My account has been banned since 3 days🤬🤬🤬🤬","userRegistered":"1557169080707","userCommentsCount":"1","userName":"l.waberski","createdDate":"1581797919847","editedDate":"0","id":"750289","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750289","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9171817/","commentUrl":"/forum/en/comment/topic_750304/"},"strings":{"userRole":"","userId":"9171817","contentDraftJs":"","contentHtml":"Sucks to hear you guys are still banned. WTF is Plarium doing? Intentionally trying to sink this game? They should AT LEAST give some sort of update. Even though the compensation was a joke, at least I got unbanned. Can’t believe they haven’t taken care of this for you guys.","userRegistered":"1581614912627","userCommentsCount":"6","userName":"m_atondo","createdDate":"1581800665400","editedDate":"1581800744480","id":"750304","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"750304","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9174892/","commentUrl":"/forum/en/comment/topic_750345/"},"strings":{"userRole":"","userId":"9174892","contentDraftJs":"","contentHtml":"Me too","userRegistered":"1581630664150","userCommentsCount":"3","userName":"brown.j.jeffrey2","createdDate":"1581810040753","editedDate":"0","id":"750345","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/5.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750345","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9169669/","commentUrl":"/forum/en/comment/topic_750354/"},"strings":{"userRole":"","userId":"9169669","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Valkyrie said:</div><br><blockquote><p>Hello, guys and girls!</p><p>We have started to unban the accounts that have been erroneously banned recently. We are still investigating the cause, though, and the unbanning process will take some time. We will provide the details in tickets with these users.</p><p><span style=\"color: rgb(247, 150, 70);\">Just a sidenote:</span> the accounts that have been unbanned did not lose any progress in the first place. Now we are working with those that were banned earlier and lost some progress. </p><p>We will keep you posted.</p></blockquote>Loco contestenme estoy hablandoles en ingles desde el parche que me borraron la cuenta, por lo menos contesten a los mensajes!! Soporte te genera mensajes automaticos y ustedes no se hacen cargo de la cagada que se mandaron, tengan la decencia de contestarle a la gente y arreglen el problema!!!","userRegistered":"1581542893810","userCommentsCount":"5","userName":"ReyInfernuz","createdDate":"1581811652497","editedDate":"0","id":"750354","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/DefaultLogo180x180.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750354","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8035705/","commentUrl":"/forum/en/comment/topic_750357/"},"strings":{"userRole":"","userId":"8035705","contentDraftJs":"","contentHtml":"Yep bann now going on 3 day no news no nothing and I get the feeling they don't care. No updates no nothing we are treated like numbers not people. Without our support they will have nothing. If it was me I would have a team working on it 24 7 untill it was done with regular updates on what is going on. But we get nothing. I know things go wrong and communicating with those who are effected is import. If nothing else it shows you care. ","userRegistered":"1553116437437","userCommentsCount":"2","userName":"bortarn","createdDate":"1581813671330","editedDate":"0","id":"750357","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/6.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750357","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9174892/","commentUrl":"/forum/en/comment/topic_750360/"},"strings":{"userRole":"","userId":"9174892","contentDraftJs":"","contentHtml":"<p>Still waiting to get raid pass back. Didn't know I was getting reset and losing stuff until after it was done. </p><p>No new information</p><p> What's going on? </p><br><p>allot people are quiting this game left and right. </p><p>Feeling helpless and that you don't care about us players. </p><br>","userRegistered":"1581630664150","userCommentsCount":"3","userName":"brown.j.jeffrey2","createdDate":"1581815629473","editedDate":"0","id":"750360","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/5.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750360","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8258203/","commentUrl":"/forum/en/comment/topic_750374/"},"strings":{"userRole":"","userId":"8258203","contentDraftJs":"","contentHtml":"Still banned <img src=\"//cnt-forum.plarium.com/file.bmp?g=723dd436-1cfd-45d5-aee0-0b0617f46078\">I’ve been banned since buying the Battle Pass on the 12th... Support either doesn’t exist or doesn’t care... A couple of krakens are about to take our over $20,000 USD someplace else if my account isn’t opened soon... ","userRegistered":"1554694985127","userCommentsCount":"1","userName":"FOFRKraken","createdDate":"1581817859213","editedDate":"1581817889690","id":"750374","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/21.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"750374","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8045856/","commentUrl":"/forum/en/comment/topic_750387/"},"strings":{"userRole":"","userId":"8045856","contentDraftJs":"","contentHtml":"Why does our ban keep getting longer  1st i t was at Feb 14th then it was 15th 26 hours later then it jumped to the 17 plus a few more hours","userRegistered":"1559429802303","userCommentsCount":"2","userName":"jbuysjr","createdDate":"1581819715300","editedDate":"0","id":"750387","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750387","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9175807/","commentUrl":"/forum/en/comment/topic_750391/"},"strings":{"userRole":"","userId":"9175807","contentDraftJs":"","contentHtml":"I dont know and it is kinda ridiculous because you have some players that have been banned for going on 3 days including me.  that have put is support tickets and haven't gotten any response. I mean I know this is happening to a lot of people but they can at least  give us an ETA or an update on what ther doing to fix it","userRegistered":"1559496860313","userCommentsCount":"2","userName":"zavalajustin31","createdDate":"1581820578887","editedDate":"0","id":"750391","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750391","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8161174/","commentUrl":"/forum/en/comment/topic_750404/"},"strings":{"userRole":"","userId":"8161174","contentDraftJs":"","contentHtml":"It’s been 3 days that I have been banned! No one is responding to my emails, your customer service is the WORST in the gaming industry! I have lost out on so may gold shards and progress in the game and if I don’t get compensated properly I will QUIT! Can someone please give me an update and unban my account!! Username: BigDaddy818 ","userRegistered":"1555097592820","userCommentsCount":"2","userName":"sniperfalkon","createdDate":"1581825621527","editedDate":"1581831073853","id":"750404","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/21.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"750404","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9175493/","commentUrl":"/forum/en/comment/topic_750412/"},"strings":{"userRole":"","userId":"9175493","contentDraftJs":"","contentHtml":"<p>So basically you get a day added to your ban for checking to see if your account has been unbanned. </p><img src=\"//cnt-forum.plarium.com/file.bmp?g=06e5e648-cbab-47c7-b5f9-498f053d8a55\"><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=f5049d2e-d94d-4097-a0f2-79b1d0040cce\"><br>","userRegistered":"1580521884160","userCommentsCount":"10","userName":"Willie-XX","createdDate":"1581826883560","editedDate":"0","id":"750412","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/61656137.jpeg?v=1638409928"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750412","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9165452/","commentUrl":"/forum/en/comment/topic_750424/"},"strings":{"userRole":"","userId":"9165452","contentDraftJs":"","contentHtml":"<p>OutKast, it appears like that's the case. Maybe tomorrow we will be unlocked. </p><p> Support, any update?</p>","userRegistered":"1572249977337","userCommentsCount":"7","userName":"schvatts","createdDate":"1581831259833","editedDate":"0","id":"750424","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750424","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9178131/","commentUrl":"/forum/en/comment/topic_750436/"},"strings":{"userRole":"","userId":"9178131","contentDraftJs":"","contentHtml":"Ok you really need to tell us SOMETHING. This is absolutely ridiculous.<br>","userRegistered":"1577492557413","userCommentsCount":"3","userName":"clintbichard","createdDate":"1581835795187","editedDate":"0","id":"750436","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/4.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750436","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7378743/","commentUrl":"/forum/en/comment/topic_750460/"},"strings":{"userRole":"","userId":"7378743","contentDraftJs":"","contentHtml":"<p>You said that to the accounts that they were unbanned you send the champion that summoned till the ban the content of the offers that they bought and a compensation (10m silver + 1 sacred shard).</p><p>I would like to inform you that in my box I found only the champions that I summoned and nothing else !</p><p>I had the 5500 gems offer the daily gem progression 25 lvls battle pass and the rest of the lvls to completion !! </p><p>I have send multiple e-mails to the support including photos of the receipts of my purchases and the photo of my account after I bought this offers .</p><p>Still I haven't received the items that I bought no compensation and no refund of the money that I paid ! </p>Please I would like an answer !!!!","userRegistered":"1550745815477","userCommentsCount":"4","userName":"Erecozi","createdDate":"1581840549157","editedDate":"0","id":"750460","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750460","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8780550/","commentUrl":"/forum/en/comment/topic_750461/"},"strings":{"userRole":"","userId":"8780550","contentDraftJs":"","contentHtml":"<p>Banned for 3 days now. No respons from support. Multipple Tickts and e-mail sent.</p><p>What more can I do?</p><br><p>This will make me lose or miss: </p><p>Gem mine 15 gems a day </p><p>Daily Revard Gems </p><p>Battle Pass: Daily, weekly, points for levels  </p><p>Quests: Daily, Weekly, Monthly </p><p>Inbasket: Things will get lost from inbasket (Valentie gifts and shop items) </p><p>Dubble XP that was active that I never used due to ban. </p><p>I will miss Fusion and all Valentine events </p><p>x2 Shard pulls </p><p>Arena Medals </p><p>Clan Boss Chests  </p><p>And so much more... </p> <p>All this and more due to a ban that isnt my fault!</p><br><p>Do I miss anything?</p>","userRegistered":"1563229006237","userCommentsCount":"28","userName":"jonaswaller","createdDate":"1581840598593","editedDate":"0","id":"750461","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750461","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8105134/","commentUrl":"/forum/en/comment/topic_750511/"},"strings":{"userRole":"","userId":"8105134","contentDraftJs":"","contentHtml":"<p>jonaswaller said:</p><br><blockquote><p>Banned for 3 days now. No respons from support. Multipple Tickts and e-mail sent.</p><p>What more can I do?</p><br><p>This will make me lose or miss: </p><p>Gem mine 15 gems a day </p><p>Daily Revard Gems </p><p>Battle Pass: Daily, weekly, points for levels  </p><p>Quests: Daily, Weekly, Monthly </p><p>Inbasket: Things will get lost from inbasket (Valentie gifts and shop items) </p><p>Dubble XP that was active that I never used due to ban. </p><p>I will miss Fusion and all Valentine events </p><p>x2 Shard pulls </p><p>Arena Medals </p><p>Clan Boss Chests  </p><p>And so much more... </p> <p>All this and more due to a ban that isnt my fault!</p><br><p>Do I miss anything?</p></blockquote><p>Nothing more you can do, I'm afraid. Not that I can think about atleast. I'm in the same spot as you.</p><br>Multiple tickets and several emails and no update, no reply, no nothing. Getting frustrated to say the least :/","userRegistered":"1554034062973","userCommentsCount":"1","userName":"cptlao","createdDate":"1581852691203","editedDate":"0","id":"750511","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/pirates/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750511","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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All that happens is I get more time added to my temp-ban... 3 days now. The end-time just keeps getting pushed forward another day at a time.</p><br><p>Feels great :/</p><br>Edit: OH, and no feedback on my tickets what so ever, even though I posted a new one each time it got extended. ","userRegistered":"1581700413750","userCommentsCount":"4","userName":"laoridar","createdDate":"1581787275220","editedDate":"1581787367070","id":"750242","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"750242","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8776773/","commentUrl":"/forum/en/comment/topic_750257/"},"strings":{"userRole":"","userId":"8776773","contentDraftJs":"","contentHtml":"Lucky to get 10 mil and a sacred. I got a mailbox full of all the 1 stars I used the previous 2 days ","userRegistered":"1569717865497","userCommentsCount":"5","userName":"xXhelshoundXx","createdDate":"1581791080233","editedDate":"0","id":"750257","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750257","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9175493/","commentUrl":"/forum/en/comment/topic_750263/"},"strings":{"userRole":"","userId":"9175493","contentDraftJs":"","contentHtml":"Going on day 2 now of being banned. Why do you continue to have events with players still banned because of issues on your end. Bring the servers down and fix the shit for everyone. ","userRegistered":"1580521884160","userCommentsCount":"10","userName":"Willie-XX","createdDate":"1581792193303","editedDate":"0","id":"750263","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/61656137.jpeg?v=1638409928"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750263","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9173660/","commentUrl":"/forum/en/comment/topic_750268/"},"strings":{"userRole":"","userId":"9173660","contentDraftJs":"","contentHtml":"Day 3 just started for me. Nothing but crickets","userRegistered":"1570642812023","userCommentsCount":"11","userName":"aaron","createdDate":"1581793903317","editedDate":"0","id":"750268","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750268","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9177407/","commentUrl":"/forum/en/comment/topic_750289/"},"strings":{"userRole":"","userId":"9177407","contentDraftJs":"","contentHtml":"My account has been banned since 3 days🤬🤬🤬🤬","userRegistered":"1557169080707","userCommentsCount":"1","userName":"l.waberski","createdDate":"1581797919847","editedDate":"0","id":"750289","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750289","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9171817/","commentUrl":"/forum/en/comment/topic_750304/"},"strings":{"userRole":"","userId":"9171817","contentDraftJs":"","contentHtml":"Sucks to hear you guys are still banned. WTF is Plarium doing? Intentionally trying to sink this game? They should AT LEAST give some sort of update. Even though the compensation was a joke, at least I got unbanned. Can’t believe they haven’t taken care of this for you guys.","userRegistered":"1581614912627","userCommentsCount":"6","userName":"m_atondo","createdDate":"1581800665400","editedDate":"1581800744480","id":"750304","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"750304","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9174892/","commentUrl":"/forum/en/comment/topic_750345/"},"strings":{"userRole":"","userId":"9174892","contentDraftJs":"","contentHtml":"Me too","userRegistered":"1581630664150","userCommentsCount":"3","userName":"brown.j.jeffrey2","createdDate":"1581810040753","editedDate":"0","id":"750345","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/5.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750345","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9169669/","commentUrl":"/forum/en/comment/topic_750354/"},"strings":{"userRole":"","userId":"9169669","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Valkyrie said:</div><br><blockquote><p>Hello, guys and girls!</p><p>We have started to unban the accounts that have been erroneously banned recently. We are still investigating the cause, though, and the unbanning process will take some time. We will provide the details in tickets with these users.</p><p><span style=\"color: rgb(247, 150, 70);\">Just a sidenote:</span> the accounts that have been unbanned did not lose any progress in the first place. Now we are working with those that were banned earlier and lost some progress. </p><p>We will keep you posted.</p></blockquote>Loco contestenme estoy hablandoles en ingles desde el parche que me borraron la cuenta, por lo menos contesten a los mensajes!! Soporte te genera mensajes automaticos y ustedes no se hacen cargo de la cagada que se mandaron, tengan la decencia de contestarle a la gente y arreglen el problema!!!","userRegistered":"1581542893810","userCommentsCount":"5","userName":"ReyInfernuz","createdDate":"1581811652497","editedDate":"0","id":"750354","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/DefaultLogo180x180.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750354","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8035705/","commentUrl":"/forum/en/comment/topic_750357/"},"strings":{"userRole":"","userId":"8035705","contentDraftJs":"","contentHtml":"Yep bann now going on 3 day no news no nothing and I get the feeling they don't care. No updates no nothing we are treated like numbers not people. Without our support they will have nothing. If it was me I would have a team working on it 24 7 untill it was done with regular updates on what is going on. But we get nothing. I know things go wrong and communicating with those who are effected is import. If nothing else it shows you care. ","userRegistered":"1553116437437","userCommentsCount":"2","userName":"bortarn","createdDate":"1581813671330","editedDate":"0","id":"750357","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/6.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750357","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9174892/","commentUrl":"/forum/en/comment/topic_750360/"},"strings":{"userRole":"","userId":"9174892","contentDraftJs":"","contentHtml":"<p>Still waiting to get raid pass back. Didn't know I was getting reset and losing stuff until after it was done. </p><p>No new information</p><p> What's going on? </p><br><p>allot people are quiting this game left and right. </p><p>Feeling helpless and that you don't care about us players. </p><br>","userRegistered":"1581630664150","userCommentsCount":"3","userName":"brown.j.jeffrey2","createdDate":"1581815629473","editedDate":"0","id":"750360","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/5.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750360","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8258203/","commentUrl":"/forum/en/comment/topic_750374/"},"strings":{"userRole":"","userId":"8258203","contentDraftJs":"","contentHtml":"Still banned <img src=\"//cnt-forum.plarium.com/file.bmp?g=723dd436-1cfd-45d5-aee0-0b0617f46078\">I’ve been banned since buying the Battle Pass on the 12th... Support either doesn’t exist or doesn’t care... A couple of krakens are about to take our over $20,000 USD someplace else if my account isn’t opened soon... ","userRegistered":"1554694985127","userCommentsCount":"1","userName":"FOFRKraken","createdDate":"1581817859213","editedDate":"1581817889690","id":"750374","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/21.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"750374","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8045856/","commentUrl":"/forum/en/comment/topic_750387/"},"strings":{"userRole":"","userId":"8045856","contentDraftJs":"","contentHtml":"Why does our ban keep getting longer  1st i t was at Feb 14th then it was 15th 26 hours later then it jumped to the 17 plus a few more hours","userRegistered":"1559429802303","userCommentsCount":"2","userName":"jbuysjr","createdDate":"1581819715300","editedDate":"0","id":"750387","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750387","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9175807/","commentUrl":"/forum/en/comment/topic_750391/"},"strings":{"userRole":"","userId":"9175807","contentDraftJs":"","contentHtml":"I dont know and it is kinda ridiculous because you have some players that have been banned for going on 3 days including me.  that have put is support tickets and haven't gotten any response. I mean I know this is happening to a lot of people but they can at least  give us an ETA or an update on what ther doing to fix it","userRegistered":"1559496860313","userCommentsCount":"2","userName":"zavalajustin31","createdDate":"1581820578887","editedDate":"0","id":"750391","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750391","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8161174/","commentUrl":"/forum/en/comment/topic_750404/"},"strings":{"userRole":"","userId":"8161174","contentDraftJs":"","contentHtml":"It’s been 3 days that I have been banned! No one is responding to my emails, your customer service is the WORST in the gaming industry! I have lost out on so may gold shards and progress in the game and if I don’t get compensated properly I will QUIT! Can someone please give me an update and unban my account!! Username: BigDaddy818 ","userRegistered":"1555097592820","userCommentsCount":"2","userName":"sniperfalkon","createdDate":"1581825621527","editedDate":"1581831073853","id":"750404","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/21.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"750404","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9175493/","commentUrl":"/forum/en/comment/topic_750412/"},"strings":{"userRole":"","userId":"9175493","contentDraftJs":"","contentHtml":"<p>So basically you get a day added to your ban for checking to see if your account has been unbanned. </p><img src=\"//cnt-forum.plarium.com/file.bmp?g=06e5e648-cbab-47c7-b5f9-498f053d8a55\"><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=f5049d2e-d94d-4097-a0f2-79b1d0040cce\"><br>","userRegistered":"1580521884160","userCommentsCount":"10","userName":"Willie-XX","createdDate":"1581826883560","editedDate":"0","id":"750412","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/61656137.jpeg?v=1638409928"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750412","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9165452/","commentUrl":"/forum/en/comment/topic_750424/"},"strings":{"userRole":"","userId":"9165452","contentDraftJs":"","contentHtml":"<p>OutKast, it appears like that's the case. Maybe tomorrow we will be unlocked. </p><p> Support, any update?</p>","userRegistered":"1572249977337","userCommentsCount":"7","userName":"schvatts","createdDate":"1581831259833","editedDate":"0","id":"750424","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750424","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9178131/","commentUrl":"/forum/en/comment/topic_750436/"},"strings":{"userRole":"","userId":"9178131","contentDraftJs":"","contentHtml":"Ok you really need to tell us SOMETHING. This is absolutely ridiculous.<br>","userRegistered":"1577492557413","userCommentsCount":"3","userName":"clintbichard","createdDate":"1581835795187","editedDate":"0","id":"750436","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/4.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750436","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7378743/","commentUrl":"/forum/en/comment/topic_750460/"},"strings":{"userRole":"","userId":"7378743","contentDraftJs":"","contentHtml":"<p>You said that to the accounts that they were unbanned you send the champion that summoned till the ban the content of the offers that they bought and a compensation (10m silver + 1 sacred shard).</p><p>I would like to inform you that in my box I found only the champions that I summoned and nothing else !</p><p>I had the 5500 gems offer the daily gem progression 25 lvls battle pass and the rest of the lvls to completion !! </p><p>I have send multiple e-mails to the support including photos of the receipts of my purchases and the photo of my account after I bought this offers .</p><p>Still I haven't received the items that I bought no compensation and no refund of the money that I paid ! </p>Please I would like an answer !!!!","userRegistered":"1550745815477","userCommentsCount":"4","userName":"Erecozi","createdDate":"1581840549157","editedDate":"0","id":"750460","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750460","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8780550/","commentUrl":"/forum/en/comment/topic_750461/"},"strings":{"userRole":"","userId":"8780550","contentDraftJs":"","contentHtml":"<p>Banned for 3 days now. No respons from support. Multipple Tickts and e-mail sent.</p><p>What more can I do?</p><br><p>This will make me lose or miss: </p><p>Gem mine 15 gems a day </p><p>Daily Revard Gems </p><p>Battle Pass: Daily, weekly, points for levels  </p><p>Quests: Daily, Weekly, Monthly </p><p>Inbasket: Things will get lost from inbasket (Valentie gifts and shop items) </p><p>Dubble XP that was active that I never used due to ban. </p><p>I will miss Fusion and all Valentine events </p><p>x2 Shard pulls </p><p>Arena Medals </p><p>Clan Boss Chests  </p><p>And so much more... </p> <p>All this and more due to a ban that isnt my fault!</p><br><p>Do I miss anything?</p>","userRegistered":"1563229006237","userCommentsCount":"28","userName":"jonaswaller","createdDate":"1581840598593","editedDate":"0","id":"750461","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750461","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8105134/","commentUrl":"/forum/en/comment/topic_750511/"},"strings":{"userRole":"","userId":"8105134","contentDraftJs":"","contentHtml":"<p>jonaswaller said:</p><br><blockquote><p>Banned for 3 days now. No respons from support. Multipple Tickts and e-mail sent.</p><p>What more can I do?</p><br><p>This will make me lose or miss: </p><p>Gem mine 15 gems a day </p><p>Daily Revard Gems </p><p>Battle Pass: Daily, weekly, points for levels  </p><p>Quests: Daily, Weekly, Monthly </p><p>Inbasket: Things will get lost from inbasket (Valentie gifts and shop items) </p><p>Dubble XP that was active that I never used due to ban. </p><p>I will miss Fusion and all Valentine events </p><p>x2 Shard pulls </p><p>Arena Medals </p><p>Clan Boss Chests  </p><p>And so much more... </p> <p>All this and more due to a ban that isnt my fault!</p><br><p>Do I miss anything?</p></blockquote><p>Nothing more you can do, I'm afraid. Not that I can think about atleast. I'm in the same spot as you.</p><br>Multiple tickets and several emails and no update, no reply, no nothing. Getting frustrated to say the least :/","userRegistered":"1554034062973","userCommentsCount":"1","userName":"cptlao","createdDate":"1581852691203","editedDate":"0","id":"750511","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/pirates/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750511","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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